Landers McLarty Dodge Chrysler Jeep Ram - Service Center

Incompetent service My vehicle spends more time at your dealership service department than it does in my care. My husband and I have had to bring my vehicle to you all co My vehicle spends more time at your dealership service department than it does in my care. My husband and I have had to bring my vehicle to you all constantly in the past few months for the exact same problem. First you told us it was the battery which was practically new being only four months old but we listened to your people and purchased a over priced battery from you. We brought the vehicle home after it sat for a couple days it was dead again! We then returned it to your service department once again where we were told it was the battery again until my husband reminded we had just purchased a new battery from you the week before! Your people then proceeded to tell us it was the alternator which I told them it wasn’t and they went on to say it was the dome switch to which my husband stated the alternator must have miraculously fixed itself. They told us the problem was fixed and we could pick our vehicle up and we did. Once again after sitting a couple of days it was dead Again!!! We returned to the dealership where they claimed it was once again the alternator which they claimed to put a new one in and was positive it wouldn’t quit again because that was the problem. We brought the vehicle home and once again after sitting a few days it was DEAD again! We returned it to them and it’s been in their possession one week and three days. I’ve been having to call and ask for updates which the manager Mike told me the day it was being picked up that he would oversee and keep me updated on what was going on. He told me it’s the alternator again which they just replaced it two weeks ago! We’ve really been trying to be patient and understanding but it’s very inconvenient to go without your vehicle for such a long lengthen time, they never offered us a loaner vehicle or anything to help with being without transportation for so long. After this experience I don’t think we will be purchasing anymore vehicles from these guys again because we can’t depend on proper service or their word because right at this moment I’m for Mike to call me back which was supposed be in ten minutes it’s been almost thirty minutes now More

Not too Happy The mechanics does not seem to know what they are doing sometimes you bring your car in to have one thing repaired and you leave something else is mes The mechanics does not seem to know what they are doing sometimes you bring your car in to have one thing repaired and you leave something else is messed up. More

Another great visit I sent my daughter down there to your dealership she had some issues with her vehicle and they treated fair got it right in right out and did not take I sent my daughter down there to your dealership she had some issues with her vehicle and they treated fair got it right in right out and did not take it advantage over and let me tell you it’s a great feeling to know More

#1 Service Provider In Huntsville, Al. Landers McLarty Jeep Service & Sales Dept will always be ranked #1 in my book. Matt Hutson and Team always make me smile when in the building. Landers McLarty Jeep Service & Sales Dept will always be ranked #1 in my book. Matt Hutson and Team always make me smile when in the building. More

totally awesome experience. Gr8t employees& ethics. My experience at service department was excellent. Derek Smith handle service promptly.I would recommend this dealership highly & often. Good attitude My experience at service department was excellent. Derek Smith handle service promptly.I would recommend this dealership highly & often. Good attitudes & work ethics. Friendly & kept me up to date on down time, and how things were progressing. More

Great friendly and quick service! I have been pleased both times that I have had service at this dealership. The service department seems well managed, efficient and friendly. I will r I have been pleased both times that I have had service at this dealership. The service department seems well managed, efficient and friendly. I will return. The ability to get maintenance o Saturdays is convenient. More

Customer support was excellent. Edward Anderson was willing to work with me to accomplish some difficult repairs within my existing budget. My jeep now purrs like a was excellent. Edward Anderson was willing to work with me to accomplish some difficult repairs within my existing budget. My jeep now purrs like a kitten. Thank you Edward to you and your team. More

7/70 plan covered service - Thanks Edward! After questioning why two repair items were charged to me instead of being covered by my 7/70 plan, Edward resolved the problem the next day. Repayme After questioning why two repair items were charged to me instead of being covered by my 7/70 plan, Edward resolved the problem the next day. Repayment made to me. Thanks Edward! More

A Rough Start But A Good Ending I brought my truck to the dealership to have the airbags replaced (recall notice) and to get an extra key (truck was bought used and only had one remo I brought my truck to the dealership to have the airbags replaced (recall notice) and to get an extra key (truck was bought used and only had one remote key). The dealership was good on the airbag replacement (scheduling after parts available and doing the job quickly). However, when I picked the truck up, the Vehicle Security System (VSS) light was on continuously. I asked the Service guy about it and he went and checked with the Tech who said it would go off eventually. I was anxious to leave so I accepted the answer. Well, it did not go off over time. I scheduled an appointment the following week to have them fix it. There was a bit of confusion at first when I showed up but after talking to Chris about the issue, he went and expedited the repair. Turns out the computer got hung up and they had to disconnect the battery and reset the computer. I recognize that life is not perfect and that what works 99% of the time does not work 1% of the time. I think my truck fit into the 1% category with it's symptoms. The dealership did a good job of responding to the glitch and fixing my truck. I am pleased with the service and with Chris as my Service Advisor. I would have given them 4.5 stars because there was a mistake initially but given their recovery action and the choice of 4 or 5 stars, I think 5 stars is appropriate. More