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Landers McLarty Dodge Chrysler Jeep Ram
Huntsville, AL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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SHAME ON ME! Fool me once, shame on you. Fool me twice, shame on me. See my previous post, dated 13 July 2022. It has happened again. Had this 2022 Pacifica hybri Fool me once, shame on you. Fool me twice, shame on me. See my previous post, dated 13 July 2022. It has happened again. Had this 2022 Pacifica hybrid for 26 months and less than 19000 miles and it broke. Took it back to the same dealer, the one I ordered it from, and have gotten about the same level of customer service. Took it to the dealer over three weeks ago and the only status call has been that they are waiting for the service technician to get to it. They won't provide a loaner vehicle until the diagnostics are completed. It's under 36-month 36000-mile warranty, but I can't get a loaner vehicle because of them not being able to look at it. Don't think there will be a third time. Don't recommend Chrysler vehicles or this dealer. Didn't want to rate them at 1 star, because that would probably add more time before I get it back. More
Robb Dunn and Blake is the greatest guys ever I ever met made me feel like family I most definitely owe him a Christmas card thanks so much I'm greatful made me feel like family I most definitely owe him a Christmas card thanks so much I'm greatful More
Rob Dunn,was awesome. He has great customer service. I love my car and I will recommend him anytime.He's a great man thank you so much I would love to come back next time. He has great customer service. I love my car and I will recommend him anytime.He's a great man thank you so much I would love to come back next time. More
Been a customer since 2005 and have purchased my last 4 new vehicles from them. Sales and service at one time was excellent and I would recommend them to all of my friends. BUT Times have changed and now I new vehicles from them. Sales and service at one time was excellent and I would recommend them to all of my friends. BUT Times have changed and now I would not recommend them to my worst enemy. Why? I just ran into a situation with one of my vehicles, a 2011 Dodge Caliber that I purchased from them brand new. When I bought it, I also purchased a LIFETIME warranty that has paid for itself several times over. I have had the entire AC system rebuilt on it, one motor replacement and 2 transmission replacement to date. Each time, a $100 deductible. Never an issue getting it in to be looked at and fixed until recently. The transmission is overheating and it needs to be replaced again. No big deal, right? WRONG!! I bring it in and had a recording of the car sitting on the highway with the transmission overheat light on and you could hear my revving the engine with NO movement. The service writer asked me if I had made an appointment to bring in the car and I said "NO". I was then told that it would take 2 weeks BEFORE the could run a diagnostic on the problem and if they determined that it would have to be replaced, it could take up to a month to 2 months to complete. So, I left the car and the next day I called the Service Manager and left him a voicemail. I never hear back, so the day after I called the service center again and just happened to be talking to the service writer from the day I had dropped off my car. She ran down the service manager and he called me and said they only have one person doing transmissions and they already have more than 10 vehicles being worked on and that the situation was the same as what the service write had said and it could take up to 2 months to get it back. He said, the only other solution is to take it somewhere else to get it worked on. Now, I say "Is this how you treat a 19 year customer?" To sling a line saying only one person can work on it is insulting considering I know at least 4 mechanics and a few of the dales people at that dealership and they all say that there is lots of mechanics there that can change out a CVT transmission because they cannot be rebuilt. Sorry to say, I am done with Landers McClarty if they are going to treat their customers like this and feed them lines like that. I guess they figured they were just dealing with an idiot and did not realize that I have been working on cars myself for over 40 years..... I will NEVER EVER Recommend them to anyone again. Go to the Arab dealership because they don't treat their customers this way More
Been a customer since 2005 and have purchased my last 4 new vehicles from them. Sales and service at one time was excellent and I would recommend them to all of my friends. BUT Times have changed and now I new vehicles from them. Sales and service at one time was excellent and I would recommend them to all of my friends. BUT Times have changed and now I would not recommend them to my worst enemy. Why? I just ran into a situation with one of my vehicles, a 2011 Dodge Caliber that I purchased from them brand new. When I bought it, I also purchased a LIFETIME warranty that has paid for itself several times over. I have had the entire AC system rebuilt on it, one motor replacement and 2 transmission replacement to date. Each time, a $100 deductible. Never an issue getting it in to be looked at and fixed until recently. The transmission is overheating and it needs to be replaced again. No big deal, right? WRONG!! I bring it in and had a recording of the car sitting on the highway with the transmission overheat light on and you could hear my revving the engine with NO movement. The service writer asked me if I had made an appointment to bring in the car and I said "NO". I was then told that it would take 2 weeks BEFORE the could run a diagnostic on the problem and if they determined that it would have to be replaced, it could take up to a month to 2 months to complete. So, I left the car and the next day I called the Service Manager and left him a voicemail. I never hear back, so the day after I called the service center again and just happened to be talking to the service writer from the day I had dropped off my car. She ran down the service manager and he called me and said they only have one person doing transmissions and they already have more than 10 vehicles being worked on and that the situation was the same as what the service write had said and it could take up to 2 months to get it back. He said, the only other solution is to take it somewhere else to get it worked on. Now, I say "Is this how you treat a 19 year customer?" To sling a line saying only one person can work on it is insulting considering I know at least 4 mechanics and a few of the dales people at that dealership and they all say that there is lots of mechanics there that can change out a CVT transmission because they cannot be rebuilt. Sorry to say, I am done with Landers McClarty if they are going to treat their customers like this and feed them lines like that. I guess they figured they were just dealing with an idiot and did not realize that I have been working on cars myself for over 40 years..... I will NEVER EVER Recommend them to anyone again. Go to the Arab dealership because they don't treat their customers this way More
Rob Dunn was great! !! He worked hard at getting me in the car I wanted and the whole process went smoothly. !! He worked hard at getting me in the car I wanted and the whole process went smoothly. More
The dealership was fair and gave me a good rate! It did take some negotiating but in the end I’m pleased with dealership and my vehicle! It did take some negotiating but in the end I’m pleased with dealership and my vehicle! More
Always nice to have a salesperson who is knowledgeable about the product and willing to consider the best fit for my needs, not just what is available on the showroom floor. As a result I will be a return about the product and willing to consider the best fit for my needs, not just what is available on the showroom floor. As a result I will be a returning customer. More
Mr. Horne was understanding and my salesman, Mr. Henderson was extremely knowledgeable. I left very pleased with my experience. Henderson was extremely knowledgeable. I left very pleased with my experience. More