Larry H. Miller Chrysler Jeep Avondale - Service Center

Ask for Chad, he is GREAT! My Jeep-Liberty wouldn’t Ask for Chad, he is GREAT! My Jeep-Liberty wouldn’t start up due to a dead battery. I got towed into Jeep-Avondale, on a Saturday early afternoon (ar Ask for Chad, he is GREAT! My Jeep-Liberty wouldn’t start up due to a dead battery. I got towed into Jeep-Avondale, on a Saturday early afternoon (around 1pm). I was told by the guy at the repair department (didn’t catch his name) that they couldn’t ‘look’ at my car until Monday morning and there would be a fee of $125 for a diagnostic, and that I could either rent a car at nearby Enterprise or take the bus home. This did not start well at all!!! I went back outside to look at my car and try to figure out how to get out of this repair-guy’s claws. A Jeep-Avondale representative named Chad asked if I could be helped. Chad was very professional, honest and helpful. He walked me to the spare-parts section and I bought a new battery. A few minutes later, he had the battery installed in my car. My car started up fine and I got to drive home in my Jeep. I paid for the battery, not the diagnostic. I couldn’t have been happier, and I couldn’t thank him enough for a job so well done. Jeep-Avondale has new management since August, and they are in the process of bettering themselves. I definitely recommend going to Jeep-Avondale, though I suggest avoiding their repair-guy until Jeep-Avondale gets him replaced. I hope they hire more people like Chad!! More

We just love our new jeep. Bobby was so easy to work with, it made our buying experience a pleasure. I will definitely buy my next car from him and Avondale Chrysler Jeep. with, it made our buying experience a pleasure. I will definitely buy my next car from him and Avondale Chrysler Jeep. More

This was my first visit to Avondale.I took my 2001 dodge 2500 work truck in for an oil change and was very happy to find the best service writer in Phx working there.I have always gotten great service from 2500 work truck in for an oil change and was very happy to find the best service writer in Phx working there.I have always gotten great service from Adam and nothing changed. I was very happy with the work that was done on my truck and was blown away when they washed my truck, just like a real dealership would and did in the past.I have found a new home for all my Mopars, and Adam will be the only person I see when I go there! Dave Baker Hysteria Racing Powered By Mopar More

Had Brand New 2012 Grand Cherokee Overland a few weeks when we noticed transmission fluid drops on our garage floor. Got a service appointment for January 3, 2012. The part was ordered. After much patienc when we noticed transmission fluid drops on our garage floor. Got a service appointment for January 3, 2012. The part was ordered. After much patience in wiping our garage floor every few days and checking fluids ON OUR BRAND NEW JEEP - and no word from Avondale, I called Avondale's service department. They determined that our part was ordered on January 15 and has just been shipped and would be into the dealership within 5 days or so. March 14, the part arrives and I was able to schedule a service appointment for March 22 to get our GRAND CHEROKEE 'S leak corrected - three full months after we took home a leaking car. Realizing our dissatisfaction, we were meet by not only our service consultant but by the New Service Manager - Clint Zelez. He was able to explain the reason it took so long and was more than apologetic for the problem. He further explained that the gasket that was replaced was a reengineered gasket because of the original leak problem. Avondale Chrysler Jeep even cleaned the undercarriage of the leaked transmission fluid and its accumulated dirt and grime. They provided a rental car at their expense while our Grand Cherokee was being repaired. Clint emphasized that in the future when there is a long running service problem due to parts, they will be in closer contact with the customer. Considering the treatment the dealership's management provided us after they became aware of the lengthly problem, I believe our three month wait for a part was an aberration. We like our Grand Cherokee and although we had 2 or 3 drops of transmission fluid to wipe up from the garage floor for months, we would still recommend the car to our friends. More

It appears that most people are just naturally upset with most dealers. I had a resonably good experience with Avondale Dodge when I bought my 2007 Ram 2500 Diesel truck in Sept 2007. I am still pretty muc most dealers. I had a resonably good experience with Avondale Dodge when I bought my 2007 Ram 2500 Diesel truck in Sept 2007. I am still pretty much satisfied with the dealer service. My complaint is with Dodge and Cummins. I had to take the truck back for service numerous times in the first four months. The Check Engine Light kept coming on. The reason: poorly designed exhaust/emssions system - sensors kept clogging up with soot. The techs took care of it every time I went in, and explained that it really is due to a POOR design. But they expect a permanent fix soon. It had to to with EGR, Turbo and sensors. OK, 2010, there was a recall to "fix" the problem. And it did, for about three months. Then the CEL came on for one day, then off. I took the truck in to have the CEL history read. Six hours later, the tech reported they drilled a port in the turbo and did a flush of the exhaust system, to clean it out. I was told IF the CEL comes on again for the same reason, the turbo will be replaced. So far, all warranty work. I'm ok with the dealer -responded promptly to the problem-, upset with Dodge/Cummins -dragging their feet on a well known problem-. More

Chrysler 300C had the infamous stuck in park problem found on LX body styles due to the pink plastic cable guide that is used for locking the gear selector in Park until the key is in the ON position. found on LX body styles due to the pink plastic cable guide that is used for locking the gear selector in Park until the key is in the ON position. Went there after school as it is literally a minute from Universal Technical Institute which is behind the car dealerships on that road. I will now explain why I gave the dealer the rating I did. Inspection, efficiency and lastly theft. Inspection, a car should always be inspected for damage before being accepted, saves the dealership a lot of liability and stress from a customer wanting to scam the dealership into free repairs. I sat in the car while the guy stood at my window and filled out the paper and had me sign, not glancing at the vehicle once. Efficiency, the repair consisted of changing out the entire gear box. There is a company that reproduces the piece that breaks in a billet steel as opposed to a brittle plastic for just $20. The install takes about half an hour to do. I waited 2 and a half hours for the job to be done. Theft, while the last 2 things were just annoyances this is what bothers me. I'm glad I emptied out the car to literally nothing before bringing it in. All I had in the car was my FM transmitter and a brand new Snap On screwdriver that I had used to break the shifter cable loose to get her out of park the prior evening. The car has a UTI sticker on it. Obviously the person owning it or using it is going into the automotive industry. Yes, techs do deceitful things towards one another. However I am bringing you hours, food, and money on the table by bringing my own vehicle to you. I'm not your tech-mate. Why would you deficate all over your company's brand and do something as steal tools from a customer, another technician's, vehicle? All things put aside... The job was done, we'll see how long this plastic piece lasts before I shell out the money and get the billet replacement part. Why I had not done this in the first place is it is a warranteed part. Trying to help my fellow techs out with warrantee work and saving myself what I thought would be a painless experience. I let everything slide to prevent any more trouble, and I was just too tired to deal with it all. Will I go back there? Probably not. However, I hope other's have a more pleasureable experience. More

The worse service I have ever seen, service manager (Ken) not help full took over 45 plus minutes to see you. will try to blame you for your auto's problem and is not willing to do anything without you calli not help full took over 45 plus minutes to see you. will try to blame you for your auto's problem and is not willing to do anything without you calling a lawyer. Forget about calling to find status of your auto Ken will not return your phone call and if he dose it will be over 24 hours. will tell everyone I know to go somewhere else for service. very poor way to run a shop..... More