Landers McLarty Dodge Chrysler Jeep Ram - Service Center

Been a customer since 2005 and have purchased my last 4 new vehicles from them. Sales and service at one time was excellent and I would recommend them to all of my friends. BUT Times have changed and now I new vehicles from them. Sales and service at one time was excellent and I would recommend them to all of my friends. BUT Times have changed and now I would not recommend them to my worst enemy. Why? I just ran into a situation with one of my vehicles, a 2011 Dodge Caliber that I purchased from them brand new. When I bought it, I also purchased a LIFETIME warranty that has paid for itself several times over. I have had the entire AC system rebuilt on it, one motor replacement and 2 transmission replacement to date. Each time, a $100 deductible. Never an issue getting it in to be looked at and fixed until recently. The transmission is overheating and it needs to be replaced again. No big deal, right? WRONG!! I bring it in and had a recording of the car sitting on the highway with the transmission overheat light on and you could hear my revving the engine with NO movement. The service writer asked me if I had made an appointment to bring in the car and I said "NO". I was then told that it would take 2 weeks BEFORE the could run a diagnostic on the problem and if they determined that it would have to be replaced, it could take up to a month to 2 months to complete. So, I left the car and the next day I called the Service Manager and left him a voicemail. I never hear back, so the day after I called the service center again and just happened to be talking to the service writer from the day I had dropped off my car. She ran down the service manager and he called me and said they only have one person doing transmissions and they already have more than 10 vehicles being worked on and that the situation was the same as what the service write had said and it could take up to 2 months to get it back. He said, the only other solution is to take it somewhere else to get it worked on. Now, I say "Is this how you treat a 19 year customer?" To sling a line saying only one person can work on it is insulting considering I know at least 4 mechanics and a few of the dales people at that dealership and they all say that there is lots of mechanics there that can change out a CVT transmission because they cannot be rebuilt. Sorry to say, I am done with Landers McClarty if they are going to treat their customers like this and feed them lines like that. I guess they figured they were just dealing with an idiot and did not realize that I have been working on cars myself for over 40 years..... I will NEVER EVER Recommend them to anyone again. Go to the Arab dealership because they don't treat their customers this way More

Been a customer since 2005 and have purchased my last 4 new vehicles from them. Sales and service at one time was excellent and I would recommend them to all of my friends. BUT Times have changed and now I new vehicles from them. Sales and service at one time was excellent and I would recommend them to all of my friends. BUT Times have changed and now I would not recommend them to my worst enemy. Why? I just ran into a situation with one of my vehicles, a 2011 Dodge Caliber that I purchased from them brand new. When I bought it, I also purchased a LIFETIME warranty that has paid for itself several times over. I have had the entire AC system rebuilt on it, one motor replacement and 2 transmission replacement to date. Each time, a $100 deductible. Never an issue getting it in to be looked at and fixed until recently. The transmission is overheating and it needs to be replaced again. No big deal, right? WRONG!! I bring it in and had a recording of the car sitting on the highway with the transmission overheat light on and you could hear my revving the engine with NO movement. The service writer asked me if I had made an appointment to bring in the car and I said "NO". I was then told that it would take 2 weeks BEFORE the could run a diagnostic on the problem and if they determined that it would have to be replaced, it could take up to a month to 2 months to complete. So, I left the car and the next day I called the Service Manager and left him a voicemail. I never hear back, so the day after I called the service center again and just happened to be talking to the service writer from the day I had dropped off my car. She ran down the service manager and he called me and said they only have one person doing transmissions and they already have more than 10 vehicles being worked on and that the situation was the same as what the service write had said and it could take up to 2 months to get it back. He said, the only other solution is to take it somewhere else to get it worked on. Now, I say "Is this how you treat a 19 year customer?" To sling a line saying only one person can work on it is insulting considering I know at least 4 mechanics and a few of the dales people at that dealership and they all say that there is lots of mechanics there that can change out a CVT transmission because they cannot be rebuilt. Sorry to say, I am done with Landers McClarty if they are going to treat their customers like this and feed them lines like that. I guess they figured they were just dealing with an idiot and did not realize that I have been working on cars myself for over 40 years..... I will NEVER EVER Recommend them to anyone again. Go to the Arab dealership because they don't treat their customers this way More

Haley goes out of her way to make sure the customer is happy! She communicates with you throughout the service process to be sure you are receiving the right service. happy! She communicates with you throughout the service process to be sure you are receiving the right service. More

