Steve Landers Kia - Service Center

I couldn't believe how easily & quickly the Service people at Landers Kia made my day! My 2014 Soul needed an oil change & basic service ... but my original battery could no longer start the car. Calle people at Landers Kia made my day! My 2014 Soul needed an oil change & basic service ... but my original battery could no longer start the car. Called for an appointment at 2:45 on Thursday afternoon, explained my predicament, was concerned that it might be Friday or Monday before I could get in. Darcy told me they had an opening at 4PM THAT DAY! Told her I also needed a new battery and asked if they had a replacement in stock. Within about 2 minutes she said "Yes!" I connected my car's battery to my wife's, started my car and drove to the dealership. A smiling Service Writer named Kemp greeted me; asked what work was needed; he suggested that coolant replacement would be wise & I agreed. Kemp assured me they would get to work right away. About 40 minutes later Kemp told me my Kia Soul was ready, it had been washed & vacuumed and was at the door; all I had to do was to go to the cashier and pay! WOW! I was so relieved! Thanks to all the people who made this all happen for me so easily and quickly. Thanks LANDERS SERVICE TEAM!!! Dick M More

I can't express how much I have been impressed with the quality of service that Richard in service provides. He communicates effectively and really makes us feel like family. I have dealt with multiple adv quality of service that Richard in service provides. He communicates effectively and really makes us feel like family. I have dealt with multiple advisors at numerous shops over the years and no-one compares from a customer service standpoint. I have no concerns sending my wife or daughter in with service questions because I truly feel like he will look out for our best interests. More

Genuinely a zero-star experience with the service department at Landers Kia. Dropped off my car on a Wednesday with a check engine light on and 3:30 p.m. appointment to have it looked at that day. A department at Landers Kia. Dropped off my car on a Wednesday with a check engine light on and 3:30 p.m. appointment to have it looked at that day. A service aid named Todd said he'd get back to me some time the next day with an update, but stressed that engine issues are hard to timetable without a full diagnosis of the issue. I appreciated his transparency, but that was the last I ever heard from him. Called back Thursday and was told to leave him a message. Called Friday twice and it was the same experience. Finally, called Saturday to no avail and, as someone who needed a mode of transport for their job, decided to buy a new car altogether. Called the following Monday and left another voicemail to say "Please, do not look at my car," and when I followed up the same day on that voicemail, I finally talk to a service rep who tells me my car is now being diagnosed. It's evident the whole department needs a lesson in communication skills. I will never be touching a Kia again. More

Check in and check out was quick and easy. I love that it looks at your tires and if it out of balance when you drive in. Richard was very nice and professional and answered any questions that I had. it looks at your tires and if it out of balance when you drive in. Richard was very nice and professional and answered any questions that I had. More

We were in this morning to have our 2018 Sportage serviced. We were disappointed that the mandate to wear face masks was not enforced. There was a customer when we entered who never put on a face c serviced. We were disappointed that the mandate to wear face masks was not enforced. There was a customer when we entered who never put on a face covering and was moving around constantly and a few employees who passed through the waiting area without face masks. Thus, based on this we are rating is mixed for this visit. More

Oil change was very quick. The complimentary wash & vacuum wasn’t completed as expected. Upon delivery of vehicle, it wasn’t washed & had to be returned to be washed. Vacuum job was very poor, could ba vacuum wasn’t completed as expected. Upon delivery of vehicle, it wasn’t washed & had to be returned to be washed. Vacuum job was very poor, could barely tell it had been vacuumed at all. Customer service personnel were very friendly & considerate More

This was a re-repair as the first didn't work. They really worked with me! They were kind enough to come get my car so I wouldn't miss a day of work. They stayed in touch with me via text, and even wor really worked with me! They were kind enough to come get my car so I wouldn't miss a day of work. They stayed in touch with me via text, and even worked with me on how to get the payment to them once completed. Sometimes repairs don't work, it's how they resolve the issue that matters. I'm very satisfied. The car was even washed before being returned. More

I wrote the below review, went out to my car, and discovered the turn signal STILL DOESN'T DOESN"T WORK. Plus, they charged me for a bulb when I'd told them the bulb was brand new, although perhaps i discovered the turn signal STILL DOESN'T DOESN"T WORK. Plus, they charged me for a bulb when I'd told them the bulb was brand new, although perhaps it is an official part. If they satisfactorily correct this and deduct what I spent yesterday, I'll update this back to five stars. Mistakes happen, it's how they are corrected which matters. They are taking COVID safety very seriously, and as a high risk person, I thank them. I had a blinker go out and replacing the bulb didn't work. Not having a driver, I told them I'd be forced to wait. I was able to wait in a comfortable chair far away from others. The diagnosis and repair took less than an hour. An employee said they are thoroughly sanitizing every few hours. More

My warning lights were scanned and corrected also my tires checked and properly inflated. Service department was very interested in solving my vehicles warning lights and informing me of checks run. tires checked and properly inflated. Service department was very interested in solving my vehicles warning lights and informing me of checks run. More

Great customer service!!!!!! Drove in, Melinda was very prompt in greeting me, and checking my Sorento in for Service. Waited in wait area for vehicle to be serviced. Everyone is always friendly & helpfu prompt in greeting me, and checking my Sorento in for Service. Waited in wait area for vehicle to be serviced. Everyone is always friendly & helpful at Steve Landers Kia. More