Larry H. Miller Chrysler Dodge Jeep Ram 104th

This store should receive 0 stars for the service department! They treat BLACK PEOPLE here like S***! Especially these two people should be fired and replaced. Advisor KIERSTIEN VETTER, did not greet department! They treat BLACK PEOPLE here like S***! Especially these two people should be fired and replaced. Advisor KIERSTIEN VETTER, did not greet me well, the first thing she said when she saw me was oh, hold on I'll get to you in a minute, no good morning or hello, she didn't ask me for my name nor did she ask if I had an appointment. Now all of a sudden a white women behind me was walking up and KIERSTIEN said " OH HI, GOOD MORNING, I'M SO HAPPY THAT YOU MADE IT" with a smile and all, um excuse me? I told the advisor why did you greet her like that and not me, and her response was, she was here before me, and we both can clearly see that this white lady is behind me, no apologies from the advisor just excuses from her racist xxx. Then I asked to speak with a manager and to my surprise ELI DEAGUERO was there the whole time and he NEVER deseculated the situation, all he did was back up his advisor rasict behavior, he denied my service and continue to checked everybody else that was behind me, and then proceeded to tell me that he is not taking anymore cars for the day now mind you, that my appointment was set at 9:15 a.m. and we started arguing and that added fuel to the fire! It felt like I was dealing with xxxxx from the streets. THE ONLY PERSON WHO TREATED ME WITH DECENCY WAS A GUY FROM THE FINANCE DEPARTMENT NAMED JESS SPENCER!! PLEASE GIVE HIM ELI JOB!! Then I reached out to the GM Andrew and we discussed and agreed for them to give me gas, a Porter to pick up & drop off my car, and another advisor to handle my situation to make up for there poor customer service from 2/22/25, and do you know what they did? They pick up my car, and serviced my car from my pre purchase oil change care package for $160.00 (DON'T BUY, BECAUSE YOU CAN"T GET A REFUND IT WILL BE ZEROED OUT, THAT'S WHAT THEY TOLD ME WHEN I WENT TO GET MY MONEY BACK AND THEY CHARGE $50.00 FOR CANCELLATION, WHICH THEY DON"T TELL YOU!) but they DID NOT fully deliver what was promised, they brought my car back with no gas, and they had the nerve to give me ELI DEAGUERO, the same thug from Saturday who never called me to talk about my services or recommendations, I had to keep calling the service department over and over to find out when they will bring my car back, and Susan the operator was being snappy over the phone which let know that they all were in it. Obviously Andrew, your team doesn't listen to you and don't care OR Andrew was giving me the fluff, the runaround, or the lie. I tried to be reasonable with them, but obviously they don't care about US BLACK PEOPLE!!!!!! PLEASE STAY AWAY FROM THIS RACIST PLACE AND THERE SISTER STORES !!!!!!!!!!!! More

So I made an appointment online for a free diagnostic for my 22 Jeep Grand Cherokee 4xe. Online it gave me the option to wait. So I show up for my 7am appointment and the gal that was intaking asked me if I my 22 Jeep Grand Cherokee 4xe. Online it gave me the option to wait. So I show up for my 7am appointment and the gal that was intaking asked me if I knew it was going to be 3-5 business days before they could start the service. I told her online they gave me the option to wait so I was thinking maybe a few hours. She told me in a nutshell, too bad that's just the way it is. This is the worst dealership in the world. I have had many problems with this car and their communication is terrible and they treat you like a crap and literally don't care about you at all. I'll never buy from Stelantis again!!! More

We enjoyed the buying experience. There was no pressure from the sales person, Mike P and things went smoothly. Thanks again There was no pressure from the sales person, Mike P and things went smoothly. Thanks again More

Ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok More

Max at lhm jeep was very knowledgeable and helpful in finding my new jeep. Would definitely recommend him and lhm on 104th finding my new jeep. Would definitely recommend him and lhm on 104th More

Eli helped me out with the warranty issue. Eli is very knowledgeable and extremely helpful Eli is very knowledgeable and extremely helpful More

Good not great or amazing. Service wait times are much longer than they should be. Service wait times are much longer than they should be. More

Max took great care of me. Provided me with all information needed for my purchase. Provided me with all information needed for my purchase. More

Monty,our dealer,went the extra mile,literally,to get us the best possible deal! Very friendly ànd even brought the truck to our house personally. the best possible deal! Very friendly ànd even brought the truck to our house personally. More

I would give zero stars if that were an option. I brought my 2018 Jeep Wrangler to your dealership on November 8th, and only today, December 12th, did I finally get it back—after 34 days. But the d I brought my 2018 Jeep Wrangler to your dealership on November 8th, and only today, December 12th, did I finally get it back—after 34 days. But the delay isn’t even the worst part of my experience. The lack of professionalism, care, and honesty throughout this process was appalling. I stayed in constant contact, yet your team repeatedly gave me inaccurate or misleading information. For example, I was told my Toyota warranty was declined, which turned out to be false. I had to personally intervene and spend significant time and energy resolving issues your service team should have handled. Adding insult to injury, the dealership refused to provide a rental car during the 34-day delay. As a result, I had to spend nearly $700 out of pocket for a rental just to get by—without any offer of support or reimbursement from your team. This showed a total lack of care for the inconvenience caused to me as a customer. When I finally picked up my Jeep this morning, it was filthy on the outside, the tire pressure warning light was on, and the low fuel light was on, leaving me with barely enough gas to get to a station. After 34 days in your care, this blatant lack of attention to detail and disregard for customer convenience was insulting and unprofessional. I’ve been a lifelong Jeep enthusiast, growing up with and loving the brand. But after this experience, I don’t ever want to own a Jeep again. More importantly, I feel a responsibility to warn others: do not bring your vehicle to this dealership for service. This level of negligence and disregard for customer experience is unacceptable. I hope you take this as a wake-up call to overhaul your service department and restore some semblance of integrity and customer care. More