Steve Landers Kia - Service Center

well my car has been at landers for over 40 days said its fixed two times i come to get it both times check engine light on this last time they restet comp and drove around block light back on restet ok your fixed two times i come to get it both times check engine light on this last time they restet comp and drove around block light back on restet ok your good to go car been sitting not used is cause drive and will fix lol so if it comes back on just call we will come get it so still nobody has called me so my next step is bbb or 7 on your side or ? More

the worst experience i’ve ever had they are rude and give you the run around and kept my car for 2 months while working on it didn’t give me a loaner til 3 weeks after they took my car they do not care about you the run around and kept my car for 2 months while working on it didn’t give me a loaner til 3 weeks after they took my car they do not care about thier customers just money even the car they loaned us was filthy with a cracked windshield when we finally got our car fixed and back it was filthy as well be warned the worst experience ever More

My car has been at the dealership for 4 months waiting on a transmission. 2021 Kia Soul Turbo with less than 14K miles. Nothing but the run around and lies. They never call back or follow up. on a transmission. 2021 Kia Soul Turbo with less than 14K miles. Nothing but the run around and lies. They never call back or follow up. More

I couldn't believe how easily & quickly the Service people at Landers Kia made my day! My 2014 Soul needed an oil change & basic service ... but my original battery could no longer start the car. Calle people at Landers Kia made my day! My 2014 Soul needed an oil change & basic service ... but my original battery could no longer start the car. Called for an appointment at 2:45 on Thursday afternoon, explained my predicament, was concerned that it might be Friday or Monday before I could get in. Darcy told me they had an opening at 4PM THAT DAY! Told her I also needed a new battery and asked if they had a replacement in stock. Within about 2 minutes she said "Yes!" I connected my car's battery to my wife's, started my car and drove to the dealership. A smiling Service Writer named Kemp greeted me; asked what work was needed; he suggested that coolant replacement would be wise & I agreed. Kemp assured me they would get to work right away. About 40 minutes later Kemp told me my Kia Soul was ready, it had been washed & vacuumed and was at the door; all I had to do was to go to the cashier and pay! WOW! I was so relieved! Thanks to all the people who made this all happen for me so easily and quickly. Thanks LANDERS SERVICE TEAM!!! Dick M More

I can't express how much I have been impressed with the quality of service that Richard in service provides. He communicates effectively and really makes us feel like family. I have dealt with multiple adv quality of service that Richard in service provides. He communicates effectively and really makes us feel like family. I have dealt with multiple advisors at numerous shops over the years and no-one compares from a customer service standpoint. I have no concerns sending my wife or daughter in with service questions because I truly feel like he will look out for our best interests. More

Genuinely a zero-star experience with the service department at Landers Kia. Dropped off my car on a Wednesday with a check engine light on and 3:30 p.m. appointment to have it looked at that day. A department at Landers Kia. Dropped off my car on a Wednesday with a check engine light on and 3:30 p.m. appointment to have it looked at that day. A service aid named Todd said he'd get back to me some time the next day with an update, but stressed that engine issues are hard to timetable without a full diagnosis of the issue. I appreciated his transparency, but that was the last I ever heard from him. Called back Thursday and was told to leave him a message. Called Friday twice and it was the same experience. Finally, called Saturday to no avail and, as someone who needed a mode of transport for their job, decided to buy a new car altogether. Called the following Monday and left another voicemail to say "Please, do not look at my car," and when I followed up the same day on that voicemail, I finally talk to a service rep who tells me my car is now being diagnosed. It's evident the whole department needs a lesson in communication skills. I will never be touching a Kia again. More

Check in and check out was quick and easy. I love that it looks at your tires and if it out of balance when you drive in. Richard was very nice and professional and answered any questions that I had. it looks at your tires and if it out of balance when you drive in. Richard was very nice and professional and answered any questions that I had. More

We were in this morning to have our 2018 Sportage serviced. We were disappointed that the mandate to wear face masks was not enforced. There was a customer when we entered who never put on a face c serviced. We were disappointed that the mandate to wear face masks was not enforced. There was a customer when we entered who never put on a face covering and was moving around constantly and a few employees who passed through the waiting area without face masks. Thus, based on this we are rating is mixed for this visit. More

Oil change was very quick. The complimentary wash & vacuum wasn’t completed as expected. Upon delivery of vehicle, it wasn’t washed & had to be returned to be washed. Vacuum job was very poor, could ba vacuum wasn’t completed as expected. Upon delivery of vehicle, it wasn’t washed & had to be returned to be washed. Vacuum job was very poor, could barely tell it had been vacuumed at all. Customer service personnel were very friendly & considerate More