Langway Toyota of Newport

To begin with, misleading website. What they say and what they do are two different things. Don't be fooled by this dealership. What they say and what they do are two different things. Don't be fooled by this dealership. More

Jim Langway’s staff is the best group of Car and Truck sales people we have ever worked with. The service department is on another level. We bring all our fleet vehicles to Langway for service regardles sales people we have ever worked with. The service department is on another level. We bring all our fleet vehicles to Langway for service regardless of make or model. More

Unfailingly honest, respectful and competent while offering superb hospitality to service customers. I have never had an issue with them since they took over the local Toyota franchise, and I will kee offering superb hospitality to service customers. I have never had an issue with them since they took over the local Toyota franchise, and I will keep going back to them for service needs. More

Liars & cowards. Owner attacked me from behind when I refused to be bilked (civil law suit pending). Owner attacked me from behind when I refused to be bilked (civil law suit pending). More

Great service as usual. With no high pressure to buy additional services that were offered. 2nd Toyota purchased at Langway and I prefer to use this Toyota location for se With no high pressure to buy additional services that were offered. 2nd Toyota purchased at Langway and I prefer to use this Toyota location for service. Clean, modern, comfortable waiting room to get work done while you wait. More

Excellent experience from start to finish. Kudos to all personnel. Adam is a pleasure to do business with. Kudos to all personnel. Adam is a pleasure to do business with. More

I requested an oil change. The service was quick and very good.. Recommendations were made about future maintenance. The service was quick and very good.. Recommendations were made about future maintenance. More

Langway Toyota's service department is always reliable, knowledgeable and respectful of my time. Thanks! knowledgeable and respectful of my time. Thanks! More

LANGWAY TOYOTAS NEGLIGENCE ALMOST KILLED MY FAMILY and they took absolutely no accountability. I was already frustrated when my husband brought our 2021 Toyota Highlander (leased through Langway) into th they took absolutely no accountability. I was already frustrated when my husband brought our 2021 Toyota Highlander (leased through Langway) into the service department as we had to call in 4 times before we even got an appointment because they are evidently to busy to take service calls. I was going to let that go and move on. But now I can't let it go, the reason we brought the car in was a tire light and a maintenance light on the dash board. We had a 300 mile drive coming up for a family wedding and wanted to make sure everything was corrected and safe for our trip. They told my husband my tire just needed air and turned off the tire pressure light. We made it 1 exit on 95 that same evening before that same tire blew. We were stranded on 95 for over 3 hours with a 1 year old, 2 dogs, my husband and I. With tractor trailers racing by us at 80+ mph. I took the car to Sullivan tires in Newport this morning and they were appalled that Langway said the car was safe to drive as another tire also very obviously needed replacement in addition to the one that blew. Langways negligence could have cost us all our lives as well as other drivers on the highway. When I called to speak to the service manager he could have cared less. More

Jake, Adam and Kristopher were absolutely amazing! We arrived to the dealership about an hour before closing- but they did not once try to rush us or pressure us. They were SO nice, kind, patient and We arrived to the dealership about an hour before closing- but they did not once try to rush us or pressure us. They were SO nice, kind, patient and helpful throughout the entire process. What a breath of fresh air! I was so overwhelmed initially since it had been almost 15 years since I purchased my first brand new Toyota, but Jake was very knowledgeable about both cars we test drove which allowed me to compare all the options easily. Adam went through and wrote down all the options- financing, leasing etc for both cars. (After closing kind you!) Once I decided on the one for me, he really worked hard to give me the best financing, and again didn’t push or pressure me at all! Kristopher was another great resource throughout the process- and even answered my questions on his day off! I can not say enough good things about Langway! Clearly a great team of amazing people! I am so happy I purchased my Toyota from them! More