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Landers McLarty Dodge Chrysler Jeep Ram - Service Center
Huntsville, AL
151 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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151 Reviews of Landers McLarty Dodge Chrysler Jeep Ram - Service Center
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August 26, 2018
personalized service at its best!!! l have bought many cars from this dealership and taken them here for service.The reason is simple--there is not a better dealership around for hundred l have bought many cars from this dealership and taken them here for service.The reason is simple--there is not a better dealership around for hundreds of miles and I don't know if there is one in this country.From the moment you walk in the door you feel like family and are treated that way.They care that you are a satisfied customer and they want to earn your business. Frank Williams has a TOUCHDOWN with this staff. Willie White in sales, Derrick Smith in service with Matt Hutson at the helm . These guys can't be beat, More
by Andrew Yarbrough
Employees Worked With
Other Employees :
Matt Hutson, Derek Smith
August 17, 2018
Outstanding Service Advisors The BEST service advisors I have dealt with. KUDOS to Derek for making my visits Great!!!! I will always go to the Huntsville dealership for future se The BEST service advisors I have dealt with. KUDOS to Derek for making my visits Great!!!! I will always go to the Huntsville dealership for future services. More
by Peter
Employees Worked With
Derek Smith, Marc White
August 08, 2018
Professional, courteous, effective, great experience Everyone there was responsive, knowledgeable, professional, friendly, courteous; the whole culture of the service department made being there a pleas Everyone there was responsive, knowledgeable, professional, friendly, courteous; the whole culture of the service department made being there a pleasant experience. I'll go back, whether for a service need or a new vehicle. More
by JMcCrady
Employees Worked With
Other Employees :
Telephone voices that I don't have names for., Alexa Aspinall
August 08, 2018
Awesome Service from Landers McClarty Dodge Chrysler Jeep I own a 2011 Jeep Wrangler Unlimited which was purchased from Landers McClarty dealership. The service after the sale is fantastic! My service advis I own a 2011 Jeep Wrangler Unlimited which was purchased from Landers McClarty dealership. The service after the sale is fantastic! My service adviser Derrick is responsive and communicates well in regards to what services are due and explains what services have been performed. More
by bamajeepney
June 26, 2018
good experince i gave the because the service i recieved was really good and the service representemative got to me a timely manner and he knew my name from memory o i gave the because the service i recieved was really good and the service representemative got to me a timely manner and he knew my name from memory of my face and that really means a lot to me. More
by 9311Dogg2
Employees Worked With
Derek Smith
June 14, 2018
Waiting too long just be helped and pick up your car. The service department needs to be more attentive and make the customer feel welcome. Nothing is worse than being ignored when you walk into the serv The service department needs to be more attentive and make the customer feel welcome. Nothing is worse than being ignored when you walk into the service department. The overall waiting time was too long. More
by carperson
Employees Worked With
N/A
May 20, 2018
Trade in 2017 to a 2018 Had a fantastic experience. Went to get my 2017 jeep serviced and left with the 2018 only took about an hour and a half salesman was great very effic Had a fantastic experience. Went to get my 2017 jeep serviced and left with the 2018 only took about an hour and a half salesman was great very efficient And courteous More
by Rothjeep
Employees Worked With
Elijah Bridges
April 11, 2018
Service This has been one of my worst experiences with any service department ever. I guess they won't allow a zero. I purchased a 2016 Grand Cherokee a yea This has been one of my worst experiences with any service department ever. I guess they won't allow a zero. I purchased a 2016 Grand Cherokee a year ago from Landers McCarty and there was a problem with the capless gas tank that required them to repair the hose to the tank. I had a check engine light come on a couple months ago and went it and was told it was a emission sensor that resulted from the earlier repair. They reset it and said if it comes back on return and they will repair it. I already hate going there because they take forever, never return calls and act as if you are interrupting them every time you get to speak with someone, but today was my last visit ever. I returned to get the sensor replaced and was told I would have to pay for it. Yes I will get it replaced but not at your spot. Stay away from them if at all possible and never will I purchase a vehicle thru Landers. Out More
by Charles R.
