Steve Landers Kia - Service Center

I have been working on getting warranty work completed and have experienced multiple road blocks. I was told I’d receive a call when the parts were in and didn’t I called and made an appointment anyway and have experienced multiple road blocks. I was told I’d receive a call when the parts were in and didn’t I called and made an appointment anyway. I arrived to find the parts were in, but they didn’t realize this included the placement of the rear back windows, so nothing was done. I was told someone would call to schedule with me, aping with “The glass guy” to do the work. I waited 2 weeks for a call, then, I called 3 separate times to be told again, someone will call. I didn’t receive a call. On a scheduled day off, ai drove up to the dealership to talk to someone. I told them what all had happened and I waited for them to talk to the person who handled my case in the past. When they came back, they said there are no parts with your name in stock now. Once again, I was told I would get a call by the end of the day, BUT if you don’t get a call, call Clay or Tony Wall because “I am off tomorrow”. No call came, and Tony told me to text him as he gets a lot of solicitors that call him. I texted him and have still heard nothing. This warranty work needs to be done prior to 60k miles and I am approaching this mileage. I have put on 3-4 thousand miles since I have started trying to get this work done. I am truly frustrated and don’t know what else to do but report this here, then move to the General Manager. More

Friendly and fast service. Kept you in formed about what was going on with vehicle Kept you in formed about what was going on with vehicle More

No issues or problems this visit. Mr. Tony was helpful and kept me updated & informed on services I needed. Mr. Tony was helpful and kept me updated & informed on services I needed. More

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Tony Wall was the most helpful person I have encountered in some time. He absolutely defines hustle. Great experience! in some time. He absolutely defines hustle. Great experience! More

They were very accommodating and kind. Everything was done in a timely manner. I will definitely be coming back! Everything was done in a timely manner. I will definitely be coming back! More

Tony in service was outstanding on both trips to your dealership. Keep up your great service!!! dealership. Keep up your great service!!! More

My 2024 Telluride has been in the shop 21 days for warranty work. still waiting warranty work. still waiting More

Service was able to meet the scheduled time and complete work in rA reasonable time period. work in rA reasonable time period. More

Iaways have a good experience with you guys. I appreciate you kindness and look forward to seeing you the next time. Thanks I appreciate you kindness and look forward to seeing you the next time. Thanks More