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Larry H. Miller Chrysler Jeep Dodge Ram Albuquerque
Albuquerque, NM
769 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 769 reviews
August 27, 2019
They couldn’t find my car - TWICE! Two weeks ago, my car was towed there for service. It was supposed to be ready on a Thursday or Friday. I didn’t hear from them but was out of town so Two weeks ago, my car was towed there for service. It was supposed to be ready on a Thursday or Friday. I didn’t hear from them but was out of town so didn’t need my car immediately. On the following Tuesday, I still had not heard from them so I called. They literally could not find my car - no record of it in the system and they couldn’t find it on the lot. I had to drive over there and demand they find it. I was also told that the receptionists cannot be expected to give out accurate information about vehicles because “there are too many cars to keep track of.” Eventually it was found and fixed - about a week after it was promised. Less than two weeks after it was serviced, I broke down on the side of the road again. It was towed back there. It was supposed to be ready either yesterday evening or this morning. Of course it wasn’t ready until this evening but when I went to pick it up they could not find it AGAIN!!! The service guy had to wander the lot, row by row, to find my car. Needless to say, I would not trust my vehicle with them again. More
by mgriego7
Employees Worked With
I did not work with any of these employees.
August 21, 2019
Taking care of your customer should be the optimal goal. The service advisor for my Jeep Grand Cherokee decided to not to inform me about the length of time my Jeep was going to be DOWN. I went through a l The service advisor for my Jeep Grand Cherokee decided to not to inform me about the length of time my Jeep was going to be DOWN. I went through a lot of trouble getting some answers because my service advisor did not leave one message for me informing that my Jeep was going to be DOWN for a week and a half.....because of this the dealership couldn't help me with a loaner vehicle right away. Even Larry H. MILLER SERVICE MANAGER WAS UNABLE TO HELP WHEN I CAME TO HIM AFTER A WEEK LATER......All I heard was " we don't know what's going on with your vehicle so give an extra 48 hours to figure all this out".....at the end I got one day loaner which help but way late......my 2015 Jeep Grand Cherokee was repaired under factory warranty but to this day what they fixed is a mystery.....the work order says they installed some lifters but no explanation from my so call service advisor Randy.....my Jeep was returned dirty and no explanation as to an oil and filter change which should have done with the lifter service.......not returning to LARRY H. MILLER JEEP AND CHRYSLER. More
by Altsisi, JD
Employees Worked With
RANDY THE SERVICE ADVISOR...
August 19, 2019
all staff was considerate and knowlegable We went in for an oil change and a recall. Everyone was courteous and knowledgeable. Staff made sure we were in and out quick. Thanks We went in for an oil change and a recall. Everyone was courteous and knowledgeable. Staff made sure we were in and out quick. Thanks More
by Julie
Employees Worked With
Fernando Ruiz
August 19, 2019
Great customer service From the time we pulled into the dealership we were greeted and we were assisted throughout the entire car buying process. Very much appreciated the From the time we pulled into the dealership we were greeted and we were assisted throughout the entire car buying process. Very much appreciated the great customer service More
by J33pinrr
Employees Worked With
James Jiiron, Lee Feehan
August 18, 2019
Service I bought my car from here a year ago and purchased the oil change package that included 4 services for one year. Every single time I have taken my veh I bought my car from here a year ago and purchased the oil change package that included 4 services for one year. Every single time I have taken my vehicle I was asked if I wanted a car wash and every time I did not get one. This last time I went there was a white scratch on my black car on the driver side. So I noticed it immediately. There was no manager there to help and the four people that came to look just blew it off. One person even said oh well you can buy stuff to fix it. Why is it my responsibility to fix something they caused. I left my number for the manager and I still have not received a call back. I will not be taking my vehicle back there for service. More
by Cromero
Employees Worked With
Not sure the name of the man who put down my number.
August 17, 2019
Wonderful experience Very friendly employees, clean establishment and ready to help me with my Jeep when I got there. Also had a shuttle ready to take me to work so I didn Very friendly employees, clean establishment and ready to help me with my Jeep when I got there. Also had a shuttle ready to take me to work so I didn’t have to wait. More
by Edge owner
Employees Worked With
Tara Conlin and Howard Courtney
August 16, 2019
Stranded and Screwed My service engine lite came on as we were returning home from San Diego. Larry H. Miller Chrysler Jeep Dodge Ram was the nearest dealer with service. My service engine lite came on as we were returning home from San Diego. Larry H. Miller Chrysler Jeep Dodge Ram was the nearest dealer with service. It was around 9 am on a Monday. The service advisor, who I will not name, put a scope on my Jeep and said it was the oil pump. But, the Jeep being 8 months old, oil pumps were on backorder. The service adVisor suggested, after about 2 hours of sitting around waiting with my wife, my granddaughter, and my German Shepherd that we get a hotel. So we did. We could drive the Jeep on city streets off the interstates. To make a long story short, on Thursday, they got an oil pump. But they couldn’t schedule installation until the following week. So the service advisor arranged for a rental so we could drive the 350 miles or so home. They installed the oil pump the following Thursday. The service advisor informed me that I had to get the rental back ASAP. So I drove the rental back, picked up my Jeep, and drove it home in one long day. The Jeep “Wave” program took care of my out of pocket expenses. But it did not take care of my time and inconvenience. The person I spoke with at Jeep “Wave” said the service advisor should have arranged a one way rental much sooner, fixed my Jeep, and had it transported back to me, saving me a day and 700 miles of driving. I will never set foot in Larry H. Milker Chrysler Jeep Dodge Ram Albuquerque again for any reason. More
by Nerercomingback
Employees Worked With
The unnamed service advisor.
August 15, 2019
Smooth, respectful and considerate! The hospitality and ease of my purchase was smooth and fast... Everyone made my visit a pleasure and for that I would gladly recommend Larry H. Miller The hospitality and ease of my purchase was smooth and fast... Everyone made my visit a pleasure and for that I would gladly recommend Larry H. Miller Chrysler Jeep Dodge Ram... More
by Morgan, Shiloh603
Employees Worked With
Kevin Adkins
August 12, 2019
Awesome experience We were very pleased with the service and curtesy we received from salesmen up to the finance manager. Also Larry H Miller Chrysler Jeep Dodge Ram Alb We were very pleased with the service and curtesy we received from salesmen up to the finance manager. Also Larry H Miller Chrysler Jeep Dodge Ram Albuquerque had exactly what I was looking for. More
by Firecracker Red 2020
Employees Worked With
Lorenzo Prudencio, Edgar Morales, Aubra Logan
August 06, 2019
A/C repair. A/C not working on pathfinder. From the very first time we went there and went to purchase a vehicle we had issues. We were up front and honest from t A/C not working on pathfinder. From the very first time we went there and went to purchase a vehicle we had issues. We were up front and honest from the very beginning with them and they told us no lroblem we can take care of you. We signed paper work three times and every tim we were told it is all good and you are done. Three months later we are getting calls that we need to go in to the Dealership and sign papers again. Finally after three months or so it finally gets done. Took to long and we never got no compensation or anything for what we went through. Bad business practice. More
by Duster340#
Employees Worked With
Mosses , ANDY HOTZ
