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Landers McLarty Dodge Chrysler Jeep Ram

Huntsville, AL

4.4
1,188 Reviews
We at Landers McLarty Dodge Chrysler Jeep Ram are proud to serve Alabama drivers from Huntsville to Florence to Scottsboro with quality Dodge, Ram, Chrysler and Jeep vehicles, and we've been doing so for ten years and counting. Our dedication to customer service has made us a favorite with Tennessee and Alabama drivers who put a premium on the dealership experience, and you don't have to take our word for it! Just check out our customer reviews. With models like the Durango, Ram 1500-3500, Grand Cherokee, Wrangler, Pacifica, 300 and Charger, we have something for every taste and need. Our massive inventory ensures we have not only the model you want, but the color and trim level you desire as well. Don't forget that every new car purchase comes with two years of Owner Care. We are not just your local Huntsville Dodge, Ram, Chrysler and Jeep dealership, we also provide a full line of auto services dedicated to our Alabama and south Tennessee customers. From Dodge, Ram, Chrysler and Jeep service, maintenance and repairs performed by expert mechanics, to OEM Dodge, Ram, Chrysler and Jeep auto parts, to low APR auto loans, Landers McLarty Dodge Chrysler Jeep Ram is the smart choice for your automotive needs. Please don't hesitate to stop by and say hi! We're proud to be a part of the Huntsville, Alabama community.
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6533 University Dr NW

Huntsville, AL

35806

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Showing 1,188 reviews

December 02, 2014

Great Experience I would like to commend Jodie VanCronkhite on her excellent customer service. She went above and beyond the call of duty. She is an excellent communic More

by sblanton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jodie VanCronkhite
December 01, 2014

Robert Riley is the best We have dealt with Robert before and he is always helpful and friendly. This was our first time to deal with Venson, and he was great. Both individu More

by mg19796
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
November 08, 2014

LIARS and CHEATERS - Avoid This Unreputible Dealership! I purchased a 1996 BMW Z3 convertible from this dealership. They camouflaged a check engine problem that occurred when they change the oil prior to de More

by cpwellard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Danet Leyba
Nov 17, 2014 -

