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Landers McLarty Dodge Chrysler Jeep Ram - Service Center
Huntsville, AL
151 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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151 Reviews of Landers McLarty Dodge Chrysler Jeep Ram - Service Center
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April 27, 2016
Great experience - customer service We received excellent service at Landers McLarty . Prompt attention to some concerns with warning lights and radio cutting out. Got us in quickly. We received excellent service at Landers McLarty . Prompt attention to some concerns with warning lights and radio cutting out. Got us in quickly. New to Huntsville and the service from this dealership is even better than where we bought our car. Had our 20,000 mile maintenance and oil changed as well. Derek Smith, in the service department, was very professional and took good care of us. John, the courtesy car driver was very personable and he helped us get acquainted with an easy way to get to our home. The courtesy car that took us home and came to get us when the car was finished a day later was a pleasant surprise. Since our Chrysler is the only car we have at this point, it was a very welcome service. More
by Barbara #8
Employees Worked With
John - courtesy car driver, Derek Smith
February 26, 2016
Very Impressive! Camelita was a huge help with our sponsorship proposal. The Alabama Elite Hoops Basketball Program looks to partner with Landers Mclarty for years to Camelita was a huge help with our sponsorship proposal. The Alabama Elite Hoops Basketball Program looks to partner with Landers Mclarty for years to come helping as many kids possible earn athletic scholarships to the schools of their dreams! More
by beelite
Employees Worked With
Carmelita Iglesias
February 10, 2016
Service supreme! Had a bad experience with the Dodge dealer in Decatur, have always taken our Vehicle to Landers for service; impeccable!!! You will come back again! Had a bad experience with the Dodge dealer in Decatur, have always taken our Vehicle to Landers for service; impeccable!!! You will come back again! More
by Nugene
Employees Worked With
Gary Williams
January 21, 2016
Sales, finance, and the service department can't be trusted I bought my 2013 Dart GT from Landers Dodge 2 years ago this past September. I have had nothing but issues with them since. Every service visit led to I bought my 2013 Dart GT from Landers Dodge 2 years ago this past September. I have had nothing but issues with them since. Every service visit led to some type of delay or other problem, I constantly had to battle the finance guy to stop changing numbers on the paperwork and still come to find out he didn't put down the 100,000 mile extended warranty I had asked and was charged for, and you can't expect management to get in touch with you when you try to report an issue. Time after time I have had issues there and if it wasn't for the included oil changes then I would not be returning. I have had them try to get me to pay another $100 for an alignment 4 months after getting one and while the car was still perfectly aligned. They lost or broke a wheel stud and tried to blame it on me even though they are the only shop to work on my car. My Uconnect system went haywire causing me to lose my radio, climate control, phone, backup cam, and other safety features and it was going to be weeks before they could see me. The service manager ignores my voicemails despite the fact that I have had a number of legitimate issues since buying the car there. More
by Cpfms
Employees Worked With
Seems like there is another service manager but can't recall his name, Ron Holby
January 17, 2016
Difficult maintenance issue. My 2500 Ram truck has a diesel engine with a history of soot accumulation on the oxygen sensors in the exhaust system. Landers McLarty diesel mechanic My 2500 Ram truck has a diesel engine with a history of soot accumulation on the oxygen sensors in the exhaust system. Landers McLarty diesel mechanic Sam Jahnke has replaced the sensors numerous times and the sensor wiring harness once. I value my truck very highly but I trust Sam Jahnke to understand and repair the truck, and particularly the diesel engine. My Service Advisor, Jim Hartman, is also very knowledgeable of Ram trucks and Ram diesel engines. So I commend and recommend the Landers McLarty Service Department highly. More
by Jerry
Employees Worked With
Jim Hartman, Wade Jahnke
January 16, 2016
