Landmark Atlanta Chrysler Dodge Jeep RAM

Awful experience - similar to other reviews here (which I should have read), I bought a truck from this dealership and have had it for 7.5 months, almost 2 of which have been in service. Not only have I had should have read), I bought a truck from this dealership and have had it for 7.5 months, almost 2 of which have been in service. Not only have I had repeated issues with my car, the lack of clarity in service and clear bull-rush sales tactics to try and get customers to buy cars is insurmountable. For example, I noticed something was off on the truck on the lot when test driving, told the salesman I needed that fix in writing to ensure it was addressed. He assured me it would be fixed in 48-72 hours. They had my car for 7 weeks…and only after repeated calls daily did they finally provide any details. Now fast forward 7 months later on a truck with less than 35k miles on it - the engine won’t start so I get it towed in. They tell me everything is covered under warranty, then proceed to hold the car for days, provide little to no updates without me calling repeatedly. I was then asked to approve a diagnostics charge of $190 to determine whether there was something else causing the car to fail when starting. Ok. Then, I get told the following day there is no diagnostics and I am getting asked again to approve another $190 diagnostic, doubling what they’re charging me with zero result and when asking to speak to a manager (nearly 5 times), one never called back. I ended up just picking up my truck without getting it fixed due to frustration. Horrible experience. More

They had my vehicle in service for a month (Dropped off Dec 20). I've been calling, emailing and texting for updates. I was told they never reached out and gave an estimate because I had warranty coverage. Dec 20). I've been calling, emailing and texting for updates. I was told they never reached out and gave an estimate because I had warranty coverage. I asked if they called the warranty people at any point and they said no. I think reasonable to ask you to call and update people. At no point was I given a $700 estimate until yesterday. I've spent nearly $1,000 in rentals over the past month. I could have just paid the 700.00. The manager then says they would never ask a customer to pay for a warranty covered part. I asked what are my options because I need my car and it's been a month. He replies: Pay for the repair or come pick it up as is. They kept my vehicle the whole time, did not work on it or order parts or even provide me an estimate or repair cost. All to just say just come get it, never an apology, never they'll reach out and try to fix it. Needless to say I went and got it next day. If you don't want to work on something just say it. Don't waste peoples time and money. More

From the salesman, Taylor, to every step of the process it was very efficient and friendly. Will purchase again from them. it was very efficient and friendly. Will purchase again from them. More

From top to bottom everyone was great! Really worked as a team to make it a good experience for us. Really worked as a team to make it a good experience for us. More

Me, my husband and my baby went the last day of the year and never felt rushed, always asking good questions to ensure we got the right car. I mentioned I went with my baby because everyone was ok with him and never felt rushed, always asking good questions to ensure we got the right car. I mentioned I went with my baby because everyone was ok with him around, buying a car is not an easy decision and having to go with the baby can be scary but everyone has very attentive and never made us feel weird cause we were with the baby, we spend most of the day there and went home with a brand new car . Egor was very helpful, the entire team was wonderful, Sam the manager everyone ! More

Very good experience with the purchase of a new vehicle. My sales consultant Francisco walked me through the process and did follow up. My sales consultant Francisco walked me through the process and did follow up. More

My purchase experience a Landmark Atlanta was congenial, smooth and seamless. The request I made for a full disclosure of the out the door purchase price including any and all dealer fees was honored. Our smooth and seamless. The request I made for a full disclosure of the out the door purchase price including any and all dealer fees was honored. Our salesman Reggie Robinson gave us exceptional service and guided us through the entire sales process and was very helpful and knowledgeable in his instruction of the features and workings of the car. I highly recommend this dealership and our salesman Reggie Robinson. More

Good service great salesman Brandon Bobo, very professional and informative. Provided a level of service that's missing in most businesses these days. professional and informative. Provided a level of service that's missing in most businesses these days. More

Josh Shaw was very nice and helpful and made the process as quick and easy as possible. as quick and easy as possible. More

the general sales manager is not customer helpful and should be replaced as soon as possible. should be replaced as soon as possible. More