Landers Toyota NWA - Service Center

Service on time and friendly. Periodic maintenance and oil change inspection of tires and fluids consultation with employee along with car wash while waiting in waiting area and wa Periodic maintenance and oil change inspection of tires and fluids consultation with employee along with car wash while waiting in waiting area and wait not too long and signed form. More

quick service I had a family emergency and needed to have my oil changed before a long trip. I had one scheduled the next day but had to leave sooner than the time I had a family emergency and needed to have my oil changed before a long trip. I had one scheduled the next day but had to leave sooner than the time scheduled. They got me in and out quickly. More

Evaluation Timothy Doran, a service representative that my wife and I have had the pleasure of dealing with before, gave superb information, analysis, and recomm Timothy Doran, a service representative that my wife and I have had the pleasure of dealing with before, gave superb information, analysis, and recommendations for a vehicle we acquired. He supplied answers to all of our questions. Service was supreme as always, We will continue to deal with this dealership in the future because we are confident in the results that we always get with the service department and all others. More

Great place to go!! Always friendly,courteous,and take care of your vehicle. What more could you ask for from a dealer who actually cares about their customers. Just a Always friendly,courteous,and take care of your vehicle. What more could you ask for from a dealer who actually cares about their customers. Just a great bunch of people there in my opinion More

Friendly staff, accurate explanation of service. I recently brought my vehicle in for 30,000 maintenance. George Ramierz took the time to explain in detail, was very friendly & treated me very respec I recently brought my vehicle in for 30,000 maintenance. George Ramierz took the time to explain in detail, was very friendly & treated me very respectfully. This is the second vehicle I purchased from this location. I am very pleased with the customer service. More

Good, But Not Excellent This may sound petty, but when I began buying cars fro m Toyota of NWA, the waiting room experience was excellent (Pop, coffee, rolls, etc...). Now, This may sound petty, but when I began buying cars fro m Toyota of NWA, the waiting room experience was excellent (Pop, coffee, rolls, etc...). Now, it is just like any other dealer in the area. I go nowhere else, so I don't know. Besides Toyota and the great service department, the waiting room experience really sold me. As they keep getting more basic, I guess all we will be offered is a water fountain and a can to pee in. Dale Jirousek More

Excellent and Friendly Service I found the service department to be friendly and efficient on my most recent visit. They explained the service being done and finished the work in a I found the service department to be friendly and efficient on my most recent visit. They explained the service being done and finished the work in a timely manner. Thank you to service tech Tim Doran. More

Prius 30,000 mile service Had appointment for 30,000 mile service on 2013 Prius. Brandon Whitehouse reviewed the options for service without any pressure for either option. I Had appointment for 30,000 mile service on 2013 Prius. Brandon Whitehouse reviewed the options for service without any pressure for either option. I was given an estimate of time required for the service and service was completed within the estimate. More

Oil change We were able to get our oil changed without any problems. We just walked in and got it done. Johnny Gutierrez helped us a lot. We were able to get our oil changed without any problems. We just walked in and got it done. Johnny Gutierrez helped us a lot. More

Long Wait, No Communication, & a Rude Service Desk Employee I waited for 2 hours without being told when my car would be done, I wasn't checked on or updated on my car's status. When I started to worry about be I waited for 2 hours without being told when my car would be done, I wasn't checked on or updated on my car's status. When I started to worry about being late to pick my child up from daycare, I got up to ask a service desk employee how much longer my wait would be only to be told that the service being performed on my car takes an hour and the technician working on it had had to finish up another job before he was able to get to mine. This gave me no idea how much longer I'd be waiting and I honestly thought he was saying that the technician had just started on my car and would be another hour!!! When I asked what was taking so long (with a confused and irritated tone, of course), the service desk person leaned toward me aggressively and rudely repeated the same thing about the service and the technician!!!! I was horribly embarrassed, shocked, and on the verge of tears. Fortunately, I was lucky another employee came along, intervened, and answered my questions kindly and professionally. Apparently, my car was about to be finished and I left less than 10 minutes later. I'll be pursuing this matter further with the general manager. More