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Larry H. Miller Chrysler Jeep Avondale
Avondale, AZ
1,448 Reviews
Larry H. Miller Chrysler Jeep Avondale is a new and used car dealership offering a full lineup of Chrysler and Jeep vehicles serving customers in the greater Phoenix area. Our vehicle service department is a top choice for oil changes, brake repair, tires, and car maintenance for both small and large vehicles. We have a big selection of genuine Chrysler and Jeep parts and accessories. Visit our website for Chrysler and Jeep incentives and to search our large selection of cars, trucks, and SUVs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 9:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,448 reviews
September 09, 2011
Great group to work with!! They hooked me up with the perfect 2012! My partner purchased a jeep from them two months ago and I simply had to return. Great group of guys!! perfect 2012! My partner purchased a jeep from them two months ago and I simply had to return. Great group of guys!! More
by Mikejeep2012
Employees Worked With
Frank and Bobby
July 23, 2011
Just bought a new jeep from these guys. Awesome! About 60 minutes negotiating down payment and interest rate with their financing but well worth it. Absolutely recommend this dealership. Best selectio 60 minutes negotiating down payment and interest rate with their financing but well worth it. Absolutely recommend this dealership. Best selection. Great pricing. Worked with Marty. Helluva guy! More
by newjeepguy
Employees Worked With
3
March 08, 2011
Unfortunately, I didn't know about this or viewed other sites that showed how horrible this auto dealership was/is. In short, Sunday, 10/3/10, we purchased a 2006 Nissan Sentra, with 66015 miles that ca sites that showed how horrible this auto dealership was/is. In short, Sunday, 10/3/10, we purchased a 2006 Nissan Sentra, with 66015 miles that came with a 3 year/100,000 miles “power train warranty” (aka sketchy warranty). After signing the papers and starting the engine to exit the car lot, we noticed the “Service Engine Soon” light was on. And note that the light was not on prior to us signing the papers. We immediately, informed our sales agent, April Wines. She came outside, looked at the light and informed us that since the service department is closed, to bring the car in tomorrow (Monday). We were absolutely not satisfied with their handlings in this matter. We had to threaten and do all kinds of unnecessary things a customer should not have to do. John Goodard, customer service manager, treated us well and gave the ok for the repairs to be taken care of by them on 10/16/10. Their sales associate, Amy Wines did and said whatever was necessary to make the sale. We felt abused and disrespected by Bob Lackner, sales manager AFTER the sale was done. FOR MORE DETAILS: Monday, 10/4/10, Ronnie and I (Maurita) Jack took the car in to Avondale Chrysler. April led us over to the service area and a gentleman from there looked at the car for about 10 – 15 minutes while we waited at April’s desk. The service guy informed us that because it’s a Nissan, they wouldn’t be able to give us much information. They were able to reset the computer code that it showed them. As a result, it turned off the “Service Engine Soon” light. He said if we had any further problems to let the sales area know and the car may need to be taken to Nissan because their computers won’t talk to Nissan cars. Saturday, 10/9/10, our son informed us that on the way home from work, he noticed the “Service Engine Soon” light came on again. We called Avondale Chrysler at 5:10pm but was informed by Angela (who answered the phone) that the service area was closed and to call back Monday. Monday, 10/11/10, I (Maurita) called Avondale Chrysler to have the car looked at and informed them of the problem. Isaac, in the service department, said to bring the car in and leave it with them. I went to Avondale Chrysler’s service dept. Brian said to take the car to Avondale Nissan to see why the light keeps coming on. Avondale Nissan informed me of a diagnosis fee of $110. Because we just purchased the vehicle, we didn’t feel we should pay for the car to be diagnosed and repaired by Avondale Nissan. “Dre”, sales manager informed us they would take care of the diagnosis fee and to wait and see what’s wrong with the car before discussing anything further. Brian, at Avondale Chrysler said the car probably wouldn’t be ready until tomorrow. But that the light was on due to an emissions problem. Tuesday, 10/12/10, Brian informed me I could pick up the car. After seeing the paperwork, Avondale Nissan replaced the vent valve and reset the system code. The “Service Engine Soon” light was no longer on. Avondale Chrysler paid for that work to be done. We drove the car home. Wednesday, 10/13/10, our son informed us that on the way home from work (around 9:00pm), the “Service Engine Soon” light came on again. Thursday, 10/14/10, Ronnie Jack visited Avondale Chrysler and spoke with Dre and informed him that the light came on again. Dre immediately said he couldn’t continue paying on the repairs of the vehicle and that he shouldn’t have paid for the first repair. Later that afternoon, Ronnie took the car to Avondale Nissan and was informed by Tony that Chrysler told them the car was coming in. Ronnie told