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Landmark Dodge Chrysler Jeep Ram

Morrow, GA

3.1
696 Reviews

6850 Mt Zion Blvd

Morrow, GA

30260

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Showing 696 reviews

March 13, 2021

My first experience with Landmark Dodge had me driving all the way back to the dealership to get parts that their employees didn't include in the initial order. When we realized the parts weren't included More

by MacJeep
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Parts Dept
Mar 16, 2021 -

Landmark Dodge Chrysler Jeep Ram responded

Hello, we have seen this review and are concerned with the experience you described. It is not our team’s standard quality of service and I would like to discuss what happened in greater depth if you are available. Please contact us to get in touch so we can work towards an understanding. Thank you. Sincerely, Tim Lambert - timlambert@landmarkdodge.com

March 09, 2021

They should vehicle on the website for a price, I called and they verify the car was on the way, I left work headed that way I got a call and they raise the price $4200. Bait and switch and a typical used c More

by Trelliott1962
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Lamin Ceesay, Michael Winfree, Michael Bernard
Mar 11, 2021 -

Landmark Dodge Chrysler Jeep Ram responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred in our sales department does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Tim Lambert - timlambert@landmarkdodge.com

March 02, 2021

My goal in writing this review is to provide the most accurate representation of my experience with the dealership to assist others in making a decision to do business or not with this dealership. On More

by Reshard Snellings
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michael Winfree
Mar 04, 2021 -

Landmark Dodge Chrysler Jeep Ram responded

Thank you for sharing your thoughts and feedback with us, Reshard. We strive to provide the gold standard of service for all of our customers. I’d very much like to learn more about your experience and work toward a solution with you. Please reach out to me directly at your earliest convenience. Sincerely, Tim Lambert - timlambert@landmarkdodge.com

February 15, 2021

Don't buy or service your car at landmark. I have a truck that is 3 years old change the oil on time and now my oil gaskets is leaking. I thought it was my transmission took the truck to get it service and t More

by dannyw8243
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Darien service manager not good., Michael Winfree, Michael Bernard
Feb 17, 2021 -

Landmark Dodge Chrysler Jeep Ram responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you. Sincerely, Darin Moser - darinmoser@landmarkdcj.com

December 02, 2020

Negative is more like it. I had a 2018 car in for Negative is more like it. I had a 2018 car in for service multiple times under warranty that they don’t like to honor. On 3rd visit high pressure sal More

by Jp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service, sales, manager
Dec 04, 2020 -

Landmark Dodge Chrysler Jeep Ram responded

Mr. JP, I am sorry that you feel bad about your purchase. You came in to the new car showroom. You test drove a car. You agreed to the numbers and signed all the paperwork. You asked for extra time to make a phone call to go over the numbers with someone else. We said ok and let you take all the time you needed. You signed all the paperwork and agreed to the deal. I'm sorry you felt "pressured". When you came back the next day to try to back out of the deal you agreed to, Landmark did not have to do anything. Instead, we like to help our customers the best way we can. We lowered your term down to 60 months, we helped you secure an extremely low rate, and even got you a lower price on the vehicle. You are correct, we do not have a return policy but Landmark is here to help our customers in the best way we can. Landmark as well as customers have to be responsible for their own actions. Eric Grenier Sales Manager Landmark DRCJ 678-251-2282 http://www.landmarkdodge.com/

Dec 06, 2020 -

Jp responded

Like I said multiple times to the salesman and finance guy, I didn’t want to sell my car. Big deal I test drove it, so what. I didn’t care what you think. You guys still misrepresented the loan with your creative 84 month term. You just want to do everything you could to get my 2018 Loaded RT because they are super hot. As you now have it listed for 28k. Like I had said I knew my car was worth 27/29k as-is. I will NEVER step foot in your sales building again.

November 29, 2020

Don’t buy a car from a dealership that doesn’t have a return policy. Pressure sales tactics and creative financing with 7 year (84 month) loans to make lower payments. Brought car in 3 times for servi More

by Jp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Finance manager
Dec 01, 2020 -

Landmark Dodge Chrysler Jeep Ram responded

We appreciate you taking the time to share your experience with our dealership. We would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, Tim Lambert - timlambert@landmarkdodge.com

Dec 01, 2020 -

Jp responded

I’m not really in the mood to talk to anyone at that dealership unless you took this New 2020 car back and gave me my 2018 Rt old car back. I told multiple people that I didn’t want to sell my car. Then your guys did xxxxxxxx 84 month financing to make payments lower. No I’m not happy at all that you don’t have any kind of return policy. You know who I am you could call me. J

September 18, 2020

Landmark is a place where you have to watch your back. If your not paying attention you will get robbed blind. I made a decision to drive 56 miles to another dealer right before I was going to purchase a 3rd More

by 2020 Gladiator Mojave Owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andre
Sep 22, 2020 -

Landmark Dodge Chrysler Jeep Ram responded

I appreciate the opportunity to learn about your experience at our dealership. Your business is valuable to us, and we want to hear more about this situation. Please contact me so that we can work towards a resolution together. Thank you for your patience and understanding. Sincerely, Tim Lambert - timlambert@landmarkdodge.com

March 31, 2020

I have a pretty cool experience I brought a charger in February DeAngelo help me real laid back cool guy .. I would recommend them and ask for DeAngelo More

by gregory61082
Recommend Dealer
Yes
Employees Worked With
DeAngelo
Apr 14, 2020 -

Landmark Dodge Chrysler Jeep Ram responded

We cannot thank you enough for your wonderful review of Landmark Dodge Chrysler Jeep RAM and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Tim Lambert - timlambert@landmarkdodge.com

February 26, 2020

I would like to give this dealership less than a one but that is unavailable. I purchased a Jeep Wrangler Sahara 4 door last Friday for my wife. Saturday while driving I. Statesboro it broke completely down More

by WDunham
Recommend Dealer
No
Employees Worked With
Greg Pokinghorn, Tim Lambert
Mar 03, 2020 -

Landmark Dodge Chrysler Jeep Ram responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Tim Lambert - timlambert@landmarkdodge.com

February 07, 2020

I wish I could give no stars.. this place is the WORST. My fiancé and I decided to stop by around 12:30 and walk around while we killed time waiting for an appointment I had at 2pm. A salesman ended up cal More

by Jordanperkins
Recommend Dealer
No
Employees Worked With
Lamin Ceesay
Feb 10, 2020 -

Landmark Dodge Chrysler Jeep Ram responded

I appreciate the opportunity to hear more about your recent visit to our dealership. Our customers are our top priority, and we strive for satisfaction. If you are feeling as if your vehicle’s needs were not met, then it is apparent we fell short of our customer service goal. Please contact me at your earliest convenience as I would like to further discuss your visit. I look forward to the opportunity to speak with you. Sincerely, Tim Lambert - timlambert@landmarkdodge.com / 678-251-2333

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