Landers McLarty Dodge Chrysler Jeep Ram responded

On September 19, 2014 Mr. Wellard purchased his used 1996 Z3 Roadster. He was excited to have had the opportunity to pay a deposit in advance to have the dealership hold the car for him and to have found his car due to the fact that it was a rare and valuable find. Mr. Wellard signed an As Is Statement and refused extended warranty coverage on the car he was purchasing due to the fact that he would be leaving to take it to his home address in Washington DC. He was informed at that time that we could not guarantee the car against any unknown damages or future repairs and that it was a good idea to have extended warranty coverage to cover any future costs that could be associated with a car that is 18 years old. He declined to take out coverage and signed an As Is Buyers Statement, this is standard when buying a used car in the State of Alabama and when refusing to buy extended warranty coverage. After signing all paper work and starting the car up he immediately returned to our dealership on the same day about 30 minutes later because the car was not running smoothly and had some smoke coming out of the tail pipe. Jennifer Smith the Customer Relations Manager met with him and in turn involved Matt Hutson the Service Director. Once introduced Matt immediately took the car into the shop with a technician to try and start a diagnosis. Mr. Wellard was highly upset informing us that he had a car show that he was going to be late getting to, this show was to be one that he showed the newly purchased Z3 in. Matt and our team of technicians worked diligently to get Mr. Wellard on the road while he watched everything that was happening from the glass window near our shop. Matt and the technician that day discovered that the mass air flow sensor had somehow been disconnected and reconnected it. The Z3 in turn started up and was in great working order with no check engine light. Mr. Wellard took delivery of the Z3. Later that afternoon Mr. Wellard contacts Jennifer Smith Customer Relations Manager to inform her that he felt like he needed to have the mass air flow sensor replaced. Jennifer Smith agreed to have that taken care of and conveyed the solution to help Mr. Wellard with Matt Hutson and gained approval to not only give Mr. Wellard the mass flow air sensor free of charge but have it shipped to him free of charge using ground shipping. Jennifer Smith called Mr. Wellard back and he was elated and said that he was so appreciative of all of the dealerships help and that he could not thank us enough for our diligence. I stated to him that I would follow up the next morning with his tracking number because it was after 5:00 in the afternoon and it would not go out until the next day. Mr. Wellard stated that was fine, just to send him the tracking information and that it would be fine to send it ground shipping and he thanked me again. September 20, 2014 Jennifer Smith Customer Relations Manager followed up with Mr. Wellard and emailed him his tracking number. He was happy and satisfied and driving his Z3 back to Washington DC. October 25, 2014 Mr. Wellard begins his pursuit of trying to have the dealership cover the costs of the repairs he now states that the dealership is responsible for by providing an email and statements where he took his Z3 into a shop on October 24, 2014 for maintenance. He contacted his sales person first and asked her to contact Jennifer Smith. The management team reviewed his request and after a conversation with Mr. Wellard from our Customer Relations Manager Jennifer Smith we determined that these repairs were made after a month after the purchase date and after a month of the car having been driven from Alabama to Washington with stops along the way to enter the car in different shows. We do not feel that we are responsible for the repairs; Mr. Wellard was informed at the time of purchase that we were not liable for any further damages or repairs from the time he signed his As Is Statement and refused to buy an extended warranty for the Z3. He was informed and he signed his statement. Friday November 7, 2014 Jennifer Smith the Customer Relations Manager spoke with Mr. Wellard at about 3:30 p.m. and told him that she did not see how the dealer ship was responsible for anything further than what we had already provided, which was the mass air flow sensor free of charge and shipping costs. He was upset and vowed to make sure that he would start an internet campaign to make sure that all of the dealerships customers knew about his story. The complaint has been set to populate on November 22, 2014, and was originally written on November 8, 2014 in an effort to force the dealership to compensate more money on an automobile that we no longer have liability for.

November 06, 2014

First Car Purchase My salesman Willie White provided an excellent experience for me purchasing my first car. (2014 DODGE CHALLENGER) He goes above and beyond with his wo More

by Kala Arnold
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
November 06, 2014

Car purchase Outstanding customer service from Robert Riley. I was able to obtain a new Caravan with everything we needed. He went to the extreme to assist in eve More

by Tllinton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
November 04, 2014

Thanks again for a great customer service! Robert and Ray were once again great help to my wife and I on our new car purchase. My wife is very happy with her new Charger and really appreciated More

by jrtubb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
October 22, 2014

Custom service exceeded my most optimistic expectations. My Dodge Journey developed transmission issues. In one brief call, the Service Rep arranged for warranty repairs, a tow, and a subsidized rental car o More

by stovallwm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Smith
October 15, 2014

I Landed at Landers It was the best thing that has ever happened to me. Purchasing an affordable vehicle had seemed to be impossible for me until I landed my search at LM More

by my4atms
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Randy Jordan, Milton, Receptionists (All), 2 Drivers who transport customers to and from the service department, Barney Lopez, Jodie VanCronkhite, Matt Hutson, Kristina Certain, Damon Bellmon, Kevin Russell, Candy Edwards
October 14, 2014

Excellent customer service I really enjoyed working with the Landers group, Jodie was amazing and the selection they had was great! I thoroughly enjoyed looking at vehicles, and More

by Mcm0007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jodie VanCronkhite
October 14, 2014

BEST DEALERSHIP EVER!! HELLO, THEY DELIVERED OUR NEW 2014 CAR TO OUR FRONT DOOR ABSOLUTELY "PERFECT" CONDITION TO TN. AWESOME DEALERSHIP!! GREAT SERVICE!! WE LOVE OUR CAR More

by grandma judy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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