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Laria Chevrolet
Rittman, OH
48 Reviews
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Showing 48 reviews
November 05, 2025
I had a frustrating experience with Laria Chevrolet Buick and wouldn't recommend them—or GM as a manufacturer—to anyone. My vehicle's 12V battery died after GM delayed warranty approval for a month by preve and wouldn't recommend them—or GM as a manufacturer—to anyone. My vehicle's 12V battery died after GM delayed warranty approval for a month by preventing my preferred dealer from performing the work. Chuck from Laria called me daily to get authorization for a $680 replacement battery, which I understood given the circumstances. When I finally got back in touch after some personal issues, he was apologetic about the frequent calls, explaining that they prioritize keeping customers updated. However, once he realized I wouldn't pay their inflated price (I bought and installed a replacement myself for $188 in 15 minutes), communication stopped. I didn't hear anything for over a week and had to stop by in person to check on my car. I was initially told a rental vehicle would be provided once the repair was confirmed under warranty. The next call I received, about a week later, was to say my car was ready with no charges, as it was covered by the manufacturer. When I went to pick it up and return the loaner (which my preferred dealer kindly let me keep after GM's delays), a different service advisor directed me to the cashier, who informed me I owed over $200 for diagnostic time. Apparently, their technician spent "a good amount of time" figuring out that an 8-year-old battery needed replacement after sitting idle for a month—that explains the check engine light and reduced propulsion power message both being on when I got in the car. I reminded them I'd been told there were no charges when notified the car was ready, and I hadn't authorized any fees. After being ignored at the counter for about 10 minutes, I left without paying. The vehicle wasn't repaired correctly the first time, communication was nonexistent after the initial push for payment authorization, and GM's bureaucracy only added to the hassle for both my preferred dealer and customers like me. Steer clear. More
by James
Employees Worked With
Chuck
July 06, 2025
I have been pleased with Laria, but I'm disappointed in my last visit. The visit was to rotate tires and check over my 2023 Bolt euv. I was told that I didn't need a tire rotation but was still charged $4 my last visit. The visit was to rotate tires and check over my 2023 Bolt euv. I was told that I didn't need a tire rotation but was still charged $47. I'm not saying that I should not have been charged anything, but $47 seemed high. More
by johnmboros
Employees Worked With
Don't remember
June 25, 2025
This was by far the best experience I have ever had at a dealership. From the first phone call with Adam to picking up my vehicle I couldn't have asked to be treated any better. Everyone was so friendly a dealership. From the first phone call with Adam to picking up my vehicle I couldn't have asked to be treated any better. Everyone was so friendly and willing to work with my crazy work schedule to help me out. There were no games. What I heard on the radio about the special price was the truth unlike any other dealership I went to. I have been telling everyone about this. I will never go anywhere else. More
by jkstoughton
Employees Worked With
Adam
March 13, 2025
Laria was very fair and easy to work with. They had great customer service from sales to finance to management. They were proactive to take great care of me. They had great customer service from sales to finance to management. They were proactive to take great care of me. More
by Aaron
Employees Worked With
Zane, Cara Lee, Matt
January 31, 2025
I brought my 2016 Chevrolet Suburban in (early January) for a shudder when I accelerate. I was told it was the torque converter. I was told by their service representative that there is a nationwide short for a shudder when I accelerate. I was told it was the torque converter. I was told by their service representative that there is a nationwide shortage on that torque converter part. I left and dealt with the shudder knowing it's hurting my truck. I called another dealership in Akron just to see if there is any availability now. I was told that there was never a shortage on that part. If Laria's service can't do the work and doesn't have the expertise, don't lie to me and tell that there is a part shortage. Tell the truth. Refer it out to another dealership that can do the work. Never going back ever again. They don't tell the truth and are a shady operation. I was thinking about buying a new car there but not now. More
by jboyle71
Employees Worked With
Forgot his name, middle aged guy.
September 26, 2024
Took car in for 1st oil change and tire rotation. They checked alignment and said was good which I find hard to believe. It pulls to the right so much which I told them when I bought it in Feb (Mgr They checked alignment and said was good which I find hard to believe. It pulls to the right so much which I told them when I bought it in Feb (Mgr said it was bc the roads are sloped too much in rittman-didn't believe that but figured they probably just wanted to charge me foe alignment on 1st service visit. Guess I'll go to goodyear for that). Was also surprised when 2 days after my oil change my washer fluid low msg came up. What happened to topping off all fluid levels with your oil change. On a bright note, the ladies that came and got me after my car was done and at the checkout counter were very friendly (the guy who checked me in was not). More
by betdyer
Employees Worked With
Don't know
