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Larry H. Miller Casa Chevrolet

Albuquerque, NM

3.7
175 Reviews

7201 Lomas Boulevard Northeast

Albuquerque, NM

87110

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Showing 175 reviews

January 05, 2025

Took car in for repairs twice now a third time going back, 1-7-2025. The Service Manager called me to follow up I had to tell him that they have my car not me. Took my car for repairs November 26 got i More

by gregorysiddell841
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adrian , Richard Chavez, Larry H. Miller Casa Chevrolet, Reve Teupell
December 28, 2024

Have my car for repairs a whole month and act like I shouldn't be pissed More

by gregorysiddell841
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
A.J. service department , Richard Chavez, Larry H. Miller Casa Chevrolet, Saxton Horne, Reve Teupell
Jan 02, 2025 -

Larry H. Miller Casa Chevrolet responded

I’m sorry to hear about your experience with the repair delays, and I understand how frustrating this situation must be. A month is far too long to be without your vehicle, and I regret that we didn’t communicate or resolve this in a way that met your expectations. this hasn’t been resolved yet, I encourage you to reach out directly. I’d like to assist in resolving this issue for you. - Aaron Bingham, General Manager, 505-509-0190

Jan 02, 2025 -

Larry H. Miller Casa Chevrolet responded

I’m sorry to hear about your experience with the repair delays, and I understand how frustrating this situation must be. A month is far too long to be without your vehicle, and I regret that we didn’t communicate or resolve this in a way that met your expectations. this hasn’t been resolved yet, I encourage you to reach out directly. I’d like to assist in resolving this issue for you. - Aaron Bingham, General Manager, 505-509-0190

Jan 03, 2025 -

Larry H. Miller Casa Chevrolet responded

I’m sorry to hear about your experience with the repair delays, and I understand how frustrating this situation must be. A month is far too long to be without your vehicle, and I regret that we didn’t communicate or resolve this in a way that met your expectations. this hasn’t been resolved yet, I encourage you to reach out directly. I’d like to assist in resolving this issue for you. - Aaron Bingham, General Manager, 505-509-0190

December 02, 2024

I traded my truck in, over a month ago. And still haven't been paid the 20k they owe me. They are scammers. More

by M_shepard_99
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Richard Chavez, Larry H. Miller Casa Chevrolet, Saxton Horne, Reve Teupell
Dec 04, 2024 -

Larry H. Miller Casa Chevrolet responded

Hello, thank you for bringing this to our attention. I’m concerned to hear that you haven’t received the payment for your trade-in. This is not the kind of experience we aim to provide, and I understand how frustrating this situation is. If we haven’t already resolved this together, I encourage you to reach out directly so I can look into this matter personally and ensure it is addressed immediately. - Aaron Bingham, General Manager, 505-509-0190

Dec 04, 2024 -

M_shepard_99 responded

I have called daily, and have been told many times that the "Check is in the mail"! I still haven't recieved it. Where is my MONEY?????

November 08, 2024

Charles Kimbel is a Top Notch Service Manager and has been a pleasure to deal with where my vehicle is concerned,also Aron Bingham General Manager Stood behind the dealerships word to address my issues. More

by J.Lopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aron Bingham/Charles Kimbel
Nov 12, 2024 -

Larry H. Miller Casa Chevrolet responded

Thank you so much for the kind words and the 5-star rating! We're glad to hear that our team was able to provide you with the level of service that you expect and deserve. It was a pleasure doing business with you, and we hope to see you again soon!

September 26, 2024

Took truck in to get diagnosed. They told me it was a part that I had already replaced. Let them work on it. Did not fix the problem. They scammed me! More

by IMB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Larry H. Miller Casa Chevrolet, Saxton Horne, Reve Teupell
Sep 29, 2024 -

Larry H. Miller Casa Chevrolet responded

Thank you for bringing this to our attention. We take all feedback seriously and are committed to continuously improving our customer experience. We apologize for any inconvenience and would like to hear more about your visit. Please reach out to us directly so that we can discuss the matter further. - Aaron Bingham, General Manager, 505-509-0190

August 25, 2024

Larry H. Miller on Lomas in ABQ NM. I had my 2002 Cadillac Escalade serviced recently .I was told after i paid the $160.00 for the diagnosis that someth More

by janicemoseley
Recommend Dealer
No
Employees Worked With
Devon and Charles Kimball, Larry H. Miller Casa Chevrolet
Aug 31, 2024 -

Larry H. Miller Casa Chevrolet responded

We apologize for any inconvenience that you experienced during your visit to our dealership. We strive to provide our customers with exceptional service and it is clear that we did not meet our own high standards in your case. We would like to hear more about your experience so that we can work to make things right. Please reach out to me directly at your earliest convenience so that I can personally address your concerns. I look forward to hearing from you! - Aaron Bingham, General Manager, 505-509-0190

Aug 31, 2024 -

Larry H. Miller Casa Chevrolet responded

Thank you for bringing this to our attention. We take all feedback seriously and are committed to continuously improving our customer experience. We apologize for any inconvenience and would like to hear more about your visit. Please reach out to us directly so that we can discuss the matter further. - Aaron Bingham, General Manager, 505-509-0190

August 01, 2024

I recently had my 2024 Trax served and Richard in service was Awesome, polite and very professional. Thank you Casa for employing such fantastic staff such as Richard. Five stars More

by Phillipelwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Chavez, Larry H. Miller Casa Chevrolet, Reve Teupell
May 11, 2024

Your dealership is fantastic. We have purchased vehicles from you. I trusted in you to continue with your profession but when I really needed you you let me down. You did not acce More

by Charlottesias53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Chavez, Larry H. Miller Casa Chevrolet, Reve Teupell
May 14, 2024 -

Larry H. Miller Casa Chevrolet responded

We are so grateful for your positive feedback. Our team works hard to make sure each customer is satisfied, and it's great to hear that we were able to exceed your expectations. We look forward to the opportunity to serve you again soon.

May 10, 2024

I purchased a used vehicle from Larry H Miller Casa Chevrolet paid 30 thousand for vehicle it ran for less than 5000 miles Waranty would not cover repairs and management would not help! now I have a More

by J.Lopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Larry H. Miller Casa Chevrolet, Reve Teupell
May 14, 2024 -

Larry H. Miller Casa Chevrolet responded

I'm sorry to hear about the issues you've faced with your vehicle, J. Lopez. It’s very disappointing to learn that your experience with the used vehicle and the warranty has not met your expectations. I'm committed to ensuring that all concerns are thoroughly investigated and appropriately addressed. Please contact me directly so we can discuss a satisfactory resolution and ensure you feel supported moving forward. - Reve Teupell, General Manager, 505-539-3112

May 09, 2024

Appointment so smooth. At the end did not try to upsell me, just gave me a printout of other things they found wrong. That's enough to bring me back More

by aliciahughes1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry H. Miller Casa Chevrolet
May 10, 2024 -

Larry H. Miller Casa Chevrolet responded

Thank you for sharing your experience with us. Our goal is to offer top-notch customer service and it's great to know that we were able to meet your expectations. We look forward to serving you again in the future.

May 10, 2024 -

Larry H. Miller Casa Chevrolet responded

Your feedback is valued. Our team strives to create a seamless and enjoyable process for each customer, and it's wonderful to hear that we were able to do that for you. We hope to see you soon for all your future automotive needs.

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