Landmark Chrysler Jeep

Worst service department in Illinois, they had my car for 24 days, I finally got it back and a day later warning lights came on, I brought it back in and they said to just drive it for a few days and it woul 24 days, I finally got it back and a day later warning lights came on, I brought it back in and they said to just drive it for a few days and it would resolve itself. Horrible customer service. I wouldn’t trust them with my kids tricycle. Don’t go there ever. More

Worst Dealership! I have seen some bad ones but they take the cake. Brought my son a Jeep two years ago at 120,000 miles and was told it went through their 100-point i I have seen some bad ones but they take the cake. Brought my son a Jeep two years ago at 120,000 miles and was told it went through their 100-point inspection and it was top-notch. Was then strong-armed into an extended warranty. This year in February I was told it needed a new transmission that was 1800 out of my pocket after the warranty. It hasn't driven right since. The last time we took it in, it was an adjustment and then they stated it needed new brakes which was 800 bucks. Took it in 2 weeks still not driving right and they charged us 200 to run a test and found no issues. Then it did again over the weekend so we took it back. Now this time they found two bad sensors and need a tune-up that will cost 1056. More

The worst experience I hav ever had with a car dealer. Let's go through the list: 1. Bought used car with understanding that it would be detailed and paint issues would be addressed. 2. Went to pick up Let's go through the list: 1. Bought used car with understanding that it would be detailed and paint issues would be addressed. 2. Went to pick up car when assured that the work had been done. Dealership used one of those paint pens you get at a car part store to paint in a large area of paint that was missing. Looked like someone had squirted whiteout on the area. Other dings not addressed. Car, despite my being assured it had been detailed, was still filthy. Dirt on floor mats. Goo in cupholders. Seats were grimy. 3. Salesperson asked who sold the car to us, then proceeded to talk about how "xxxxx stupid that salesman was," and that the salesman who sold the car didn't know anything. Also, agreed that the paint "touch-up" looked like :"sh--" (his words). 4. Same salesman walking around in showroom cussing loudly on his phone. 5. Sales showroom had a jumble of furniture taking up a good chunk of the floor. Seems that someone was having an estate sale, so they just piled the furniture with price tags on sticky notes in the showroom next to a $107K Jeep Grand Wagoneer. 6. Assured care would be steam cleaned and paint addressed. Paint issues were partially addressed. Pointed out that the Took delivery to find out that the seats had not been steam cleaned. Detailer said the water coming out of the seats when he worked on it was black. 7. Called multiple times to find out why I did not get a title. No calls back. The purchase was in November, yet did not get title until end of January. The entire experience was horrible, and I would never recommend this dealership to anyone. The dealership could not even be bothered to change an air filter (which was filled with dirt) or change the oil. I've bought at least 4 cars over the years from Landmark, mostly from the Ford side of the business which seems to operate professionally. This portion of the business failed to meet minimum standards for service/satisfaction. Does Chrysler approve of having flea markets in their showrooms? More

I had my vehicle towed in for repairs and services. After 3 days the vehicle was completed for over $1800 dollars. We picked up the car and drove it for a day. On the second day, the vehicle wouldn't s After 3 days the vehicle was completed for over $1800 dollars. We picked up the car and drove it for a day. On the second day, the vehicle wouldn't start. Although we paid for a 48 mile tow, a 26 point check, oil change, tune up, radiator flush, brake flush, a sensor, tire rotation, no one thought to check the battery power. Now I need to purchase and install a new battery which could have been done while it was in the shop! More

Chad is hands down the best when it comes to sales and service. Genuine guy who will always take care of you. Went above and beyond each time I’ve contacted him pre and post sale. service. Genuine guy who will always take care of you. Went above and beyond each time I’ve contacted him pre and post sale. More

