Larry H. Miller Casa Chevrolet

Negative stars is what they deserve. Never have I been treated with such poor service,disregarded and disrespect as a customer then I have at this location. I don't know how much I'm all Never have I been treated with such poor service,disregarded and disrespect as a customer then I have at this location. I don't know how much I'm allowed to write here so I'll summarize a bit. My truck battery was acting up again which they installed 2 years ago but warranty is for 42 months. Had a appointment at 8am which I was on time. Had questions about the cost which I still think was ridiculous since they put in a part that failed. So I left my truck with them to do a simple diagnostic and battery replacement. Around noon I text the live options where they are supposed to keep customers updated(another lie) supposedly he went to check and he said it was undergoing diagnostics. Few hours later I asked for update so I can coordinate my ride to pick up my truck. Never heard back from anyone. I showed up at the dealership around 4, standing there like a fool for 10 minutes before someone even asked if I been helped. Come to find out my truck hasn't even been touched. The advisor kept waking back and forth talking to me and mechanic asking when it will be done. But yet they told me hours earlier it was under diagnostics, so they lied about that. He tells me sorry they had other jobs they had to put in front of mine. Well that tells me that other customers vehicles are more important than my needs and concerns . I had a appointment and held up my end they did not fulfill their obligations. They did not communicate with me throughout the day at all except to lie to me. Then they want to keep my truck overnight! For a battery?? I just asked them to bring me my truck and expressed how displeased I was with the big time waste of a entire day and attempt to have me struggle with more time and missing work. The assistant manager which was standing there pretending to talk to someone else new all this and saw what was happening and did nothing or not even say a word to address the situation. I have worked in customer service for years and this entire experience was unacceptable, disappointing and they should be ashamed of themselves as professionals with this level of customer service. Well I hope I can get the word out before any other customers has to experience what I did today. Thanks for reading. More

This Larry H. miller Chevy dealer is the xxxx hole of all the dealerships. Do not buy a car from them. Most of all don’t have your car serviced with them!! They ha miller Chevy dealer is the xxxx hole of all the dealerships. Do not buy a car from them. Most of all don’t have your car serviced with them!! They have the rudest employees. Getting an oil change is an all day experience. Especially stay away from service rider (Rod) he will treat you like a dumb woman. Had to have my fiancé go In to get my keys back. It took over 3.5 hours this time for oils change. Still don’t know if other issues were addressed. They never answer the phone. Pulled up after no phone call and my Traverse was parked in parking lot. I was so mad. No phone call to say it was done. A wasted Saturday. So basically if u have all day to waste. Want to sit in a dirty waiting room. With nothing special. Because they offer nothing. Don’t mind being treated like crap. Go for it! More

I was not convinced my service was due to relearning shift adapt. The amount due was $338 and costly. I hope I can bring vehicle. shift adapt. The amount due was $338 and costly. I hope I can bring vehicle. More

rushing financing for customers should not be allowed by any dealer. any dealer. More

Ok, I am from NY so this may be harsh. These guys didn't dick me around. I told them what I wanted and said I would buy if they could give me everything I asked for. They did so I bought my Chevy Silverado dick me around. I told them what I wanted and said I would buy if they could give me everything I asked for. They did so I bought my Chevy Silverado from them. I could not get to the dealer to get my steps installed and to have it detailed during the week so my salesperson Briana CAME TO MY HOUSE, BROUGHT THE TRUCK IN FOR SERVICE, AND DROPPED IT BACK HOME AGAIN!!!! No, that is NOT a typo and no, I am not BSing you. Talk about tremendous service!!!! Both Briana Madrid in sales and John Reid in finance were the ABSOLUTE BEST! I look forward to a very long relationship with this dealer. More

Everyone were soo very helpful especially Linnie Durham who made everything orks. We love our new 2021 Equinox and will having many adventures with it who made everything orks. We love our new 2021 Equinox and will having many adventures with it More

The Service Advisor was very friendly & helpful. My vehicle was checked for recalls, leaks that I was concerned about & oil changed. I always feel this service team does a thorough job. vehicle was checked for recalls, leaks that I was concerned about & oil changed. I always feel this service team does a thorough job. More

Very polite, Knowledgeable, patient and always being greeted. I trust this place to always service my car. It has Great atmosphere. I will always come back. greeted. I trust this place to always service my car. It has Great atmosphere. I will always come back. More

I do Not recommend this dealership. I purchased a New Chevy Colorado and paid to have it delivered to Colorado where I live. It arrived without the bed liner, no owners manual, no second set of keys, no Chevy Colorado and paid to have it delivered to Colorado where I live. It arrived without the bed liner, no owners manual, no second set of keys, no paperwork, proof of purchase, manufacturers certificate of Origin, no temporary tag. Still no solution from the Dealership More