Employees Worked With
Jeremy James, Robert Dosey
March 30, 2018
You need an engine I was not satisfied with the service. They told me one thing was wrong with the car and just guessed at how to repair it, leading to my having to purc I was not satisfied with the service. They told me one thing was wrong with the car and just guessed at how to repair it, leading to my having to purchase an engine. I took my car, a 2007 Dodge Charger, in to have a key programed, get an oil change and because my check engine light was on. They told me that I had a coolant hose leak. I told them to replace the hose and continue with the other services. After a week, I picked the car up after service hours and before I got home, the oil light came on, it blinked and went off, come on again and blinked, went off and came on a third time and did not go off. I called the service center the next day as soon as it opened and spoke to the service manager, Edward Anderson, who had it towed back to the service center. He said it was an easy fix and I would get my car back later that Saturday evening. When I called to get it, he said it was not ready, that I needed and oil sender unit and that would take care of the issue. I called again, still not ready, this time he said I needed spark plugs (he quoted me between $24-$34 per plug, on my receipt the charge was $8 per plug) because he said the car was skipping, which I had not experienced and so that was done, from there I needed an oil pump. Once they took the car apart to do the oil pump and I checked back with them they said I needed an engine because it had too much slush and they would not install the oil pump because they felt it would not work and if they did install they could not stand by the warranty. I asked if the engine could be cleaned and they said it would not work because the holes that the oil must travel through were too small and any slush would get trapped inside the holes. I had not experienced any of the things they said they found, engine stall, skipping, and over-heating. Mind you I had already paid for the other items before they told me that I needed an engine because I was told those things would fix the problem. I had to constantly check to make sure the money I had already paid was being deducted from the cost of the engine because as I learned later, some of the paid for items would come with the engine block and some would not but they would come off the old engine and be put on the new one. They asked me if I got regular oil changes and I to them check their computer because they should have them on file, and they did show up as being regularly done. I had to make sure that I was being charged reasonably for the engine cost. They originally charged over 3000 and the warranty company would only pay over 2000. I had to question everything from part costs to the amount of labor they were charging. I had to constantly check what they told me with the paper work that they sent to my car warranty company. It took two and a half months before I got my car back and they refused rental car assistance during this time. I took my brother in with me to help me clarify things on some level and Edward was very rude with him, causing him to file a complaint against Edward. After that point I did not want to deal with Edward any longer and I began speaking with Matt, who put forth the effort to get things back on track but I had only began talking with him after they said I needed to replace the engine. Derek tried to be helpful but this was the 3rd time and the straw that broke the camel's back. More
by wannabemechanic
Employees Worked With
Matt Hutson, Derek Smith, Edward Anderson
January 27, 2018
Terrfic staff. Very impressive. Great job on repairs. Edward Anderson (service manager) Haley Glover (service) Names to remember for great representatives of Landers McLarty company/Brand. What an aweso Edward Anderson (service manager) Haley Glover (service) Names to remember for great representatives of Landers McLarty company/Brand. What an awesome experience I just had at the service department at Landers McLarty. I just want to say thank you for making my “first” service with my latest Chrysler an awesome experience. I will not forget all that Edward did for me. Of course I’m delighted that my problem was resolved, but he went above and beyond without question. (Even installing batteries in both fobs at no charge!!) I knew there was a reason I bought another Chrysler rather than the other brand I had looked at. Also special mention to the set up in your bays and neat and clean area and comfortable waiting area with well stocked free beverages. In closing, Edward and Haley are now my go to people. They were so professional and helpful. My thanks to the mechanic as well who fixed my vehicle. For the problem I had, service was speedy. Car fixed, fob batteries installed, car washed. Good to go!! A big thank you to all of you who made my experience so successful. More
by TerriBoyd
Employees Worked With
Haley Glover , Edward Anderson, Haley Vaughn
