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Larry H. Miller Casa Chevrolet
Albuquerque, NM
174 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 174 reviews
April 05, 2024
Excellent service,l. Not a high pressure situation. Saw what I liked and Jeremy made it happen. Very pleased with entire transaction Not a high pressure situation. Saw what I liked and Jeremy made it happen. Very pleased with entire transaction More
by LorenzoC
Employees Worked With
Jeremy
April 04, 2024
Service and employees were great! Helped with all I needed done for now. They were also able to let me know what else needed to be completed next time I bring in my vehicle. Helped with all I needed done for now. They were also able to let me know what else needed to be completed next time I bring in my vehicle. More
by markdemarinella
Employees Worked With
Shaundre Pearson, Richard Chavez
March 04, 2024
So disappointed in your service. I bought a new Traverse in May and purchased all warranties available. Your finance department assured me that I could get my maintenance done at t I bought a new Traverse in May and purchased all warranties available. Your finance department assured me that I could get my maintenance done at the dealership in my hometown, Aztec, NM. I went in today and was told they only covered $55.00 of it and I had to pay the rest. I specifically asked about getting the maintenance done at Hi Country Cheverolet in Aztec, and you all assured me that would be fine. It would be covered. I feel really duped by you all especially since we travelled to Albuquerque to purchase this vehicle and was given false information by your staff. I am out $63.00 of what should have been covered. I cannot travel 200 miles to get an oil change. Shame on you. More
by maryannnorris15
Employees Worked With
Reve Teupell
November 08, 2023
Brought my new car in with a problem that just happened, a major problem. They didn't offer me a loaner even after saying they would keep it for 5 days. Refused to give me a ride home to Los Lunas 21 mile a major problem. They didn't offer me a loaner even after saying they would keep it for 5 days. Refused to give me a ride home to Los Lunas 21 miles away. I'm a senior and a widow. I'm just supposed to find a way home after spending $23,500 on a new car not even 2 months old??? And the service manager has not returned my calls. So I took my brand new car to Melloy Chevrolet and they will give me a loaner since it's a new car and they'll fix my NEW car. No more LHM Chevrolet for me More
by wilsonjamie187
Employees Worked With
Service manager
January 13, 2023
Poor customer service from management, told us we may as well fly to another dealership to purchase a vehicle, that their salesman found for us on their network as L.H.Miller did not want to include cost of well fly to another dealership to purchase a vehicle, that their salesman found for us on their network as L.H.Miller did not want to include cost of shipping. Dealership service dept. could not identify hum from wheels even after 3 visits, Discount Tire found cupping in tires on first visit. GPS not operable, antenna was disconnected, even after the dealership vehicle certification. More
by AbqBuyer
Employees Worked With
Larry H. Miller Casa Chevrolet
December 21, 2022
I tried to buy a car from Casa Chevrolet and I was treated like a sucker instead of a customer. I went into the dealership to purchase a 2023 Chevy Bolt and the although I had been quoted a solid offe treated like a sucker instead of a customer. I went into the dealership to purchase a 2023 Chevy Bolt and the although I had been quoted a solid offer on this car from the New Car Director at the dealership, the dealership chose not to honor this price the moment I stepped foot into the dealership, and the offer was nearly $2500 more than what we had agreed upon. I was assigned a salesperson who claimed I had misheard the offer I had received earlier in the day. Then my husband and I wasted quite a lot of time trying to unsuccessfully rehash my original deal. During this process I was told it was absolutely mandatory I buy a lot of options I was not interested in purchasing such as a ceramic coating for $1295, a Clearmask coating for $499 Tint for $499. I finally agreed to leave a $1000 refundable deposit towards a new car when they became available in March 2023. The finance director, Jack Henderson, had a financial accounting system in which he could take $1000 from my back account in a matter of seconds. The next morning, I realized the dealership had ethics that were not compatible with mine, and I requested my deposit back. My husband and I were in contact with the dealership multiple times a day for the next 10 days trying in vain to get the dealership to refund my $1000. The dealership never disputed that they had to refund me legally, they just made it as punitive and as hard as possible to get my money back. One of the tricks they pulled was the finance director texted us a photograph of a transaction receipt that showed he had refunded my deposit back into my bank account. This was fraudulent. No money ever showed up in my account. I filed complaints with the Better Business Bureau and the Attorney General, and finally 10 day later, the dealership mailed me a check. My family and I have no intention of ever doing business with Casa Chevrolet again. More
by Deb
Employees Worked With
Marc Haufmann, Jack Henderson, Frankie Nunez
August 22, 2022
Service was on point and they took me without an appointment. 1 1/2 hours to complete everything. They did a great job. appointment. 1 1/2 hours to complete everything. They did a great job. More
by tgarcia
Employees Worked With
Richard Chavez, Larry H. Miller Casa Chevrolet, Saxton Horne, Phil Saunders
July 17, 2022
Friendly atmosphere and employees were courteous employees knew their jobs would recommend dealership Joseph Gutierrez was excellent employees knew their jobs would recommend dealership Joseph Gutierrez was excellent More
by elawekajr
Employees Worked With
Joseph Gutierrez , Larry H. Miller Casa Chevrolet