them that the light came on again and Chrysler assured Ronnie there would not be another diagnosis fee. But the car would have to be left overnight. So, that’s what we did. Friday, 10/15/10, Ronnie called Dre to inform him that we took the car to Avondale Nissan and wanted to receive clarification of whether they at Avondale Chrysler would take care of the subsequent repair cost. Dre clarified that they would not take care of the repair cost. Ronnie then asked if Dre was saying we were pretty much on our own. He was referring to repairs. Dre informed Ronnie yes. Dre also informed Ronnie that our warranty wouldn’t cover the problem and that Avondale Chrysler took care of it the first time but wouldn’t be taking care of it this time. Ronnie called Avondale Nissan to get an update on the car. They informed Ronnie that they had not yet diagnosed the problem and would need to keep the car another day. Saturday, 10/16/10, Tony at Avondale Nissan service department called Ronnie around 11:30am to inform him of the problem. The diagnosis was a computer, canister, and emissions-type problem. The cost to fix the problem would be around $700. Tony wanted to clarify who would take care of the service cost. Ronnie requested that Tony call Avondale Chyrsler to verify again if Chrysler would cover the cost. Ronnie called Tony around 1:30pm for an update. Tony informed Ronnie that he left a message but no one from Avondale Chrysler service called back. We were absolutely not satisfied with their handlings in this matter. We had to threaten and do all kinds of unnecessary things a customer should not have to do. John Goodard, customer service manager, treated us well and gave the ok for the repairs to be taken care of by them. Their sales associate, Amy Wines did and said whatever was necessary to make the sale. We felt abused and disrespected by Bob Lackner, sales manager AFTER the sale was done. More
by jackfamily
Employees Worked With
April Wines, Bob Lackner, Dre, sales mgr; John Goodart, svc mgr
October 05, 2010
We've been in there 5 times so far to buy the same truck three different times. I'll probably be returning it to them AGAIN tomorrow. Enough is enough. Changing numbers, jacking up the price on the contr three different times. I'll probably be returning it to them AGAIN tomorrow. Enough is enough. Changing numbers, jacking up the price on the contract, charging us for things we don't even know are included in the contract or worse, charging us for things we've SPECIFICALLY stated we did not want. My wife left there tonight in tears - feeling emotionally abused and guilty - like SHE'D done something wrong!! Boy, what a car buying experience. Our salesman was good enough, but the rest of the more than a week-long back and forth experience has been an ABSOLUTE NIGHTMARE. More
by mlgeiger2010
Employees Worked With
Kris Kapusta, D'Shon Warren
September 09, 2010
We brought our vehicles 9/1/10,I brought Chrysler 300 and daughter brought Dodge Ram Told done deal. congrats..get insurance on vehicle. 9/8/10, They called saying to come into dealership, couldn't discuss o daughter brought Dodge Ram Told done deal. congrats..get insurance on vehicle. 9/8/10, They called saying to come into dealership, couldn't discuss over phone. Don't worry your daughter will keep her truck. Shocked because I remember saying no problems. Nope..no worries done deal. Then being told deal didn't go through. Take off extended warranty, put more money down, take a higher interest rate. Then he looked at me and said the bank needed verification from you, no problem I have it. Then about hour later after breaking my daughters heart, he said to me but your rate and payment change. I guess they figure after a week of driving your wonderful vehicle, they gotcha. Thinking you will do anything. Well they got both vehicles back. They have caused me anger and humiliation and a daughter very heartbroken. I've only just begun. I wish I had read from this site and others all the bad reviews. I guess this is common practice. This should be illegal. DO NOT DRIVE VEHICLES OFF LOT UNTIL YOU HAVE VERIFICATION FROM BANK. BANK SAID YES TO YOUR TERMS. AND MAKE THE DEAlership sign your document, this is final DONE deal any changes dealership takes responsibility. Have a notary with you. I bet dealerships will change their business practices. GET YOUR OWN FINANCING. I gave them a very friendly rating as thats the act before the deception. I have never been so angry, I still wonder how people sleep with such deception in their life. I have been to many sites to rate this dealership and I am not near done. I haven't even begun with word of mouth. Did I mention I have a very big mouth. More
by deejay1954
Employees Worked With
Too many
September 05, 2010
The sales department at this dealership defines the frustrating experience of buying an automobile. The negotiation process is pain, with their lowball trade-in offers and ridiculous terms. I've visite frustrating experience of buying an automobile. The negotiation process is pain, with their lowball trade-in offers and ridiculous terms. I've visited this dealership twice, explained the terms that I wanted them to meet, then the sales person goes to speak with a manager in the "glass room" and comes back with an offer that isn't even close. After that, it was hours of frustrating back and forth banter before i eventually walked away. I would never purchase a vehicle from this dealership. Their tactic is to play games, get you to pay a ridiculous amount of money for a vehicle loaded with over-priced dealer adds, than lowball you on your trade. More
