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Landers McLarty Dodge Chrysler Jeep Ram - Service Center
Huntsville, AL
146 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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146 Reviews of Landers McLarty Dodge Chrysler Jeep Ram - Service Center
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December 19, 2024
Been a customer since 2005 and have purchased my last 4 new vehicles from them. Sales and service at one time was excellent and I would recommend them to all of my friends. BUT Times have changed and now I new vehicles from them. Sales and service at one time was excellent and I would recommend them to all of my friends. BUT Times have changed and now I would not recommend them to my worst enemy. Why? I just ran into a situation with one of my vehicles, a 2011 Dodge Caliber that I purchased from them brand new. When I bought it, I also purchased a LIFETIME warranty that has paid for itself several times over. I have had the entire AC system rebuilt on it, one motor replacement and 2 transmission replacement to date. Each time, a $100 deductible. Never an issue getting it in to be looked at and fixed until recently. The transmission is overheating and it needs to be replaced again. No big deal, right? WRONG!! I bring it in and had a recording of the car sitting on the highway with the transmission overheat light on and you could hear my revving the engine with NO movement. The service writer asked me if I had made an appointment to bring in the car and I said "NO". I was then told that it would take 2 weeks BEFORE the could run a diagnostic on the problem and if they determined that it would have to be replaced, it could take up to a month to 2 months to complete. So, I left the car and the next day I called the Service Manager and left him a voicemail. I never hear back, so the day after I called the service center again and just happened to be talking to the service writer from the day I had dropped off my car. She ran down the service manager and he called me and said they only have one person doing transmissions and they already have more than 10 vehicles being worked on and that the situation was the same as what the service write had said and it could take up to 2 months to get it back. He said, the only other solution is to take it somewhere else to get it worked on. Now, I say "Is this how you treat a 19 year customer?" To sling a line saying only one person can work on it is insulting considering I know at least 4 mechanics and a few of the dales people at that dealership and they all say that there is lots of mechanics there that can change out a CVT transmission because they cannot be rebuilt. Sorry to say, I am done with Landers McClarty if they are going to treat their customers like this and feed them lines like that. I guess they figured they were just dealing with an idiot and did not realize that I have been working on cars myself for over 40 years..... I will NEVER EVER Recommend them to anyone again. Go to the Arab dealership because they don't treat their customers this way More
by ike
December 19, 2024
Been a customer since 2005 and have purchased my last 4 new vehicles from them. Sales and service at one time was excellent and I would recommend them to all of my friends. BUT Times have changed and now I new vehicles from them. Sales and service at one time was excellent and I would recommend them to all of my friends. BUT Times have changed and now I would not recommend them to my worst enemy. Why? I just ran into a situation with one of my vehicles, a 2011 Dodge Caliber that I purchased from them brand new. When I bought it, I also purchased a LIFETIME warranty that has paid for itself several times over. I have had the entire AC system rebuilt on it, one motor replacement and 2 transmission replacement to date. Each time, a $100 deductible. Never an issue getting it in to be looked at and fixed until recently. The transmission is overheating and it needs to be replaced again. No big deal, right? WRONG!! I bring it in and had a recording of the car sitting on the highway with the transmission overheat light on and you could hear my revving the engine with NO movement. The service writer asked me if I had made an appointment to bring in the car and I said "NO". I was then told that it would take 2 weeks BEFORE the could run a diagnostic on the problem and if they determined that it would have to be replaced, it could take up to a month to 2 months to complete. So, I left the car and the next day I called the Service Manager and left him a voicemail. I never hear back, so the day after I called the service center again and just happened to be talking to the service writer from the day I had dropped off my car. She ran down the service manager and he called me and said they only have one person doing transmissions and they already have more than 10 vehicles being worked on and that the situation was the same as what the service write had said and it could take up to 2 months to get it back. He said, the only other solution is to take it somewhere else to get it worked on. Now, I say "Is this how you treat a 19 year customer?" To sling a line saying only one person can work on it is insulting considering I know at least 4 mechanics and a few of the dales people at that dealership and they all say that there is lots of mechanics there that can change out a CVT transmission because they cannot be rebuilt. Sorry to say, I am done with Landers McClarty if they are going to treat their customers like this and feed them lines like that. I guess they figured they were just dealing with an idiot and did not realize that I have been working on cars myself for over 40 years..... I will NEVER EVER Recommend them to anyone again. Go to the Arab dealership because they don't treat their customers this way More
