Larry H. Miller Chrysler Jeep Avondale

Chad made buying our new car easy. No hard sell, personable and professional. We weren't planning on buying a car that night but they really went the extra step so we got the best deal for our budge personable and professional. We weren't planning on buying a car that night but they really went the extra step so we got the best deal for our budget. We wound up with a beautiful Chrysler 200 and it was the best car shopping experience my husband and I have ever had. Thanks again Chad and the team at Avondale Chrysler Jeep. More

Our experience was exceptional.Personnel very nice and pleasant. Very well kept, very clean. We were treated like they knew us for years. If service is as good as sales we will definately purchase our ve pleasant. Very well kept, very clean. We were treated like they knew us for years. If service is as good as sales we will definately purchase our vehicles at avondale. More

Mike was very friendly and made me feel comfortable about the whole experience. Gordon really knew all the facts and specs on the vehicle I purchased. Randy and Ron were also very nice and did not pressure m the whole experience. Gordon really knew all the facts and specs on the vehicle I purchased. Randy and Ron were also very nice and did not pressure me into anything I didn't want. Overall it was the best car buying experience I've ever had. More

The Sales guys, Randy and Brian were GREAT. The finance guy Ron was HORRIBLE. Those two statements summarize our entire experience at your dealership. It was an absolutely laughable contrast in experiences guy Ron was HORRIBLE. Those two statements summarize our entire experience at your dealership. It was an absolutely laughable contrast in experiences between departments. Brian and Randy did really well as a team in making us feel welcome and comfortable doing business with your company while Ron was condescending, egotistical and obviously prefers to belittle the customer. He talks around in circles and never gets to the point. It felt like I was talking to a stereo-typical, plaid jacket wearing used car salesman that can't be trusted. I nearly walked away from this purchase because of Ron but decided that it wouldn't be fair to everyone else. Would I still recommend your dealership to my friends? Yes, BUT STAY AWAY FROM RON! More

Had Brand New 2012 Grand Cherokee Overland a few weeks when we noticed transmission fluid drops on our garage floor. Got a service appointment for January 3, 2012. The part was ordered. After much patienc when we noticed transmission fluid drops on our garage floor. Got a service appointment for January 3, 2012. The part was ordered. After much patience in wiping our garage floor every few days and checking fluids ON OUR BRAND NEW JEEP - and no word from Avondale, I called Avondale's service department. They determined that our part was ordered on January 15 and has just been shipped and would be into the dealership within 5 days or so. March 14, the part arrives and I was able to schedule a service appointment for March 22 to get our GRAND CHEROKEE 'S leak corrected - three full months after we took home a leaking car. Realizing our dissatisfaction, we were meet by not only our service consultant but by the New Service Manager - Clint Zelez. He was able to explain the reason it took so long and was more than apologetic for the problem. He further explained that the gasket that was replaced was a reengineered gasket because of the original leak problem. Avondale Chrysler Jeep even cleaned the undercarriage of the leaked transmission fluid and its accumulated dirt and grime. They provided a rental car at their expense while our Grand Cherokee was being repaired. Clint emphasized that in the future when there is a long running service problem due to parts, they will be in closer contact with the customer. Considering the treatment the dealership's management provided us after they became aware of the lengthly problem, I believe our three month wait for a part was an aberration. We like our Grand Cherokee and although we had 2 or 3 drops of transmission fluid to wipe up from the garage floor for months, we would still recommend the car to our friends. More

First,i'd like to say our sales guy (Gordon B.) was very friendly and answered all our questions.Even the sales staff not working on my deal would stop to have a chat.I like that because we all know getting friendly and answered all our questions.Even the sales staff not working on my deal would stop to have a chat.I like that because we all know getting a car can take quite some time.They have Popcorn,bottled water and a kid center for children wich was good in my case.Well anyways,I went in for a used 2010 dodge charger (wich i'm driving now) and i am totaly loving the feeling.They had a wide selection in all colors wich is a plus.I know i got more then i could ask for at a reasonable price along with the monlthy payments.Gordon did his best to scramble back n forth setting up numbers and diffrent options to look at.I Honeslty felt that avondale dodge wanted our buisness and put us in the car we wanted.We all go to dealerships with that excitment of driving off in that one you want and thats exactly how i felt leaving that dealership....EXCITED!!!.So if your looking for friendly,mature sales reps,then i strongly recomend Avondale Chrysler/Jeep.Where all in all we got what we wanted,had a blast doing it,and left happy campers :) More

