Laria Chevrolet
Rittman, OH
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Took car in for 1st oil change and tire rotation. They checked alignment and said was good which I find hard to believe. It pulls to the right so much which I told them when I bought it in Feb (Mgr They checked alignment and said was good which I find hard to believe. It pulls to the right so much which I told them when I bought it in Feb (Mgr said it was bc the roads are sloped too much in rittman-didn't believe that but figured they probably just wanted to charge me foe alignment on 1st service visit. Guess I'll go to goodyear for that). Was also surprised when 2 days after my oil change my washer fluid low msg came up. What happened to topping off all fluid levels with your oil change. On a bright note, the ladies that came and got me after my car was done and at the checkout counter were very friendly (the guy who checked me in was not). More
1.Original service time was changed from 8am to 10am, 4 other appointments scheduled at the same time, which made appointment longer than normal. 2.After oil change locking lug tool was left in service de other appointments scheduled at the same time, which made appointment longer than normal. 2.After oil change locking lug tool was left in service department, had to go back in and get it. 3.Driving the vehicle with my granddaughter noticed the cruise control wasn't working, oil pressure was 0 and check engine light was on, called Laria and they said they're pretty sure it has oil in it, bring it back to dealership, found out map sensor wasn't plugged in. 4. One week after service noticed 2 locking lugs missing from front and rear tires. 5. Called dealership and they said I'm sure their gone by now, we'll order you new ones, when they come in we'll call and install. 6.After 1 week of not hearing from dealership I called to check on status, and locking lugs were in, went and picked them up, did not want them to install. More
I love my dealership. This will be my third vehicle from Laria always super friendly always very helpful and I truly appreciate them taking the time out for their customer This will be my third vehicle from Laria always super friendly always very helpful and I truly appreciate them taking the time out for their customers, concerns and questions. More
I brought in my car ,2018 Chevy bolt, for noises I suspected were due to the steering. Turns out unfortunately I was right, the service department discovered the initial issue but uncovered more as th suspected were due to the steering. Turns out unfortunately I was right, the service department discovered the initial issue but uncovered more as they went. That was initially disappointing to say the least but they really, especially Eric, stepped up with honest appraisal of the situation and went above and beyond to both fix and aleve the sudden financial burden as much as possible. I am stunned at the level of service I received. Above and beyond is an understatement. More
This was my second time working with Laria Chevrolet in the past 6 mos. I am very pleased with sales transactions regarding both instances. the past 6 mos. I am very pleased with sales transactions regarding both instances. More