Larry H. Miller Chrysler Jeep Dodge Ram Albuquerque

Great dealership. Very helpful and well informed individuals. Great deals and a hard working staff. Very helpful and well informed individuals. Great deals and a hard working staff. More

Had an appointment, they blew me off for two hours before even starting on my vehicle. Total of 3.5 hours for an express oil change. Didn’t even address the tire pressure sensor I asked them to look at. I wa even starting on my vehicle. Total of 3.5 hours for an express oil change. Didn’t even address the tire pressure sensor I asked them to look at. I was so over the terrible service I just had to get out of there. No one apologized or seemed to care that I was treated like crap. More

A nightmare experience. We agreed to purchase a vehicle that was in transit to the dealership months ago. They told the owner of our company it would be there in a few weeks We agreed to purchase a vehicle that was in transit to the dealership months ago. They told the owner of our company it would be there in a few weeks. It didn't arrive. Then they told us it would be there in 2-3 days. 2-3 days later, they told us another 2-3 days. Then again and again for the next couple of months. I am NOT angry that the truck was late. I understand that the dealer had no control over that. I am angry that their solution was to just give us the same answer over and over again like an automaton without finding us a real answer. At this point I took over the transaction from our owner because he was so frustrated he didn't want anything more to do with it. They did the same thing to me so I walked into the dealer and requested to speak to Javier Sanchez. He's the guy who replies to all these reviews and says he wants people to call him so that he can make everything better without actually intending to do anything. He apologized for the delay but says it isn't their fault. I press him for some time and he finally admits that they don't know when the truck will finally arrive. This was the truth that I suspected, but at least I finally had an answer. Apparently the shipper lost the truck and they didn't know where it was. I tried to work with him to create something productive we could do together to locate the truck, but the only thing he had done, and the only thing he was willing to do, to find our truck was just call Ram and ask them, or ask the shipping yard, if it was in yet with no additional follow up or research. When I told him I wanted to be more aggressive, and I wanted him to be more aggressive, about finding the truck, he became combative and tried to pressure me to cancel the order. I explained to him that this was the truck our company needed and the other trucks he had to offer would not meet our needs. The only commitment I got from him was to immediately contact us as soon as he had anything new about the truck. Later that day the owners had a meeting and decided they had to buy a second truck while they waited for the one from Larry H Miller. The day after that I dropped by the dealer to talk to Javier Sanchez about the truck again because I didn't want to go down to another dealer and pay $70k for a different truck just to discover the truck we really needed had already arrived. He was even more combative and told me that he had already committed to informing me as soon as the truck was there. I told him I needed to double check before putting out yet another $70k. When he found out I was buying a different truck in addition, he tried to pressure me into cancelling again. A few days went by and the dealer got an update on the truck and it was expected in the next week. However, Javier Sanchez didn't contact me as he had committed to do. I had to find out through third parties. A couple of weeks later (late again) they finally call us to tell us the truck is there. I go in to sign the paperwork, and naturally almost everything has hidden fees and add ons. They added a bunch of accessories we didn't order, which I made them remove the charges for. The most egregious was close to $400 for "theft protection" that would have paid us a whole $5000 if the truck was stolen in the first year. Do the math on that and calculate out the implied probability that the truck would be stolen. Naturally, they took as long as possible between each document trying to get my eyes to glaze over so they could pass something by me. Then, because they know nothing about corporate structure or the legal standing of company officers, they then claimed I wasn't allowed to sign any of the paperwork. I explained all about how company officers have full legal standing for a company and show them paperwork to prove it. When I handed the paperwork to them they accused me of becoming angry and making a scene. They tried to pressure me to cancel the order again. All I did was hand them a piece of paper. Despite the proof, they made me call in one of the owners to sign all the paperwork again. More

Worst place ever. Never go there if you have equitie in your car. They will jist jack up the price of a vehicle to eat all of that up. When you confront them they yell Never go there if you have equitie in your car. They will jist jack up the price of a vehicle to eat all of that up. When you confront them they yell at you. And Oscar Martinez refused to tell me price of vehicle so I had to look it up . Then got screwed because I was in a hurry to get out out of there to get my kid to work 😣 More

Had a great experience getting the oil changed on my Ram 1500. Nico was friendly, prompt and professional. 1500. Nico was friendly, prompt and professional. More

i brought a car from you and it hasn't worked right sense i bought it and your mechanic hasn't fixed it i brought in two times 300 mile round trip each time. they sold me a lemon and they new it! now its sit i bought it and your mechanic hasn't fixed it i brought in two times 300 mile round trip each time. they sold me a lemon and they new it! now its sitting in mora and the shifter wont work. my wife cant drive it because will leave her stranded. lets see if i get a response from them ? More

Terrible customer service I bought a truck from out of state Wired the money over 4 weeks ago signed the paperwork over 3 weeks ago Had the truck shipped up here 2 weeks ago and still have no title Left state Wired the money over 4 weeks ago signed the paperwork over 3 weeks ago Had the truck shipped up here 2 weeks ago and still have no title Left numerous messages and emails and nobody seems to want to call me back More

Scheduling service is difficult after initial agreements have expired. Many mechanical problems on the Jeep have surfaced after the first year. Recall service is painful, long and almost non-existent. Findi have expired. Many mechanical problems on the Jeep have surfaced after the first year. Recall service is painful, long and almost non-existent. Finding management to talk with is extremely difficult. Their employee turnover appears very high as I've had many 'advisors' over the past year! I could not recommend this dealer at this time. More

Disappointing results of Internet requests for information. Internet sales rep would not provide any info online, no additional vehicle condition details or asking price. All I got was a message r information. Internet sales rep would not provide any info online, no additional vehicle condition details or asking price. All I got was a message requesting that I book a time for a test drive. My message advising that I lived several hours away and wanted to at least know asking price before I drove to their business location went without answer. I later received an email from their internet manager, Daryl Starkes, asking me if I had any questions. My email back to him explaining that I never received requested info also went unanswered. More

I WAS LOOK FOR A NEW OR NEWER WRANGLER THEY ONLY HAD 4 DOORS , SO I WAS TOLD TO BUILD A NEW I DID , TURNED IT IN SHOWN WHAT I WANTED AND NO REPLY , GHOSTED!!!!! THIS PLACE WAS A TOTAL WASTE OF TIME. THEY DOORS , SO I WAS TOLD TO BUILD A NEW I DID , TURNED IT IN SHOWN WHAT I WANTED AND NO REPLY , GHOSTED!!!!! THIS PLACE WAS A TOTAL WASTE OF TIME. THEY TREATED ME MORE LIKE A BUM THAN A POSSIBLE CUSTOMER, I HAVE BOUGHT NEW BOUGHT A NEW WRANGLER IN 2008 FOR MELLOY DODGE IN 2008 AND I HAD PLANS ON ANOTHER NEW JEEP NOW , MY OLDER ONE WAS TIRED AND WINTERS COMEING. JUST BLEW ME OF!!!!!!!!!!!!!!!!! IWILL NEVER GO BACK TO TAKE PLACE FOR ANY REASON!!! I WILL GO OUT OF STATE BEFORE I GO THERE, IN FACT I MAY NOW BUY A JEEP ANY AT ALL AFTER THAN SHOWING OF DEALER CLUSTER xxxx!!!!!!!!!!!!!!!!!!! More