Lansdale Chrysler Dodge Jeep Ram

Don't believe them, they'll say anything to make a sale First off, I never leave reviews on companies, ever. This is an exception because of how poor my experience was with this dealership and if I can help First off, I never leave reviews on companies, ever. This is an exception because of how poor my experience was with this dealership and if I can help anyone avoid the same experience, then it was worth it. I should have checked this site before I did business with them, another user "Engineer" had a very similar experience with the same salesperson I ended up having. The salesman would tell me one thing, then when I would ask for details, would tell me something completely different. For example, the car I was purchasing desperately needed cleaning / detailing, For a car they've had for over a month, you would assume someone would have cleaned it, right? I told him I wasn't comfortable with the price given all the scrapes, scratches, dirt, smudges, and pen marks in the interior. He said the car is being detailed now and he'll checked on the progress. He walked away and while he was gone, my wife noticed the keys were still on his desk. He came back and said "they got the pen marks out, no problem!". I said "really, how did they do that without the keys?" He laughed and said "they have another pair". At that point I got up and checked outside and sure enough, the car was still sitting in the parking spot we left it. I doubled checked and it hadn't moved, pen marks still there. I called him out on this and he said "they get these pen marks out all the time, it's not a problem" and he just moved on like this was no big deal. This type of thing happened over and over again from financing, to our trade in, to even being out of there by a certain time. I told him I had a hard stop at 3pm and he said "plenty of time, you'll be out of here by then" and when 3 came around he said "oh, you wanted to take the car home by 3? That wasn't going to happen". I had to make 2 trips to get this car, and I do not live close by any means. If this wasn't the only used vehicle in the config I wanted, I would have walked away and not looked back. Within the first week I had issues with the tires, one of them is dry rotted and another has a patch that is failing, we need to refill it every 4 days. I specifically asked the salesman about the tires and he said "they're good, plenty of life", which I found out is not true. At the time they were too shined up to see anything. I took them to my tire guy and he said they're due to be replaced, they're 4/32", give or take, which is the time to replace them and what is the minimum on the CPO checklist. I have called the parts manager about this and they said I have to talk to the sales manager, who has not answered or returned any of my calls. If the dealership wasn't over an hour away, I would show up in person. At this point, I don't even want to deal with this place, they'll probably just throw on some used tires they found on the road side and call it "fixed" anyway. I have many more examples of them misleading or flat out lying to my wife and I in the 2 days it took us to make a simple purchase from them. I'll update this review if I ever get a call back from them regarding my tires, which is the only thing they can address at this point, everything else cannot be addressed. More

Jim Collins is AMAZING!!!! Jim is amazing!! He was very knowledgeable about the Jeep brand, made this process very easy for me. After discussing what vehicle i wanted and the op Jim is amazing!! He was very knowledgeable about the Jeep brand, made this process very easy for me. After discussing what vehicle i wanted and the options I wanted, Jim went out of his way to find the exact vehicle I wanted. This was my first experience buying a vehicle without any help from my dad and I would absolutely recommend him to all my friends and family. When I'm ready for another vehicle I will come back and purchase another vehicle from Jim and this dealership. Thank you Jim!! More

JIM COLLINS= STRESS-FREE, and FUN!! Jim Collins was just out of this world! Very knowledgeable about all the vehicles and no hassle. He made buying a car fun and actually enjoyable. T Jim Collins was just out of this world! Very knowledgeable about all the vehicles and no hassle. He made buying a car fun and actually enjoyable. The whole process from start to finish was amazingly easy. I would recommend him to all my friends and family. EASIEST car buying experience ever. He eased my anxiety and made me feel like family!! THANKS JIM!!! More

Unequivocally, the best car buying experience ever. Jim Collins worked with me and delivered a custom order 2016 Jeep Wrangler. Truly exceptional service and professionalism from first conversation to Jim Collins worked with me and delivered a custom order 2016 Jeep Wrangler. Truly exceptional service and professionalism from first conversation to vehicle delivery. THANKS! More

No hassle, stress-free purchase I was referred to Jay at this dealership from a neighbor. Went in and told him exactly what I wanted, he didn't try to sell me something on his lot. I was referred to Jay at this dealership from a neighbor. Went in and told him exactly what I wanted, he didn't try to sell me something on his lot. No pressure, went through every option and help me build my Jeep. Trusted him that much that I let him pick the replacement tires and he even suggested the coloring scheme with painted rims and metallic gray finish. Came out perfect. At the last moment, he was able to get me financing as my financial situation was complicated. Would buy another from him and his dealership again. Very happy. Rob from Chestnut Hill More

Like others have said. Great Experience Jim made everything so easy with my factory order and really took care of me there. Also impressed with how smooth everything went. For the short peri Jim made everything so easy with my factory order and really took care of me there. Also impressed with how smooth everything went. For the short period I did work with Jeremy, he was great too. Straight forward and made the paper work nice and quick. Very friendly staff. More

Great experience I dealt with Jim Collins and thought throughout then entire process, Jim was upfront, honest and answered/responded to my questions in a timely manner I dealt with Jim Collins and thought throughout then entire process, Jim was upfront, honest and answered/responded to my questions in a timely manner. Buying a new car isn't always a good experience with all the haggling but Jim gave me realistic number right from the start. He didn't want to waste his time nor mine. I also thought they went above and beyond when I decided to buy the Durango at 5:30 on a Friday and the dealership closed at 6. Jim and Jeremy(finance) stayed and I drove home in my new Durango around 6:45. They didn't have to do that but it showed that they all about customer service. More

Great Experience I purchased a 2016 Jeep Compass from Lansdale Chrysler Dodge Jeep RAM exactly one week ago. I could not be any happier with my purchase and how the ex I purchased a 2016 Jeep Compass from Lansdale Chrysler Dodge Jeep RAM exactly one week ago. I could not be any happier with my purchase and how the experience turned out. Jimmy was awesome and was a great help. He was extremely knowledgeable about the vehicle, accommodating to what I was looking for, and friendly to deal with. Jimmy went above and beyond so I could drive off a happy customer. I have always had bad experiences in the past with different dealerships and car salesman. Not this time. I definitely will not hesitate to buy future cars from here! More