Landers McLarty Nissan of Huntsville - Service Center

Poor Standard Maintenance Management Capability (Oil Change) Landers McLarty maintenance department is the worst I have ever experienced. The 2018 Nissan I purchased there was scheduled today for an oil change, Landers McLarty maintenance department is the worst I have ever experienced. The 2018 Nissan I purchased there was scheduled today for an oil change, appointment 0830...completed at 1200. When a standard preventative service is scheduled in advance and it takes approximately 3-1/2 hours to complete, several issues come to mind. Is it the maintenance facility e.g. lifts, proper tools etc.., Scheduling e.g. Time of Task error between appointments causing clerks to over book. Management capability to identify the problem, Management complacency e.g. believing that the free scheduled maintenance package provided when purchased will make the customer return regardless of performance. At some point the reasons and justification provided by the employees as to why its taking so long begins reflect directly on the integrity of the personnel/organization that are employed by Landers McLarty. Is what I am being told true? Regardless of the root cause of their issues, I do not recommend this service/maintenance department. Due to the nature of the Service & Sales departments relationship I would not buy a car from them again either. I might trade off this Nissan tonight, its to easy. More

Alignment Had to Came I to get alignment 3 times. Second time I drove off lot and could tell the alignment was off.they had my car most of the day from 7 to 3. Had to Came I to get alignment 3 times. Second time I drove off lot and could tell the alignment was off.they had my car most of the day from 7 to 3. I called back and was Scheduled to come back saterday and had to Wait 2 and a 1/2 hours to get my car back. That's 3 times just to get alignment right. Makes me wonder what I payed for. When they had my car my vent visor on driver side was broken and I was told that they would fix it but when I came back in I was told that they could not do it but if I bought everything and put it on they would Reimburse me. If they can't do an alignment how am I to trust that I would get Reimbursed. Plus what about the time I wasted taking my car in 3 times. You pay for something that takes 3 time to get it right. More

Good job Guys My Nissan was in service was getting routine maintenance. I decided to walk the lot and that is where I met Barry. I was not thrilled with my maxima b My Nissan was in service was getting routine maintenance. I decided to walk the lot and that is where I met Barry. I was not thrilled with my maxima because of the "SR" suspension . He showed me a 2017 Nissan Maxima SL with the colors I loved. It was freezing outside but talked me into "running some numbers" without being pushy. One big thing I liked about Barry was his knowledge of cars. About an hour later I was driving away in a car that is better for me. Thanks' Barry! More

Among all the other issues service department the worse Don't bother getting an appointment because the drive ups with no appointment still goes ahead of you. Also was told that they would remove an accesso Don't bother getting an appointment because the drive ups with no appointment still goes ahead of you. Also was told that they would remove an accessory from my truck under warranty but the changed their mind because they had a guy quit that did that type work. Bad customer service. Also had the manager tell me if I bought a Titan from the dealership they would set me up with a free service program for first 2 yearsand that also was a lie. Do your self a favor so elsewhere. More

Awful Service Experience I came in to get my car mileage reader looked at as I was told by Service to do upon calling because I put gas in my car and the mileage did not go up I came in to get my car mileage reader looked at as I was told by Service to do upon calling because I put gas in my car and the mileage did not go up. I arrived at 8 am, 10:30 comes around, 3 other customers that came in after me get their cars before me as I’m still sitting and waiting. Finally I get up to inquire on what’s going on with my car. The gentleman in service that checked me in looked very confused and unaware of what was going on really. Then, Mr. Ward comes over to assist the gentleman in explaining to me what is going on with my car. Mr. Ward proceeds to explain that my mileage reading is an “estimate” based upon my habits of driving the vehicle. I tell him ( as he proceeds to walk away from me back to his station) that I have never once heard of this. He explains with the new systems that that is how they work. I tell him regardless of it being an estimate or whatever he wants to refer to it as, if gas is put in the car, that the mileage should increase. Mr. Ward begins rolling his eyes while I’m talking and proceeds to tell me that he does not get paid to stand and talk with me for 30 minutes. Nissan does not pay him to do that and he has other customers waiting. Talk about unprofessional! Apparently if it’s not making Mr.Ward any money he doesn’t care to hear about it or help. I reported this incident to management and was assured they would take care of the situation. Hopefully no other customer will ever have to go through or be treated in the manner in which I was. More

BRANDON IN SERVICE Brandon Garcia in the service department has been our service consultant for a few years now on a couple different cars. He is always helpful, and ex Brandon Garcia in the service department has been our service consultant for a few years now on a couple different cars. He is always helpful, and explains everything to me so I understand what is needed. He is very honest and gets our service needs done in a reasonable amount of time. More