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Landers McLarty Dodge Chrysler Jeep Ram - Service Center
Huntsville, AL
151 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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151 Reviews of Landers McLarty Dodge Chrysler Jeep Ram - Service Center
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October 22, 2014
Custom service exceeded my most optimistic expectations. My Dodge Journey developed transmission issues. In one brief call, the Service Rep arranged for warranty repairs, a tow, and a subsidized rental car o My Dodge Journey developed transmission issues. In one brief call, the Service Rep arranged for warranty repairs, a tow, and a subsidized rental car on my behalf. The dropoff and pickup meetings were brief; within a week my vehicle was running like new. The people of Landers McLarty set an unprecedented standard and will remain my first preference for any future automotive needs. More
by stovallwm
Employees Worked With
Derek Smith
October 09, 2014
Muddy Service on vehicle and wait time were both excellent. My vehicle was covered with mud when I got it back from the service department. You may want to Service on vehicle and wait time were both excellent. My vehicle was covered with mud when I got it back from the service department. You may want to invest in some gravel for driveway and parking lot. More
by David Atkinson
Employees Worked With
Jim Hartman.
October 08, 2014
Customer Relations Managers are important!! I took my 2013 Dodge Journey in on 10-8-2014 because when the car is in drive but stopped you could hear a loud squeaking sound. When I arrived a lady I took my 2013 Dodge Journey in on 10-8-2014 because when the car is in drive but stopped you could hear a loud squeaking sound. When I arrived a lady named Heather took my name and number and asked for the reason I was there, I explained and she agreed that she also heard the noise. I arrived at 8:50am for a 9am appointment. After waiting until 10:50am a gentleman comes to me and says my car is finished and the person who checked my car did not hear the noise, also stated that the guy drove my car all over and still no sound. He advised for me to just bring it back if it made the noise again. I was leaving upset because I live in Hollywood Alabama. I got in my car and started it, put it in drive and the noise was still present at that time. I see Heather in the lot and I ask her where I need to leave a review. She knew I was not satisfied and asked what happened and I explained. She took my car back to the garage to be looked at again. In the mean time I go back to the waiting room where Jennifer Smith was working and as the Customer Relations Manager I expressed my upsetting experience. I told her what the guy said that returned my car and explained how when I got back in my car the noise was still present. I also advised Jennifer that whoever was checking my car used a significant amount of my gas while checking for the sound. She advised me that she would take care of it. She introduced me to Ryan and Matt two managers. I walked out front where my car was running with Matt in the driver seat and the car running and the noise was present then. They took my car back to the garage again and explained that the water pump needed replaced and that it wouldn't be ready until 10-9 or 10-10 but that they would give me a rental car even though they normally don't do that but because I live so far away they would help me. My overall experience has been horrible. A.Hepler More
by ashley hepler
Employees Worked With
Matt Hutson
August 11, 2014
Recent Experience Unbeknownst to us, our 2009 Jeep Patriot’s lifetime powertrain warranty necessitated a five year inspection unless it is voided without warning. All w Unbeknownst to us, our 2009 Jeep Patriot’s lifetime powertrain warranty necessitated a five year inspection unless it is voided without warning. All we heard upon vehicle purchase was to maintain our vehicle maintenance log and we did this devotedly. Our lifetime warranty was voided regardless. At year six we started experiencing transmission issues. Thinking it would be covered under warranty, we took the Jeep to Derek Smith for service. He kindly and thoroughly explained the warranty issues. Without having to ‘make a scene’ as I have witnessed so many times in the Service Department, he offered his services to begin the process of our warranty reinstatement. In short, Derek Smith had our warranty reinstated in a matter of days. So often service representatives such as Mr. Smith deal with irate customers showing their butts in displeasure of their experience(s). We were completely satisfied with our experience and will request future services with him. For such a short guy, Derek Smith towers above the rest in customer service! Those whom have had the pleasure in meeting him will understand my levity. More
by boeke
Employees Worked With
Derek Smith
May 30, 2014
awesomepeople I was not there to buy a new vehicle but. Phillip was very understanding of my situation he helped me lower my payment and put me in a new vehicle I I was not there to buy a new vehicle but. Phillip was very understanding of my situation he helped me lower my payment and put me in a new vehicle I will definitely recommend any one who has been done wrong in the past to go see him if I had 10 thumbs they would all be up!!! More
by DMTM
May 27, 2014
Service Was glad they could get my car in to figure out what was wrong with it on Saturday, May 24th. When I first called before speaking to the Service Mana Was glad they could get my car in to figure out what was wrong with it on Saturday, May 24th. When I first called before speaking to the Service Manager that it would be over a week before they would be able to diagnose the issue. More
by wandadb
April 26, 2014
Repairs Great service. Was kept informed of cost and time throughout the process. Derek kept me informed all the time my car was in the shop. Great service. Was kept informed of cost and time throughout the process. Derek kept me informed all the time my car was in the shop. More
by marke126
Employees Worked With
Derek Smith
April 15, 2014
Best dealership experience i've ever had These guys are great. Brought my PT Cruiser in for a complex electrical problem...replace the TIPM. The customer service adviser, Brent Stremel sche These guys are great. Brought my PT Cruiser in for a complex electrical problem...replace the TIPM. The customer service adviser, Brent Stremel scheduled me for an appointment and took the car at the appointed time. The repair was done expertly the first time and i know i can trust these folks to help me in the future. The repair was also about half what i would have been charged in Georgia in my hometown. Great experience! Thanks, Guys! More
by johhmqualls
March 24, 2014
My car was there for a check engine light for 5 days. They never got around to check it out. When asking about the delay the response was "sorry, we are a popular place". One time when I called in I was They never got around to check it out. When asking about the delay the response was "sorry, we are a popular place". One time when I called in I was on hold for 12 minutes then was hung up on. More
by ambcmb
March 19, 2014
Jim took care of the issue and resolved it quickly. The door lock went bad and it had to be ordered. Jim is an excellent employee. I have used this dealership for years and have found them to be fair and door lock went bad and it had to be ordered. Jim is an excellent employee. I have used this dealership for years and have found them to be fair and very knowledgeable. More
by Alabamasnowman