by coachtroy_72
Employees Worked With
sales manager
July 26, 2010
It appears that most people are just naturally upset with most dealers. I had a resonably good experience with Avondale Dodge when I bought my 2007 Ram 2500 Diesel truck in Sept 2007. I am still pretty muc most dealers. I had a resonably good experience with Avondale Dodge when I bought my 2007 Ram 2500 Diesel truck in Sept 2007. I am still pretty much satisfied with the dealer service. My complaint is with Dodge and Cummins. I had to take the truck back for service numerous times in the first four months. The Check Engine Light kept coming on. The reason: poorly designed exhaust/emssions system - sensors kept clogging up with soot. The techs took care of it every time I went in, and explained that it really is due to a POOR design. But they expect a permanent fix soon. It had to to with EGR, Turbo and sensors. OK, 2010, there was a recall to "fix" the problem. And it did, for about three months. Then the CEL came on for one day, then off. I took the truck in to have the CEL history read. Six hours later, the tech reported they drilled a port in the turbo and did a flush of the exhaust system, to clean it out. I was told IF the CEL comes on again for the same reason, the turbo will be replaced. So far, all warranty work. I'm ok with the dealer -responded promptly to the problem-, upset with Dodge/Cummins -dragging their feet on a well known problem-. More
by Wilyum
Employees Worked With
Service Advisors, Service Director, Techs
May 24, 2010
Chrysler 300C had the infamous stuck in park problem found on LX body styles due to the pink plastic cable guide that is used for locking the gear selector in Park until the key is in the ON position. found on LX body styles due to the pink plastic cable guide that is used for locking the gear selector in Park until the key is in the ON position. Went there after school as it is literally a minute from Universal Technical Institute which is behind the car dealerships on that road. I will now explain why I gave the dealer the rating I did. Inspection, efficiency and lastly theft. Inspection, a car should always be inspected for damage before being accepted, saves the dealership a lot of liability and stress from a customer wanting to scam the dealership into free repairs. I sat in the car while the guy stood at my window and filled out the paper and had me sign, not glancing at the vehicle once. Efficiency, the repair consisted of changing out the entire gear box. There is a company that reproduces the piece that breaks in a billet steel as opposed to a brittle plastic for just $20. The install takes about half an hour to do. I waited 2 and a half hours for the job to be done. Theft, while the last 2 things were just annoyances this is what bothers me. I'm glad I emptied out the car to literally nothing before bringing it in. All I had in the car was my FM transmitter and a brand new Snap On screwdriver that I had used to break the shifter cable loose to get her out of park the prior evening. The car has a UTI sticker on it. Obviously the person owning it or using it is going into the automotive industry. Yes, techs do deceitful things towards one another. However I am bringing you hours, food, and money on the table by bringing my own vehicle to you. I'm not your tech-mate. Why would you deficate all over your company's brand and do something as steal tools from a customer, another technician's, vehicle? All things put aside... The job was done, we'll see how long this plastic piece lasts before I shell out the money and get the billet replacement part. Why I had not done this in the first place is it is a warranteed part. Trying to help my fellow techs out with warrantee work and saving myself what I thought would be a painless experience. I let everything slide to prevent any more trouble, and I was just too tired to deal with it all. Will I go back there? Probably not. However, I hope other's have a more pleasureable experience. More
by Rento
Employees Worked With
Brian
April 15, 2010
They tricked us into believing that we would be able to buy a van and when it came down to it, they wanted more money and higher interest rate. They lied to us telling us not to worry that we would be fina buy a van and when it came down to it, they wanted more money and higher interest rate. They lied to us telling us not to worry that we would be financed. We called and told them, please don't let us take this van until your sure. They let us drive the van for four days, fall in love with it and then told us once again not to worry. On the four day, we got a call telling us once again not to worry then 1/2 hour later they told us that the deal fell through and to bring back the van. It was devestating. Our children cried and begged us to not take away the van, that they would be good. It was a horrible experience and we will never walk onto a dealership lot again. Car salesman should not make you believe that you will get a new car then take it away. Horrible, worst day ever! More
by never_believe_salesman
Employees Worked With
Bill
