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Larry H. Miller Chrysler Jeep Avondale - Service Center

Avondale, AZ

4.5
540 Reviews

540 Reviews of Larry H. Miller Chrysler Jeep Avondale - Service Center

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February 28, 2024

Great communication from our service provider, Cliff. He sent several text messages to keep us informed of the status of our vehicle. More

by leah2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cliff Levinsky
February 28, 2024

Always have great service here. This is my 3rd Jeep and I’m very happy with this dealership. The service department is great too. Francisco is the best! ✌🏼 More

by brandymharnden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Miranda
February 27, 2024

Bad service from the moment you arrived the guy (Fred) that took my car was not nice at all and didn’t offer me an Uber ride since they never have any loaner cars. Second didn’t let me know my car was rea More

by Marcela
Recommend Dealer
No
Employees Worked With
Fred Enriquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2024 -

Larry H. Miller Chrysler Jeep Avondale responded

We are sorry if we did not provide you with the service you deserve. We strive to make every visit to our dealership a positive one, and it sounds like we missed the mark with you. We value your feedback and would like to know more about your experience. Please contact us at your earliest convenience to discuss the matter further. - Johnny Martinez, General Manager, (480) 865-2048

February 24, 2024

I made an appointment and waited more than 5 hours for an oil change, unacceptable. Poor customer service. More

by Paola Rivera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar Crisostomo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2024 -

Larry H. Miller Chrysler Jeep Avondale responded

Thank you for bringing this to our attention. We take all feedback seriously and are committed to continuously improving our customer experience. We apologize for any inconvenience and would like to hear more about your visit. Please reach out to us directly so that we can discuss the matter further.

February 24, 2024

I’m always pleasantly surprised at the efficiency and caring manner customers are treated. Keeping me informed via texts or in person More

by virgilhortensia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Enriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 23, 2024

Exelent customer service, and very profesional mechanics. Also , while waiting they offer water,, coffee, and popcorn that makes us feel confortable. More

by balderramamaria227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Enriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 23, 2024

Oscar was very helpful though hard to get ahold of on phone. In the end he took good care of us as we had 2 cars in the shop back to back. More

by California.marine3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Crisostomo
4.0
This rating includes all reviews, with more weight given to recent reviews.
February 23, 2024

I am extremely satisfied with Larry H Miller, I’ve been a customer for about 4 years! More

by Brisia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Martínez
February 23, 2024

Could not get through via phone to schedule service appointment. Drove 2 hours for them to say they could not help even though appointment was scheduled. More

by Tish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Veselik
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2024 -

Larry H. Miller Chrysler Jeep Avondale responded

Thank you for reaching out. It is unfortunate to hear that you could not get in contact with our service team. I would appreciate the chance to learn more about your experience calling into our dealership so that I can ensure we are continually working to improve our customer service. If we have not connected by the time that you find this response, please reach out to me directly. I hope to straighten this out with you as soon as possible! - Johnny Martinez, General Manager, (480) 865-2048

February 22, 2024

Larry H Miller always provides great service, and makes each visit as easy as possible. The service agents are great to work with, especially Juan. More

by Asya1263
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Martinez
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