by ike
May 29, 2024
Haley goes out of her way to make sure the customer is happy! She communicates with you throughout the service process to be sure you are receiving the right service. happy! She communicates with you throughout the service process to be sure you are receiving the right service. More
by Deputychiefprfd
Employees Worked With
April 29, 2024
I went to drop my truck off for a scheduled appointment and they told me it would take upwards of 72 hours to even do a diagnostic on the vehicle. Why TF schedule an appointment with someone if you cannot and they told me it would take upwards of 72 hours to even do a diagnostic on the vehicle. Why TF schedule an appointment with someone if you cannot see them at that time, let alone that day? “I know you had an appointment to have your vehicle worked on this morning, but just leave it with us for the better part of a work week”. Either schedule appropriately, or don’t schedule at all. This service department was a colossal waste of time. More
by danielmagar
Employees Worked With
Uncertain the receiving advisor’s name
October 04, 2023
I had the opportunity to visit this dealership after experiencing some electrical problems with a vehicle purchase from another dealership. However, after having detailed and thorough dialogue with the experiencing some electrical problems with a vehicle purchase from another dealership. However, after having detailed and thorough dialogue with the Service Advisor, I was totally impressed when the Owner, Mr. Frank Williams took the liberty to come and meet me and gave his assurance that my vehicle would be taken care of and offered some extreme welcomed greetings that I appreciated to the utmost. It was absolutely the greatest experience at a dealership that I had ever experienced. As a result, I'm in the process of purchasing my next truck from this location. The Superior leadership that I observed was impeccable and flat out second to none, and the Service Advisor actions were a direct reflection of his Superior leadership. More
by ajjsrealtor
January 23, 2023
If I could give zero stars, I would! Poor excuse of a service department. I purchased a 22 Wagoneer and have mistakenly brought it here 3x for various warranty work-each time promised a Poor excuse of a service department. I purchased a 22 Wagoneer and have mistakenly brought it here 3x for various warranty work-each time promised a loaner vehicle like is part of the Wagoneer promise…EACH TIME after making the appointment and the need for the loaner known, being told THE DAY OF that the loaner wouldn’t be available. The third time they never even contacted me, I had to call THEM to double check everything was good before driving over just to be given the run around….then finally at near closing time being told the loaner wasn’t returned and in the entire city of Huntsville, not a single Enterprise had a comparable size vehicle they could put me in to complete the work I’ve been scheduled and waiting for for two MONTHS!!! Two whole months. To say I am frustrated is the understatement of the century. So now here I sit with warranty parts I am not allowed to take possession of and work that needs completed. Landers has zero nearby competitors for Jeep so perhaps that is the reason for total s*^%t service or maybe it comes from the top and whoever “manages” this excuse of a dealership. More
by powell.ashleyrenae
December 19, 2022
AVOID THIS PLACE ! !!I think the majority of reviews are fake and posted by employees. If you look across social media you will find a troubling trend of poor service, !!I think the majority of reviews are fake and posted by employees. If you look across social media you will find a troubling trend of poor service, dishonest practices, and terrible service. Avoid this dealership at all costs. They blame everything on COVID, supply chain, and lack of employees. However if you look at the reviews from various sites you will see similar complaints existed prior to COVID. More
by Bpmoore
Employees Worked With
September 27, 2022
If you take your vehicle here for any type of mechanical work ,Expect to be LIED to,be charged for warranty work that was never done. Had truck since April 2022 with 15000 miles. Had trouble after the first work ,Expect to be LIED to,be charged for warranty work that was never done. Had truck since April 2022 with 15000 miles. Had trouble after the first week. Have been back and forth 7 times still not repaired. Went to dealership on Thursday Sept 22 talked to Shane Anderson ,he showed me the diagnostic sheet that was showing a misfire and that my New u connect was in to replace the one in truck that was completely messed up. Promised he would check out and drive my truck when I bring it in the next day. Took off again got there ,was asked by Stan Borucki if I had someone to pick me up. I told him I did not that I was not leaving my truck to sit in their back lot for up to 7 days to be diagnosed and possibly 30 days before someone would fix the truck. Told him Shaun promised to drive my truck when I got there. He proceeded to tell me that Shaun was not going to look at it until display was replaced. Took 2 hrs to do that Stan said truck is ready ,told him it was not checked for the misfire by Shaun ,told me that wasn't going to happen. Handed me a bill for 301.00 while telling me the display they put in did not work correctly that I would have to reschedule to have another one put in. Told him I would not pay for work that was not done. After raising xxxx with him and the GM I got my keys back and left. Talk to warranty dept. They said they was charged for 7 days car rental, was never given a car charged for a display that was still broke. I never signed any type of paperwork or approved the work that was not done. Expect to be given the run around or lied to. Have never been cheated or lied to like I have been from this dealership. More
