Laramie Peak Motors - Service Center

Avoid Laramie Ford – Dishonest and Unprofessional Our experience with Laramie Ford was extremely disappointing. My daughter, a college student at the University of Wyoming, brought in her 2019 Ford Escap experience with Laramie Ford was extremely disappointing. My daughter, a college student at the University of Wyoming, brought in her 2019 Ford Escape for a starter replacement. From the start, communication was poor, the repair took significantly longer than promised, and the final bill was an excessive $1,140. However, the bigger issue came when the technician finally called to say the car was ready. He mentioned he had noticed a crack in the coolant tank and offered to replace it for an additional $400. My daughter declined and asked to see the damage. The tank was visibly broken, and the technician casually mentioned that “sometimes this happens when we remove the tank.” She left the dealership, but within two blocks, warning lights flashed and the car stopped. It turned out there was no coolant in the system. When we contacted the dealership and confronted them, they did replace the coolant tank free of charge—only after we demanded it. Despite this, I’ve repeatedly tried to speak with the service manager, Troy Baker, to discuss the situation further, but he has never returned my calls. Mistakes can happen, but attempting to charge a young college student for damage caused during a repair—and sending her off without replacing lost coolant—is both irresponsible and unethical. We strongly advise avoiding this dealership. More

Laramie Peak Motors Service department use to be good to work with until now. Taken my pickup in for two different issues and still can’t get them fixed. Biggest complaint, no call back no follow up. work with until now. Taken my pickup in for two different issues and still can’t get them fixed. Biggest complaint, no call back no follow up. More

Great service. Highly recommended. We purchased the vehicle from Chuck at Laramie Peak Motors. The experience was good and we have received great service since the purchase. We would h We purchased the vehicle from Chuck at Laramie Peak Motors. The experience was good and we have received great service since the purchase. We would highly recommended Chuck, his crew and all the folks at Laramie Peak Motors. More

Great service, great people As usual we were greeted like family as soon as we walked in the door. Heather immediately started our service paperwork and had the vehicle in the s As usual we were greeted like family as soon as we walked in the door. Heather immediately started our service paperwork and had the vehicle in the shop quickly. We were welcomed by several employees like they had known us for years. It's a pleasure to do business with nice friendly people. We recommend LPM to our friends and neighbors. More

75000 mile service They addressed this visit professionally and were very friendly and polite. Communications were good and clearly presented. They seemed to have a good They addressed this visit professionally and were very friendly and polite. Communications were good and clearly presented. They seemed to have a good teqm dynamic going. More

Maintenance Service My vehicle was serviced promptly and with a friendly smile. I received my 19 Ford Expedition back super clean and shining! Thank you to Heather and My vehicle was serviced promptly and with a friendly smile. I received my 19 Ford Expedition back super clean and shining! Thank you to Heather and crew! More

very friendy with fast service. serviced our truck and provided a friendly atmosphere. The service manager and the salesman, Mario, were very easy to talk to. Will always travel to serviced our truck and provided a friendly atmosphere. The service manager and the salesman, Mario, were very easy to talk to. Will always travel to Wheatland for my service needs. More

Service Cancelled appointment due to weather. Weather cleared, called and asked if we could bring in vehicle for oil change and they took us right in when we Cancelled appointment due to weather. Weather cleared, called and asked if we could bring in vehicle for oil change and they took us right in when we arrived. Excellent customer service. More

Oil Change and Tire Repair Ty Anderson's name was on my paperwork. He did a good job explaining what he did on my car. Noah Fernandez's name was on my paperwork for fixing my Ty Anderson's name was on my paperwork. He did a good job explaining what he did on my car. Noah Fernandez's name was on my paperwork for fixing my tire, and he did a good job. Al, not sure of the last name, was kind and explained to me the price and answered my questions. More

Great Service Experience I did not have an appointment but started having a problem with my vehicle, the took care of me anyway and gave me a loaner car until they could get t I did not have an appointment but started having a problem with my vehicle, the took care of me anyway and gave me a loaner car until they could get the parts and get the vehicle fixed. So nice of them to do that. More