Steve Landers Kia - Service Center

I was pleasantly surprised at how easy my service visit was. Needed oil change (etc.) but also had a problem with a tire that couldn't hold air. Made appointment via phone only 30 minutes before I arrived was. Needed oil change (etc.) but also had a problem with a tire that couldn't hold air. Made appointment via phone only 30 minutes before I arrived and Service Advisor Justin told me that he would do his best to have the work done ASAP but that many customers were ahead of me and they were short-staffed. I expected that I would need to leave the car overnight. However, Justin called me to say that the tire was unable to be fixed but that they had a new replacement (same brand & size)in stock; told me how much that would be and said he'd let me know when the car would be ready. A little over 3 hours after I dropped off the car I received a call from Justin and an email letting me know the car was ready for pickup!! The whole process was easy and quick. Justin presented my clean 2014 Kia Soul to me and it drove like a brand new car! Thanks to all who helped. More

Friendly and helpful. Willing to answer questions. Accommodations if you have to wait there are nice at new location. Kia has definitely stepped it up over the last 10 years. I always drive Toyotas & Accommodations if you have to wait there are nice at new location. Kia has definitely stepped it up over the last 10 years. I always drive Toyotas & expected to be less satisfied with my Sorento & factory maintenance, but honestly I’ve been real happy with this car, the dealership in Little Rock, and the service department. More

I was impressed w/my service guy this visit. My last oil change, I brought an issue to the rep and he did not document it. Therefore, when I had the same issue this visit, all my service rep could do was do change, I brought an issue to the rep and he did not document it. Therefore, when I had the same issue this visit, all my service rep could do was document it for the first time instead of getting it fixed. More

The manager who oversaw the service was both courteous and professional. He attended to all matters and gave good feedback when asked questions about the vehicle. and professional. He attended to all matters and gave good feedback when asked questions about the vehicle. More

My car had a recall. The service department was professional, respectful, courteous, and friendly. They got the job done in a timely manner. I would recommend them. professional, respectful, courteous, and friendly. They got the job done in a timely manner. I would recommend them. More

Great Service Great services. They picked up my vehicle, serviced it and then returned it to me. The washing of my vehicle was an added bonus. It was much appreciat Great services. They picked up my vehicle, serviced it and then returned it to me. The washing of my vehicle was an added bonus. It was much appreciated. More

Always happy with SL Kia service SL Kia has got things down pat. Easy scheduling on phone or on their website. Always greeted immediately and courteously. Planned work is explained. A SL Kia has got things down pat. Easy scheduling on phone or on their website. Always greeted immediately and courteously. Planned work is explained. Always done on time or before. Car is returned nicely cleaned. More

Service staff Everyone in the Service Department was very friendly and made me feel like they were glad I chose their dealership over other Kia dealerships in my ar Everyone in the Service Department was very friendly and made me feel like they were glad I chose their dealership over other Kia dealerships in my area. More

Good experience I used the pickup and delivery service to maintain social distancing. No one showed up at the appointment time, but as soon as I contacted the service I used the pickup and delivery service to maintain social distancing. No one showed up at the appointment time, but as soon as I contacted the service department someone came for the car within the hour. The car was returned in very clean condition. I will use them again. More

Took care of the A/C. So glad they knew what to do. Total cost was the same as the estimate. Had to wait longer than expected but it was worth it. Total cost was the same as the estimate. Had to wait longer than expected but it was worth it. More