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Larry H. Miller Chrysler Jeep Avondale

Avondale, AZ

4.5
1,448 Reviews
Larry H. Miller Chrysler Jeep Avondale is a new and used car dealership offering a full lineup of Chrysler and Jeep vehicles serving customers in the greater Phoenix area. Our vehicle service department is a top choice for oil changes, brake repair, tires, and car maintenance for both small and large vehicles. We have a big selection of genuine Chrysler and Jeep parts and accessories. Visit our website for Chrysler and Jeep incentives and to search our large selection of cars, trucks, and SUVs.
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10055 Papago Fwy

Avondale, AZ

85323

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Showing 1,448 reviews

December 21, 2024

Alfred was great to work with and very kind. The process was straightforward and I didn’t feel uncomfortable during any of it. More

by Sean
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alfred Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Issac from finance
December 16, 2024

Didn't inform about steering box and stabilizer issue,no recall information worst ever dealership More

by Ricslzr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
xxxxxxxx
Dec 20, 2024 -

Larry H. Miller Chrysler Jeep Avondale responded

"Thank you for sharing your concerns. We sincerely apologize if you feel we fell short in addressing your vehicle’s needs. Transparency and customer satisfaction are very important to us. While recalls are managed by the manufacturer, we strive to keep customers informed about all vehicle issues during service. Please contact me directly at 623-478-3710 so we can better understand the situation and work toward a resolution. Your feedback helps us improve. David Anderson General Manager

December 13, 2024

Alfred did an incredible job getting me in and out. He was super helpful over the phone to make sure I wasn’t wasting my time. He broke down numbers for me and gave me a good deal. Appreciated the serv More

by Tanner W Griffin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alfred Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 07, 2024

The WORST experience by far! ! My fiancé purchased a 2020 Jeep Wrangler for us to enjoy, however had we known we’d be dealing with dishonesty and deceit. The people we dealt with More

by Nikki
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nick Fontana
1.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Enriquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Veselik
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alfonso Gastelum
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Crisostomo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jurmaine Easter- sales
Dec 08, 2024 -

Larry H. Miller Chrysler Jeep Avondale responded

We’re truly sorry to hear about your experience with the purchase of your Jeep Wrangler and the frustrations you’ve encountered since. This is not the level of service we strive to provide, and we regret that we’ve let you down. Your concerns are extremely important to us, and we’d like to make this right as quickly as possible. We understand how frustrating it must be to be without your vehicle, especially when you're making payments. I’ve escalated this matter to our management team and will ensure that it’s addressed as a priority. Please reach out to me directly at 623-478-3610 so we can provide you with updates and work towards a resolution. Thank you for bringing this to our attention, and we appreciate the opportunity to make things right. David Anderson General Manager

October 15, 2024

No follow up on problems. Will not return my calls for problem resolution after sale. More

by estadjuhar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Eric, Julio
Oct 18, 2024 -

Larry H. Miller Chrysler Jeep Avondale responded

Thank you for your feedback. We're sorry to hear about your experience and any difficulty in reaching us. Customer satisfaction is important to us, and we'd like to help resolve the issue. Please reach out to us directly at 623-478-3710 and we will make sure to address your concerns promptly. David Anderson General Manager

October 10, 2024

Service advisor was rude and unprofessional, his name was Micheal. Mechanic took my car home without permission from myself, he then drove 80 plus miles in my car in order to “service” it. Not to mentio More

by Miguelparra619
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Veselik
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2024 -

Larry H. Miller Chrysler Jeep Avondale responded

We sincerely apologize for the experience you’ve described. At Larry H Miller Chrysler Jeep Avondale, we take allegations like this very seriously and strive to maintain the highest standards of professionalism. We are investigating this matter internally to understand what occurred and ensure that any necessary actions are taken. Please know this does not reflect the level of service we aim to provide. We would appreciate the opportunity to speak with you directly to address your concerns and make things right. You can reach me at 623-478-3610. Thank you for bringing this to our attention. David Anderson General Manager

October 10, 2024

I was quoted $115 dollars online for a new key fob, then was told at the time of payment that it would be $330. When I asked, I was told that $115 would be for the labor, while the key itself would be $215. More

by Ana Ramirez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Veselik
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2024 -

Larry H. Miller Chrysler Jeep Avondale responded

Thank you for your feedback. We apologize for any confusion regarding the pricing of the key fob. Our goal is to provide clear and accurate information, and it seems there was a miscommunication regarding the labor and part costs. We appreciate you bringing this to our attention and will work with our team to ensure all details are clearly explained moving forward. If you’d like to discuss this further, please feel free to reach out directly 623-478-3710. Thank you for your understanding. David Anderson General Manager

October 05, 2024

Did a good job on my car, runs pretty smooth, thank you for a wonderful service More

by Manny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Veselik
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 04, 2024

Easy to get a service appointment and Friendly and efficient service. couldn’t ask for a better service More

by Gkrinvltd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Veselik
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 03, 2024

Always helpful and courteous keeps you updated on your car and greets you like a friend More

by Sammi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Veselik
5.0
This rating includes all reviews, with more weight given to recent reviews.
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