Larry H. Miller Casa Chevrolet

Considerably better than Galles Chevrolet . I will never go back to Galles for service or new vehicles. Well done Mark's! Mark's is further away but it's will work the drive. . I will never go back to Galles for service or new vehicles. Well done Mark's! Mark's is further away but it's will work the drive. More

Bought a certified pre owned car Treated with respect not only with sales professional Greg Malafronte, and Mgn Phillip Elwell and fiance mgn Jack Henderson, they made our car buying Treated with respect not only with sales professional Greg Malafronte, and Mgn Phillip Elwell and fiance mgn Jack Henderson, they made our car buying for our daughters first car very smooth. Got a tour of dealership,service met ted gonzales, and parts counter mike mcnulty was very polite. More

BEWARE They will NOT call you back.....we leased, the ERROR ( flat out LIE) was eventually corrected. The day it was corrected we were still being told stori They will NOT call you back.....we leased, the ERROR ( flat out LIE) was eventually corrected. The day it was corrected we were still being told stories!! I have called to talk to the head managers and no calls back! I had left several messages with Henry the finance guy, no calls back, it took us showing up there to get everything corrected. Do your homework before you go in. The sales Manager (Director of sales), does NOT know his job, was very rude, and never once apologized for his error (LIES). I have contacted GM costumer Care so maybe they will get somewhere with them. Very frustrating! More

prices seem fair, service sucks I ordered a part that went out under warranty. I was told they would contact me to schedule an appointment to have the work done. 7 weeks later and cl I ordered a part that went out under warranty. I was told they would contact me to schedule an appointment to have the work done. 7 weeks later and close to fourteen calls no one at the dealership will return a phone call. I would never do business there again based on the shoddy parts department and service that apparently won't do warranty work. I am making a complaint to the ftc. More

Poor Service and poor design of the Colorado Took my 2008 Chevy Colorado into this dealer to fix a p0017 engine code at 30K miles. The dealer took a month to fix the issue and ended up replacin Took my 2008 Chevy Colorado into this dealer to fix a p0017 engine code at 30K miles. The dealer took a month to fix the issue and ended up replacing the timing chain (according to my paperwork). Now at 50K miles the same code has appeared. An independent mechanic has verified its the timing chain again. When I talked to Richard Chavez the service manager he indicated he would see what could be done and call me back. So no call back (I tried several times to reach him after the initial conversation. So what we have is a dealer not backing their product and with no integrity. If someone says they will call back they should. Do not purchase a vehicle here. Do not service a vehicle here. More

Not Happy Service advisor doesn't return calls in a timely manner if he returns them at all. Service cashier gave our car keys to another customer who took the Service advisor doesn't return calls in a timely manner if he returns them at all. Service cashier gave our car keys to another customer who took them home. At least that was the story we were told. Without the keys we could not pick up our car when the work was completed. They say they are going to deliver it to us because of the inconvenience. The guy who delivers it says he is taking care of us by filling the tank. We filled it up on the way to the dealership. Really... More

After sale service We purchased a new Equinox. We have not received our registration, so we have called and been referred to Henry. Henry has not returned our call. This We purchased a new Equinox. We have not received our registration, so we have called and been referred to Henry. Henry has not returned our call. This is terrible customer service. My temporary registration expires in a few days. More

I brought a work vehicle in for service. After the service was completed I began to receive periodic un-solicited auto-phone calls and text messages about future services. Even though I never signed u service was completed I began to receive periodic un-solicited auto-phone calls and text messages about future services. Even though I never signed up for this feature. I have had to call the dealer several times to be removed from this list. The website for Mark's Casa Chevrolet, lists the service center # 505-769-5827 but when you call this number you reach the front desk and not service. Every time they connect me to the service line, I can get no human to talk with but just a blank voicemail box. More

I purchased a new Jeep Wrangler from Mark's Casa. After only 37,671 miles I began to have engine problems. The service dept. told me they were certain I needed a new engine valve. They told me to c After only 37,671 miles I began to have engine problems. The service dept. told me they were certain I needed a new engine valve. They told me to contact Chrysler Customer Care service to inquire about my warranty, as I had missed a free 5 year engine inspection by a few months. Mark's Casa replaced the engine valve and head, but realized that the piston rings had failed and the cylinder was scorched. Chrysler Corp. initially agreed to cover the repair and extend my warranty, but after it was determined the entire engine needed replaced they only offered $2K towards the $10K estimated replacement. After a failed attempt to get Chrysler Corp. to cover the "lifetime" powertrain warranty, and the costs involved, I decided to take the vehicle to another shop for the replacement. Mark's Casa would not allow me to pick up my vehicle unless I paid them $895.25 for their improper repair and diagnosis. On top of that, I now own a $34K vehicle with only 37K miles that I will have to pay many thousands of dollars more to replace the engine. Caveat Emptor! More

Great Customer service. Everyone was super friendly and went above expectations. Made the overall car buying experience a great one and will definitely recommend this dealership. went above expectations. Made the overall car buying experience a great one and will definitely recommend this dealership. More