Steve Landers Kia - Service Center

Love service at this dealership. Shuttle driver is great! It is great to be able to feel confident with the service team when I need to use them. I absolutely love the shuttle driver. He is so pleasant and It is great to be able to feel confident with the service team when I need to use them. I absolutely love the shuttle driver. He is so pleasant and fun to ride with and is always right on time. I'm very happy with my service visits. More

Oil change I had my oil changed and tires rotated and they did a great job in a short amount of time, I appreciate the job they did, thank you. I had my oil changed and tires rotated and they did a great job in a short amount of time, I appreciate the job they did, thank you. More

service of car I made an appt. to have my car serviced. Enid is an awesome customer service person. I feel she really wants my experience to be a good one when I c I made an appt. to have my car serviced. Enid is an awesome customer service person. I feel she really wants my experience to be a good one when I come in. I am really impressed. More

Be better next time You guys could be better by listening to the client than do what you think. When I dropped my car off, I gave a detailed note on my car being raided b You guys could be better by listening to the client than do what you think. When I dropped my car off, I gave a detailed note on my car being raided by rat,rodent and ate my wires that linked to my transmission.i expected the technician to check wires first but he opened the transmission first and charged me for that labour before then going back out to see that the issue is wiring problem. I paid gravely for this and I hate to think of it. The reason I paid is just that after that,I have more assurance of my vehicle health, haven checked it for performance by dealership. If I can get some fund charged back to my credit card, I will be better off. Check the call logs and notes on this service, I told the agent that rodent are my wires while I was on roadtrip and had my car packed for 5 days but instead of run checks on wiring harness that could take 30mins max, the tech jumped to my transmission and charged me labor for the hours spent. More

The happiest day of my life. Good donuts, good coffee, free Wifi, easy to understand remote for TV, large cardboard cut-out of Giant Gerbil next to waiting area, Enid is awesome. Good donuts, good coffee, free Wifi, easy to understand remote for TV, large cardboard cut-out of Giant Gerbil next to waiting area, Enid is awesome. More

Recall on Oil Cord and Oil Change I received excellent customer service from Enid. My car was serviced in a timely manner. I really appreciate the hand wash of my car. I will continue I received excellent customer service from Enid. My car was serviced in a timely manner. I really appreciate the hand wash of my car. I will continue to use Fletcher Kia Service Department. More

Friendly, professional people who care! I was immediately greeted by a service writer who asked what he could do for me. Told him I had a noon appointment and he replied, "Richard?" Yes. He I was immediately greeted by a service writer who asked what he could do for me. Told him I had a noon appointment and he replied, "Richard?" Yes. He had my paperwork in his hands and he confirmed what I needed done. I had a recall notice and wanted to also have an oil change and tire rotation. He told me about how long it would take. (Sorry I didn't get his name.) Service Advisor Enid came into the waiting area to tell me that the work was already completed (ahead of schedule!) and said my car was being taken to be washed and vacuumed. A short time later Enid returned to say my car was ready right outside the door ... and it was clean! It's always a pleasure to see Ms. Enid. She makes each visit enjoyable. I'm very pleased with the service I receive from Steve Landers Kia. And I really love my Kia Soul ... especially the Sirius/XM Infinity radio which records SIX stations of my choosing. INCREDIBLE! I could never imagine having such a wonderful invention!!! More

Oil change and tire rotation Had a 9:30 appt. got there way early and they went ahead a serviced my vehicle. Fast service. Very pleased!!! Vehicle runs like new vehicle now! Had a 9:30 appt. got there way early and they went ahead a serviced my vehicle. Fast service. Very pleased!!! Vehicle runs like new vehicle now! More

Great Service all around I was driving freeway speed in my Kia Soul and heard a "whoosh" sound and experienced a power drain. Then the Malfunction Indicator Lamp came on and I was driving freeway speed in my Kia Soul and heard a "whoosh" sound and experienced a power drain. Then the Malfunction Indicator Lamp came on and stayed on. Kia was very busy when I called right in the middle of Spring Break, but Enid managed to work me in the next morning for a diagnostic. Ned took me back to work and picked me up that afternoon exactly as promised. Fortunately, the test found I had merely left the gas cap insufficiently tightened. Why it chose three days after refueling to come loose, I don't know. But I was very impressed with how valued the Kia Staff made me feel, even with my minor vehicle problem. I would certainly recommend this team to care for any cars and for the people who own them. Jean Morris, Conway. More

Done to my satisfaction I had one bad experience with a Quick Oil Change service and will next trust my car to anyone but my dealer. Glad I made the 20 mile drive. I had one bad experience with a Quick Oil Change service and will next trust my car to anyone but my dealer. Glad I made the 20 mile drive. More