Landers McLarty Dodge Chrysler Jeep Ram - Service Center

Been a customer since 2005 and have purchased my last 4 new vehicles from them. Sales and service at one time was excellent and I would recommend them to all of my friends. BUT Times have changed and now I new vehicles from them. Sales and service at one time was excellent and I would recommend them to all of my friends. BUT Times have changed and now I would not recommend them to my worst enemy. Why? I just ran into a situation with one of my vehicles, a 2011 Dodge Caliber that I purchased from them brand new. When I bought it, I also purchased a LIFETIME warranty that has paid for itself several times over. I have had the entire AC system rebuilt on it, one motor replacement and 2 transmission replacement to date. Each time, a $100 deductible. Never an issue getting it in to be looked at and fixed until recently. The transmission is overheating and it needs to be replaced again. No big deal, right? WRONG!! I bring it in and had a recording of the car sitting on the highway with the transmission overheat light on and you could hear my revving the engine with NO movement. The service writer asked me if I had made an appointment to bring in the car and I said "NO". I was then told that it would take 2 weeks BEFORE the could run a diagnostic on the problem and if they determined that it would have to be replaced, it could take up to a month to 2 months to complete. So, I left the car and the next day I called the Service Manager and left him a voicemail. I never hear back, so the day after I called the service center again and just happened to be talking to the service writer from the day I had dropped off my car. She ran down the service manager and he called me and said they only have one person doing transmissions and they already have more than 10 vehicles being worked on and that the situation was the same as what the service write had said and it could take up to 2 months to get it back. He said, the only other solution is to take it somewhere else to get it worked on. Now, I say "Is this how you treat a 19 year customer?" To sling a line saying only one person can work on it is insulting considering I know at least 4 mechanics and a few of the dales people at that dealership and they all say that there is lots of mechanics there that can change out a CVT transmission because they cannot be rebuilt. Sorry to say, I am done with Landers McClarty if they are going to treat their customers like this and feed them lines like that. I guess they figured they were just dealing with an idiot and did not realize that I have been working on cars myself for over 40 years..... I will NEVER EVER Recommend them to anyone again. Go to the Arab dealership because they don't treat their customers this way More

Been a customer since 2005 and have purchased my last 4 new vehicles from them. Sales and service at one time was excellent and I would recommend them to all of my friends. BUT Times have changed and now I new vehicles from them. Sales and service at one time was excellent and I would recommend them to all of my friends. BUT Times have changed and now I would not recommend them to my worst enemy. Why? I just ran into a situation with one of my vehicles, a 2011 Dodge Caliber that I purchased from them brand new. When I bought it, I also purchased a LIFETIME warranty that has paid for itself several times over. I have had the entire AC system rebuilt on it, one motor replacement and 2 transmission replacement to date. Each time, a $100 deductible. Never an issue getting it in to be looked at and fixed until recently. The transmission is overheating and it needs to be replaced again. No big deal, right? WRONG!! I bring it in and had a recording of the car sitting on the highway with the transmission overheat light on and you could hear my revving the engine with NO movement. The service writer asked me if I had made an appointment to bring in the car and I said "NO". I was then told that it would take 2 weeks BEFORE the could run a diagnostic on the problem and if they determined that it would have to be replaced, it could take up to a month to 2 months to complete. So, I left the car and the next day I called the Service Manager and left him a voicemail. I never hear back, so the day after I called the service center again and just happened to be talking to the service writer from the day I had dropped off my car. She ran down the service manager and he called me and said they only have one person doing transmissions and they already have more than 10 vehicles being worked on and that the situation was the same as what the service write had said and it could take up to 2 months to get it back. He said, the only other solution is to take it somewhere else to get it worked on. Now, I say "Is this how you treat a 19 year customer?" To sling a line saying only one person can work on it is insulting considering I know at least 4 mechanics and a few of the dales people at that dealership and they all say that there is lots of mechanics there that can change out a CVT transmission because they cannot be rebuilt. Sorry to say, I am done with Landers McClarty if they are going to treat their customers like this and feed them lines like that. I guess they figured they were just dealing with an idiot and did not realize that I have been working on cars myself for over 40 years..... I will NEVER EVER Recommend them to anyone again. Go to the Arab dealership because they don't treat their customers this way More

Haley goes out of her way to make sure the customer is happy! She communicates with you throughout the service process to be sure you are receiving the right service. happy! She communicates with you throughout the service process to be sure you are receiving the right service. More

I went to drop my truck off for a scheduled appointment and they told me it would take upwards of 72 hours to even do a diagnostic on the vehicle. Why TF schedule an appointment with someone if you cannot and they told me it would take upwards of 72 hours to even do a diagnostic on the vehicle. Why TF schedule an appointment with someone if you cannot see them at that time, let alone that day? “I know you had an appointment to have your vehicle worked on this morning, but just leave it with us for the better part of a work week”. Either schedule appropriately, or don’t schedule at all. This service department was a colossal waste of time. More

I had the opportunity to visit this dealership after experiencing some electrical problems with a vehicle purchase from another dealership. However, after having detailed and thorough dialogue with the experiencing some electrical problems with a vehicle purchase from another dealership. However, after having detailed and thorough dialogue with the Service Advisor, I was totally impressed when the Owner, Mr. Frank Williams took the liberty to come and meet me and gave his assurance that my vehicle would be taken care of and offered some extreme welcomed greetings that I appreciated to the utmost. It was absolutely the greatest experience at a dealership that I had ever experienced. As a result, I'm in the process of purchasing my next truck from this location. The Superior leadership that I observed was impeccable and flat out second to none, and the Service Advisor actions were a direct reflection of his Superior leadership. More

If I could give zero stars, I would! Poor excuse of a service department. I purchased a 22 Wagoneer and have mistakenly brought it here 3x for various warranty work-each time promised a Poor excuse of a service department. I purchased a 22 Wagoneer and have mistakenly brought it here 3x for various warranty work-each time promised a loaner vehicle like is part of the Wagoneer promise…EACH TIME after making the appointment and the need for the loaner known, being told THE DAY OF that the loaner wouldn’t be available. The third time they never even contacted me, I had to call THEM to double check everything was good before driving over just to be given the run around….then finally at near closing time being told the loaner wasn’t returned and in the entire city of Huntsville, not a single Enterprise had a comparable size vehicle they could put me in to complete the work I’ve been scheduled and waiting for for two MONTHS!!! Two whole months. To say I am frustrated is the understatement of the century. So now here I sit with warranty parts I am not allowed to take possession of and work that needs completed. Landers has zero nearby competitors for Jeep so perhaps that is the reason for total s*^%t service or maybe it comes from the top and whoever “manages” this excuse of a dealership. More