Steve Landers Kia - Service Center

Very positive experience. In and out in 45 minutes. Waited for the vehicle and it was comfortable and accommodated me needing to work while there. Much appreciated. Waited for the vehicle and it was comfortable and accommodated me needing to work while there. Much appreciated. More

When I arrived, a was a little before my appointment time but was taken right in. I was escorted to the waiting area and was kept inform as to the work being performed on my vehicle. I was there about an hou but was taken right in. I was escorted to the waiting area and was kept inform as to the work being performed on my vehicle. I was there about an hour which was surprising to be since there were several things and a recall to be performed on my vehicle. Ryan explained what work had been done and what to expected at my next regularly scheduled visit. He then escorted me to the checkout and waited to take me to my car. It was a very pleasant experience. I trust Steve Lander's employees and have never been disappointed. I love Landers and their expert employees. When I'm ready for a new vehicle or for work to be done to my car, it'll be Landers that does it. Thank you for an overall excellent experience. More

Excellent team, as soon as I arrived they took care of me and got me out of there in half the time. GREAT TEAM TO WORK WITH! and got me out of there in half the time. GREAT TEAM TO WORK WITH! More

I had a safety recall. I was very please in how they got me in and out and also having my car cleaned was special. me in and out and also having my car cleaned was special. More

Friendly; short waiting time; I feel I can trust them with my vehicle. I’ve use this dealership for over ten years and will continue to use them. with my vehicle. I’ve use this dealership for over ten years and will continue to use them. More

The service center was great and the service people let you know at each step what is going on, It was great service. Thank you you know at each step what is going on, It was great service. Thank you More

I was pleasantly surprised at how easy my service visit was. Needed oil change (etc.) but also had a problem with a tire that couldn't hold air. Made appointment via phone only 30 minutes before I arrived was. Needed oil change (etc.) but also had a problem with a tire that couldn't hold air. Made appointment via phone only 30 minutes before I arrived and Service Advisor Justin told me that he would do his best to have the work done ASAP but that many customers were ahead of me and they were short-staffed. I expected that I would need to leave the car overnight. However, Justin called me to say that the tire was unable to be fixed but that they had a new replacement (same brand & size)in stock; told me how much that would be and said he'd let me know when the car would be ready. A little over 3 hours after I dropped off the car I received a call from Justin and an email letting me know the car was ready for pickup!! The whole process was easy and quick. Justin presented my clean 2014 Kia Soul to me and it drove like a brand new car! Thanks to all who helped. More

Friendly and helpful. Willing to answer questions. Accommodations if you have to wait there are nice at new location. Kia has definitely stepped it up over the last 10 years. I always drive Toyotas & Accommodations if you have to wait there are nice at new location. Kia has definitely stepped it up over the last 10 years. I always drive Toyotas & expected to be less satisfied with my Sorento & factory maintenance, but honestly I’ve been real happy with this car, the dealership in Little Rock, and the service department. More

I was impressed w/my service guy this visit. My last oil change, I brought an issue to the rep and he did not document it. Therefore, when I had the same issue this visit, all my service rep could do was do change, I brought an issue to the rep and he did not document it. Therefore, when I had the same issue this visit, all my service rep could do was document it for the first time instead of getting it fixed. More

The manager who oversaw the service was both courteous and professional. He attended to all matters and gave good feedback when asked questions about the vehicle. and professional. He attended to all matters and gave good feedback when asked questions about the vehicle. More