I purchased a 2017 Jeep Compass in August of 2019, I have did nothing but repair the jeep in December my radiator was leaking and I had to replace that of December 2022. A few weeks ago my thermostat light c did nothing but repair the jeep in December my radiator was leaking and I had to replace that of December 2022. A few weeks ago my thermostat light came on and it started over heating took it to Firestone, and they said that there is a defect with the Jeep Series also the start stop causes you starter to go out. It the engine this is the second jeep that they where suppose to fix my engine in my 2011 Jeep Liberty and they half-xxx fixed it and it broke down right after I payed off run from Landmark Chrysler buyer be ware. More

I really wanted to say something nice about this dealership as this is the 2nd vehicle I have purchased from them but sadly I will have to be honest in my review. The vehicle I purchased from them i dealership as this is the 2nd vehicle I have purchased from them but sadly I will have to be honest in my review. The vehicle I purchased from them is ok. What I do not like is the fact I thought I was getting a warranty thrown in for free and I get home and find out i am paying for it......2700 bucks. So finding this out i canceled . I was going to use this money to purchase a better and much cheaper one from FORD but they are sending all the money back to the lender so i have to borrow more money to get one. Another aspect is that I was told they would be running a soft check at first when I get dings on my credit monitering while i was waiting in the lobby. When I asked they said well we did get you a deal right? as of today I have counted over 20 - 30 hits on my credit report which are STILL there, they told me i would not have that many and they would go away in a month... NOT TRUE. I do not plan on purchasing another vehicle from these guys and will let all the people I know what I went through here. More

No pressure and did not play a guessing game when getting to the bottom line. to the bottom line. More

The General Manager and Manager of the Used Cars were very rude and demeaning. It took three weeks to get a return phone call after leaving a message once a week. very rude and demeaning. It took three weeks to get a return phone call after leaving a message once a week. More

Buyer Beware! !! Horrible experience with the truck I purchased only four months ago. This truck has been in for service 7 times for the exact same issue(s) with no !! Horrible experience with the truck I purchased only four months ago. This truck has been in for service 7 times for the exact same issue(s) with no resolution in sight. The issues range from but not limited to: rough idle, engine misfire, oil leaking from right valve cover, steering wheel tilt not working, engine losing power going uphill, turbo not providing boost, burning excessive gas at a clip of 9.5 miles to the gallon. When this vehicle is designed to get 16 miles per gallon in the city and 22 on the highway. When I purchased the vehicle the oil hadn’t been changed prior to this truck being deemed ready for purchased. This was evident when the oil was checked and the oil appear black on the dipstick and on the towel used to check it. Not to mention this truck was also deemed ready for sale without any sticker being placed in the upper right corner of the windshield to show that the oil had been changed when this truck accepted as a trade-in. This shows that no certifiable point inspection could’ve ever been performed on this truck prior to me purchasing it. With so many things going wrong with the vehicle so soon after being driven off the lot. Which clearly exemplifies flaws, negligence, and/or (at the very least) very substandard work by the entire service department. When I took this vehicle to Landmark Jeep Chysler to have the valve cover gasket replaced someone reset the oil life indicator from 58% to 100% and hadn’t changed the oil or oil filter at all. I had to bring the truck back again where it was officially changed. If I didn’t catch that questionable behavior at best my truck would’ve been driven without the protection and lubrication provided by freshly changed oil. At the time in which I’m composing this review, I’m still paying for a truck that has been in for service at Landmark 7 times that is still losing power uphill, burning gas at a clip of 9.5 miles a gallon, and is riding as if I’m pulling a load. I’m told not one automotive mechanic between the three Landmark dealerships located in the Springfield area and Decatur area are qualified to diagnose and repair my Ford pickup truck. At the rate in which this is going my truck will need to be taken apart, look at, and driven a dozen more times in order for it (truck) to be properly diagnosed. I’m bringing it in to Landmark Jeep, Chysler going on trip number 8 this upcoming week. I’ll keep everyone posted if things changes for the better. This truck was purchased 2/28/2022 from Landmark east by way of Landmark Jeep/Chysler/Fiat. It’s a 2013 Ford F-150 Platinum More