Larry H. Miller Chevrolet Murray

Don't bring a non-GM vehicle here for trade-in! !! We had a really bad experience Saturday 10/29/22 shopping with Larry H Miller Chevrolet Murray. We were looking at trading in our 2015 Honda Ody !! We had a really bad experience Saturday 10/29/22 shopping with Larry H Miller Chevrolet Murray. We were looking at trading in our 2015 Honda Odyssey Touring Elite for a really low mileage 2022 Tahoe LT. We spent hours there with two very nice salesman working through what we wanted and they even drove us down to another LHM Chevrolet in Provo to pick up the unit we ended up wanting. That portion was all fantastic, but as soon as it came time to talk numbers things turned in a hurry. The GM had already tried to push us towards some more expensive options. When we got back with the vehicle from Provo he was watching us like a hawk. He teased my wife about her parking job, which was not appreciated. We spent an hour starting the paper work and waiting on the appraisal for our trade-in. It needed some significant work done, but the LHM Honda up the street had already offered us $9K for it. When it finally came back, without a word they tried to just slide in a LOWBALL OFFER of $500 trade-in value in the offer price for the Tahoe!!! Luckily I was paying attention. When I told them that was insultingly low they acted shocked and tried to gas-light us into thinking that was all it was worth. I demanded our keys back and told them we were leaving. They instead brought the offer for the Tahoe back with no trade-in value included. I again demanded my keys. We stood up to leave and they brought us our keys. Then the GM came over acting all shocked that we didn't accept the $500 offer. He had a hand scribbled mathematical sum on a piece of paper that was illegible and told us they needed to do over $14K worth of work on our trade-in, so it wasn't worth more than $500. I showed them the printout of the results of the inspection the Honda store had already done showing only $4K of needed repairs (at external labor rates). I demanded to know what other work made up the other $10K difference and they couldn't tell me. They could have dropped a brand new engine and transmission in it for less than that made up figure (I know Honda had already given me a quote, even at external labor rates). We walked out and went back to Honda and leased a Pilot instead. They gave us the $9K trade-in value without a problem. We would highly recommend avoiding the Chevrolet dealership and hitting Honda instead. They treated us very well. I would have been perfectly fine if they were honest and transparent that it didn't make sense to take our trade since they didn't have the parts or Honda expertise. We could have talked through options to sell it elsewhere and then come back and buy the Tahoe. But instead they did their best to try and gas light us first. Only when we were on our way out the door did they give up the ruse and try to be honest about it. Shame on them! More

Brought my 1028 Silverdao to have the transmission rebuilt and I could not have chosen a better location!! I worked with Rik Norton and he was amazing! he went above and beyond to make sure i was take rebuilt and I could not have chosen a better location!! I worked with Rik Norton and he was amazing! he went above and beyond to make sure i was taken care of and stayed in constant communication with me in regards to my vehicle. You have earned yourself a life long customer!!! More

I have been working with Ron 4 3 or more years he is the best best More

Purchased Wipers during an oil change for a road trip to return to CA. We assumed they were installed as they went over the 21 point inspection. Discovered that they were never installed and contacted the return to CA. We assumed they were installed as they went over the 21 point inspection. Discovered that they were never installed and contacted the Service Mgr. After a second message was left for him, he called back leaving me a message that he would get me new wipers. Never said How?! I already returned to CA. I called back 2 times more to ask how he was going to do this or if he was going to return my money and he still hasn't call me back. I had to dispute the charge with my credit card company, but it makes we wonder if they even did the oil change or the 21 point inspection and didn't just slap a reminder sticker on the windshield since they were so busy I had to schedule an oil change a month out. It did not leave us with a good impression and this was the dealer where we had originally purchased our car! More

Scheduling error on there part after driving 40 miles. They managed to get me in and fixed the issue. Super busy but very helpful and saved me another trip. Best Chevy service dept in Salt Lake. Highest r They managed to get me in and fixed the issue. Super busy but very helpful and saved me another trip. Best Chevy service dept in Salt Lake. Highest recommendation from me and worth the 40 mile drive. More

Rick was great, no nonsense, not pushy, and did not at all come across as a pushy service advisor. LHM Chevy took me in on a last minute phone call and even squeezed in a non planned oil change. Appreciat all come across as a pushy service advisor. LHM Chevy took me in on a last minute phone call and even squeezed in a non planned oil change. Appreciate the level of professionalism, I felt taken care of so much so that I would again make the inconvenient drive. Thanks Rik! More

I have a regular mechanic near my home. Last year I had a problem they could not deal with. I took my vehicle to the dealer. Rik at Larry H Miller took care of the complicated problem and fixed my vehicle. L problem they could not deal with. I took my vehicle to the dealer. Rik at Larry H Miller took care of the complicated problem and fixed my vehicle. Last week I experienced a similar . Rik and his team once again provided excellent service and got my 19 year old Chevy S10 back on the road. I appreciate the excellent service and good work that they do. Thank you, Leo Briggs. More

Took in my truck to fix a fuse that kept blowing. They worked diligently to find out the problem and fix it in a timely safe matter. worked diligently to find out the problem and fix it in a timely safe matter. More

Larry H. Miller has a great service department. Rik Noring took care of my urgent car issues without hesitation and I was able to drive my car home the same day. Noring took care of my urgent car issues without hesitation and I was able to drive my car home the same day. More

Five star experience would recommend anybody take their car to LHM Great wonderful service from the top down to the bottom treat me like a valued customer car to LHM Great wonderful service from the top down to the bottom treat me like a valued customer More