He went the extra mile I had a breakdown that made my 2005 PT Cruiser (205,000 miles) not worth the repair cost. Shaft found me a great slightly used Dart that fit my requir I had a breakdown that made my 2005 PT Cruiser (205,000 miles) not worth the repair cost. Shaft found me a great slightly used Dart that fit my requirements. He even followed me to the airport to return my rental car and had a friend pick him up. Now that is an extra effort I did not expect after 6:00pm. More
by mrfschr
Employees Worked With
Shaft Muhammad, Michael Brantley, Haley Glover
January 15, 2016
Beware! Took my 2013 Jeep Wrangler Unlimited to the Service dept because of 2 of my seat belts not working properly and my heater would blow hot air until the Took my 2013 Jeep Wrangler Unlimited to the Service dept because of 2 of my seat belts not working properly and my heater would blow hot air until the vehicle slows down or stops, then it would cool off. Long story short, they had my vehicle a week and a day and did NOTHING! I have an extended warranty, however, they said someone came to inspect the issues with my Jeep and they would not be covered. I was told that my upon inspection, my heater core was not cracked, but clogged and to flush it was not covered. After picking up my vehicle, I had 2 former employees of that service dept look and there was no way they inspected my heater core! When I told the service writer that, he agreed that it had not been inspected correctly! Also, I was told that there was a known problem with a chemical reaction of fluids clogging the heater core & was given info on the fix! If they know that, they should fix it! Do not trust these guys! The worst thing they did was lie to my face! More
by vettegrl
Employees Worked With
Matt Hutson, Dejuan Lamar
December 15, 2015
Quality Sales, Quality Service I have purchased a number of new and used Dodge, Chrysler, and Jeep vehicles from Landers over the years. I am always very pleased with the quality of I have purchased a number of new and used Dodge, Chrysler, and Jeep vehicles from Landers over the years. I am always very pleased with the quality of the sales staff, as well as the quality and competence of the service department. I will continue to do business with Barney Lopez and Willie White, Anthony Pickett in finance, and Derek Smith in service for as long as I choose to drive the products they sell. It's a very helpful group of guys, and Frank is lucky to have them. More
by cmac99gt
Employees Worked With
Other Employees :
Barney Lopez, Derek Smith
November 16, 2015
Oil change Came in for an oil change. I was greeted with great customer service. Got my truck in washed it and I was out and on my way to work. Thank you Came in for an oil change. I was greeted with great customer service. Got my truck in washed it and I was out and on my way to work. Thank you More
by EHRRENSMOMMY
Employees Worked With
November 05, 2015
complete and utter failure at service appointment I had made warrenty service appoint over a week in advance to get my 3 months d Ram 1500. I showed for my 0830 "drop off" appointment which took over I had made warrenty service appoint over a week in advance to get my 3 months d Ram 1500. I showed for my 0830 "drop off" appointment which took over 30 minutes to process in. I was informe by the advisor that truck will be ready by end of the day and if there was any change due to rust and parts order, then she would contact me. Ive called the service desk around 1700 to see if the truck was ready and they coyld not find the advisor so I was informed that advisor would call soon. I waited until padt 1730 and decided to drive to the dealership toake sure they would not close for the day since I needes my truck. Ive called the service department was was again informed that advisor was not at her desk and they would go find her to answer the phone and placed me on hold. I was on hold for over 15 minutes when I pulled in to the service dept. I walked up to the service area, now nearing 1800 closing time. Upon entering the service area, there must have been 6 employees sitting and standing and I walked up to ask to see my service rep and no-one had any idea. I then walked over to the service counter and asked if she was the service counter person Who had me on hold and she replied that she came in after 1630 and had no idea, I'm was still on hold do I had showed her the phone on hold. Within next couple of minutes, the phone was disconnected. Finally, my service rep showed up to tell us that there was no work performed on my truck. When a service manager approached me near the sales managers area, he asked me if I was aware of 24 customer delays from Monday. Overall, this couldn't get any worse. More
by Tony
Employees Worked With
Haley Glover