I went to drop my truck off for a scheduled appointment and they told me it would take upwards of 72 hours to even do a diagnostic on the vehicle. Why TF schedule an appointment with someone if you cannot and they told me it would take upwards of 72 hours to even do a diagnostic on the vehicle. Why TF schedule an appointment with someone if you cannot see them at that time, let alone that day? “I know you had an appointment to have your vehicle worked on this morning, but just leave it with us for the better part of a work week”. Either schedule appropriately, or don’t schedule at all. This service department was a colossal waste of time. More

I had the opportunity to visit this dealership after experiencing some electrical problems with a vehicle purchase from another dealership. However, after having detailed and thorough dialogue with the experiencing some electrical problems with a vehicle purchase from another dealership. However, after having detailed and thorough dialogue with the Service Advisor, I was totally impressed when the Owner, Mr. Frank Williams took the liberty to come and meet me and gave his assurance that my vehicle would be taken care of and offered some extreme welcomed greetings that I appreciated to the utmost. It was absolutely the greatest experience at a dealership that I had ever experienced. As a result, I'm in the process of purchasing my next truck from this location. The Superior leadership that I observed was impeccable and flat out second to none, and the Service Advisor actions were a direct reflection of his Superior leadership. More

If I could give zero stars, I would! Poor excuse of a service department. I purchased a 22 Wagoneer and have mistakenly brought it here 3x for various warranty work-each time promised a Poor excuse of a service department. I purchased a 22 Wagoneer and have mistakenly brought it here 3x for various warranty work-each time promised a loaner vehicle like is part of the Wagoneer promise…EACH TIME after making the appointment and the need for the loaner known, being told THE DAY OF that the loaner wouldn’t be available. The third time they never even contacted me, I had to call THEM to double check everything was good before driving over just to be given the run around….then finally at near closing time being told the loaner wasn’t returned and in the entire city of Huntsville, not a single Enterprise had a comparable size vehicle they could put me in to complete the work I’ve been scheduled and waiting for for two MONTHS!!! Two whole months. To say I am frustrated is the understatement of the century. So now here I sit with warranty parts I am not allowed to take possession of and work that needs completed. Landers has zero nearby competitors for Jeep so perhaps that is the reason for total s*^%t service or maybe it comes from the top and whoever “manages” this excuse of a dealership. More

AVOID THIS PLACE ! !!I think the majority of reviews are fake and posted by employees. If you look across social media you will find a troubling trend of poor service, !!I think the majority of reviews are fake and posted by employees. If you look across social media you will find a troubling trend of poor service, dishonest practices, and terrible service. Avoid this dealership at all costs. They blame everything on COVID, supply chain, and lack of employees. However if you look at the reviews from various sites you will see similar complaints existed prior to COVID. More

Bought a 2018 Ram 1500 Limited with 15,000 miles in April 2022. This was after my other 2018 was stolen after having less than a month from this dealership. That's why I purchased another vehicle because of 2022. This was after my other 2018 was stolen after having less than a month from this dealership. That's why I purchased another vehicle because of the GREAT SERVICE BY TRAVIS CHRISTIAN. Was assured by Latavyn Johnson this vehicle was top of the line had no issues. The following weekend I took the truck back with Misfire issues. But was told it was supposed to run like that because of MDS system. I told them I just had the exact truck 5.7 hemi that was just stolen and it never missed this bad. Acted like I didn't know what I was talking about because no codes were showing on dash . So instead of standing there arguing with them like I normally would , I left thought maybe I was wrong. This went on for another 2 weeks. Knowing truck is not supposed to run this way since this is my 4 Ram 5.7 hemi. Went back they still insisted I was wrong. The next weekend took my girlfriend and her mother to Columbia Tenn about half way the digital display goes crazy. Flashing through channels turning heater on which would not turn off no matter what I did . Had to roll all windows down just to be able to drive in 100 degree weather. When we got to Columbia will they ate I sat in hot xxx truck trying to figure out a way to turn heater off. After about 45 minutes of still not able to turn heat off this man came up and wanted to know if I needed help . He disconnected both battery cables to do a hard reset. Was able to make it back to Athens. Took to service dept was told I would have to make an appointment asked would they see if they could at least stop the display from going haywire said appointment had to be made ,wanted to know if I wanted a service since it was getting close told them your out of your mind. Truck is under warranty . I would let them put water in it. Didn't want to talk to me since its under warranty and that I would pay for something I didn't need. made an appointment then was told I would have to leave on appointment day for 7 days before it would be looked at and more than likely a month before they could get to it. I had already had a diagnostic by a real Mechanic . showed a u code. Ask them why would I leave my truck setting in their back lot for over a month without a vehicle to drive. Was told Warranty work was not a priority because it they could not overcharge me for work I don't need and pay cash. Unless I was looking to buy another vehicle there was no need for them to talk to me. If there was a way they could get this LEMON BACK More