Smitty Smith the Internet Sales Manager was responsive; always replied to every question via email or a call up and until I took delivery. The follow up is key to a sale and great sales experience-and tha always replied to every question via email or a call up and until I took delivery. The follow up is key to a sale and great sales experience-and that is exactly what he provided-Very happy 2011 JGC owner! Did I mention I drove from Chandler for this vehicle because 2 other nearby dealers took 2 days to get back to me?! More

DO NOT DEAL WITH THESE PEOPLE!!!! I am still not sure if it was an honest mistake or not especially after reading some of these other reviews. We negotiated a deal on a 2011 Van. It took 3.5 hours but fin it was an honest mistake or not especially after reading some of these other reviews. We negotiated a deal on a 2011 Van. It took 3.5 hours but finally the deal was done and we exchanged keys of our trade-in for the new van...or so we thought. 10 days later (yes thats TEN) the finance guy calls looking for the $4000 down payment. We tell him that the equity of the trade-in was the down payment. He tells us "Oh no, you have to come in". Catching the theme here of getting people back in the dealership? Maybe it was an honest mistake but even so, their accounting sucks so bad that they wait 10 days? We get to the dealership and we have 2 choices, unwind the deal or pony up 4k. No brainer here, take your vehicle back. The reason if feel it could have been a mistake was the GM seemed genuinely pissed when he handed our Durango keys back to my wife. Apparently they had detailed it out to the max in anticipation of selling it. That probably was not what he was pissed about, I think it was the $1300 of new tires they added. So lets recap, they don't want to deal after the screw-up. They have probably dumped $1500 of parts and labor into a vehicle we drove off the lot. Additionally the "New" 2011 van now has about 650 miles on it. Does the term Idiots seem to ring true at all for these people. Again, mistakes are made but there was NO attempt to mitigate them. More

I HAD A GREAT EXPERIENCE WITH JIM FOR A SALESPERSON. I I HAD A GREAT EXPERIENCE WITH JIM FOR A SALESPERSON. I PAID CASH FOR THE CAR AND WHEN I WAS WORKING WITH THE FINACE PERSON FOR THE FINAL PAPERWORK I HAD A GREAT EXPERIENCE WITH JIM FOR A SALESPERSON. I PAID CASH FOR THE CAR AND WHEN I WAS WORKING WITH THE FINACE PERSON FOR THE FINAL PAPERWORK HE PROMISED THINGS AND WAS WRONG AS TO WHEN AND HOW THINGS COULD BE DONE. More

This is the worst dealership I have ever worked with and I will never return. First of all be aware of their fees. They make up all types of nonsense fees after they agree to a vehicle price. Many other de I will never return. First of all be aware of their fees. They make up all types of nonsense fees after they agree to a vehicle price. Many other dealerships in the valley forewarned us. After I signed a contract for my new car it was delivered damaged with multiple scratches and damaged tint. After taking it in to their dealership for promised repairs they called me to pick it up only to find that not only was the work not completed they further damaged my car. Cracked tail light, paint on steering wheel(entire stressing wheel was replaced), scratches on the interior and scratches on the front bumper. They agreed to pay for repairs at another dealership. After taking my car to the new dealership, Avondale refused payment on a few of the mentioned items and have refused to return calls. To date, i still do not have my new license plates and my temporary plated have expired. They called us to inform us that our contract was not right and that they needed more money to register our car. Don't worry we only were required to pay $400 for "doc fees" that they were incapable of processing properly. I contacted Deshawn in Finance department and he promised to Fax me new temporary plates, bit still has not two days later. Issac the service writer told my wife that that the noise in the A/C can be fixed by turning the radio up and also told us that the front creaking noise was from the frame breaking in. Tyrell Russel is the service manager that promised to make it right and now refuses to return calls. I hope my review saves you a trip to Avondale. More