by Bamawade
Employees Worked With
Other Employees :
Ron Holby
September 01, 2022
Bought a 2018 Ram 1500 Limited with 15,000 miles in April 2022. This was after my other 2018 was stolen after having less than a month from this dealership. That's why I purchased another vehicle because of 2022. This was after my other 2018 was stolen after having less than a month from this dealership. That's why I purchased another vehicle because of the GREAT SERVICE BY TRAVIS CHRISTIAN. Was assured by Latavyn Johnson this vehicle was top of the line had no issues. The following weekend I took the truck back with Misfire issues. But was told it was supposed to run like that because of MDS system. I told them I just had the exact truck 5.7 hemi that was just stolen and it never missed this bad. Acted like I didn't know what I was talking about because no codes were showing on dash . So instead of standing there arguing with them like I normally would , I left thought maybe I was wrong. This went on for another 2 weeks. Knowing truck is not supposed to run this way since this is my 4 Ram 5.7 hemi. Went back they still insisted I was wrong. The next weekend took my girlfriend and her mother to Columbia Tenn about half way the digital display goes crazy. Flashing through channels turning heater on which would not turn off no matter what I did . Had to roll all windows down just to be able to drive in 100 degree weather. When we got to Columbia will they ate I sat in hot xxx truck trying to figure out a way to turn heater off. After about 45 minutes of still not able to turn heat off this man came up and wanted to know if I needed help . He disconnected both battery cables to do a hard reset. Was able to make it back to Athens. Took to service dept was told I would have to make an appointment asked would they see if they could at least stop the display from going haywire said appointment had to be made ,wanted to know if I wanted a service since it was getting close told them your out of your mind. Truck is under warranty . I would let them put water in it. Didn't want to talk to me since its under warranty and that I would pay for something I didn't need. made an appointment then was told I would have to leave on appointment day for 7 days before it would be looked at and more than likely a month before they could get to it. I had already had a diagnostic by a real Mechanic . showed a u code. Ask them why would I leave my truck setting in their back lot for over a month without a vehicle to drive. Was told Warranty work was not a priority because it they could not overcharge me for work I don't need and pay cash. Unless I was looking to buy another vehicle there was no need for them to talk to me. If there was a way they could get this LEMON BACK More
by Bamawade
Employees Worked With
Other Employees :
Latavyn (Tay) Johnson
August 31, 2022
DO NOT, I REPEAT DO NOT BUY A VEHICLE FROM LANDERS MCLARTY CHRYSLER JEEP RAM. If I could give a 0 star I would. I bought a 2021 Ram 2500 and at 29000 miles the transmission goes out. Took to the deal MCLARTY CHRYSLER JEEP RAM. If I could give a 0 star I would. I bought a 2021 Ram 2500 and at 29000 miles the transmission goes out. Took to the dealership and was told it would be 7-10 days before they could even look at it but if I make an appointment I would not lose my place in line and they would evaluate it immediately if I made an appointment. Lie number one. I made appointment and still waited another 11 days before they even touched it. No communication, no updates, no calls. Had to fight them to get a rental. Keep in mind, truck is under bumper to bumper warranty. They gave me 3 dates that the transmission was to be delivered. Lie number 2 and 3. After 2 months they finally tell me the truck will be ready today. Lie number 4 the truck was not ready, supposedly they were out driving doing a quality control check/drive. My so called personal person who was handling my truck was off so Shane Anderson, so called service manager(what a joke) came out and said it was not ready and it was going through quality control. (Again why tell me it will be done and I drive 25 miles to pick it up) I said you have had my truck for two months I will _ _ _ _ _ _ g quality control my own truck. This so called service manager, glorified service writer I believe has the xxxxx to tell me, who just paid $70,000 for a truck less then a year ago, to not bring my truck back if its not fixed. Well he knew something, because there is no way that they put a new transmission in. It is louder then when I took it in. Shifts harder then when I took it in. And the transmission temp light came on with in 5 miles. What a joke. This is the type of people that the Chrysler Corp has representing them. Now I'm left with no other recourse but our legal system to attempt to get my new truck on the road, because the folks at Landers McClarty Chrylser Jeep of Huntsville seriously do not understand customer service and certainly do not stand behind the product. I SAY AGAIN! READ THE OTHER REVIEWS AS WELL. DO NOT BUY FROM LANDERS MCLARTY OF HUNTSVILLE, AL. More
by rgoedde
Employees Worked With
