Landers McLarty Toyota - Service Center

Great Service Thanks so much to all of the Landers Mclarty team. Everyone was great from start to finish. I will come back in the future. Thanks again Thanks so much to all of the Landers Mclarty team. Everyone was great from start to finish. I will come back in the future. Thanks again More

Good honest people work here Have you ever sit a service center, you look around everyone seems to be anxious and stressed out, well not here. Everyone you meet in the waiting ro Have you ever sit a service center, you look around everyone seems to be anxious and stressed out, well not here. Everyone you meet in the waiting room is friendly nice. The service center staff makes you feel special. Go by and say hello to "Doc", (salesman) and Max (Service) while you are there. More

Great Experience I brought my Scion in for service. Everyone is very helpful. They contacted me first and discussed before performing additional work that was needed I brought my Scion in for service. Everyone is very helpful. They contacted me first and discussed before performing additional work that was needed. The work was done well and was ready on time. I have bought two vehicles at this dealership and they have always been great to work with. More

Outstanding Great service Great People Friendly and made me feel very welcome. Your staff is a great asset to your company. Will be back again Thank You Great service Great People Friendly and made me feel very welcome. Your staff is a great asset to your company. Will be back again Thank You More

Quick as a wink! I needed to have my vehicle serviced before an impending trip, so I called to get an appointment and was told to come on down. I was able to get my v I needed to have my vehicle serviced before an impending trip, so I called to get an appointment and was told to come on down. I was able to get my vehicle serviced and the recall item worked in a very short time! They were very helpful - and very personable. More

Excellent Thanks for what you did. I haven't had any issues with this service center seens been doing business with them in 2009 . They do good work. Thanks for what you did. I haven't had any issues with this service center seens been doing business with them in 2009 . They do good work. More

SLOW Service Ok. This review is for the service department. 1. Was here a couple months ago with my wife's car for a simple oil service and tire rotation. Had an Ok. This review is for the service department. 1. Was here a couple months ago with my wife's car for a simple oil service and tire rotation. Had an appointment several days in advance for service. Arrived on time for my appointment. Waited 2.5 hours. No reason given. 2. Here today for service on my car. Same type service, oil change and tire rotation. Made appointment several days in advance. Arrived on time for appointment. Have been here two hours. Complained to the service manager. Her response was; " well we had one come in this morning that has taken one tech out of rotation for entire day, and with walk ins, we have fallen behind schedule." Why would you continue to take walk ins if you know you are going to be behind schedule all day? This place has no regards for its customers time. If you have to have service done here make arrangements to just drop it and leave it. If you are going to have to wait, I would advise driving to another location. More

Exxcellent service, friendly staff! The staff and crew at the service center, along with the whole dealership provided excellent customer service in all aspects. The waiting room offers The staff and crew at the service center, along with the whole dealership provided excellent customer service in all aspects. The waiting room offers free WI-FI, refreshments, and a big screen tv to make your wait more pleasant. I highly recommend the service department and dealership for all your automotive and truck needs. More

Just a few issues of concern When the tech informed me that I really needed new tires (and he showed me their wear status), I mentioned that I would be purchasing new tires at Sam When the tech informed me that I really needed new tires (and he showed me their wear status), I mentioned that I would be purchasing new tires at Sam's Club within the coming week. This service e appt. was for an oil/filter change and tire rotation. If the tech were truly interested in my service satisfaction, he could've easily suggested that I forego the expense of having my tires rotated. (It didn't occur to me or I would've mentioned it myself.) Next (as I was driving home), I found two black, greasy fingerprints on my headliner and visor. I know they weren't there before the service appt. Lastly, I keep a large bath towel over my floor mats, in an effort to preserve them from serious dirt, grease, etc. Normally, the techs would place paper mats in the floor before servicing. Since I have a towel in place, they don't use the paper mats. While I don't have a problem with that, I do have an issue with the towel(s) being bunched up, revealing my carpeted floor mats. This negates the purpose of having a towel in place. This is the first time I've written a negative review. Normally, I am extremely happy with my service. But, after 4 years or so of using Landers McLarty as my sole service provider, I feel they could be getting lax in customer service satisfaction and attention to detail. Note: I don't have my invoice handy, so I don't know which tech did the work. (I had to indicate a name to complete this survey, so I chose from memory. But, it may not be the correct person.) More

Rust on back driver door hinge No real solution was given to remove the rust. I was told to just watch it to see if the rust continued to appear. Not happy with answer of the rust p No real solution was given to remove the rust. I was told to just watch it to see if the rust continued to appear. Not happy with answer of the rust problem. More