Landers Chrysler Dodge Jeep RAM - Service Center

Tracey is a great service advisor...made it all very painless. Wish there was a bigger waiting area. painless. Wish there was a bigger waiting area. More

Know this~ pre-sell, they'll be all smiles, folksy and full of assurances regarding their 'superior' customer service. Once you've picked your car and ready to sign, they'll present you with warranty opti full of assurances regarding their 'superior' customer service. Once you've picked your car and ready to sign, they'll present you with warranty options. I've always been leary of warranties, so I was hesitant when their Finance Manager started his pitch. He was good. He smiled, assured me of the stellar commitment to service and even provided me his personal cell number to call, should I ever have problems with service after the sell. Based on his appearence of sincerity, we bought the platinum warranty and the scheduled oil change maintenance plans. First issue was a malfunctioning radio. It never worked. It would sputter, hiss and crackle every time the truck was started, and I wasn't able to even turn it off. I took it in twice, leaving it for multiple days at a time, to get it fixed under warranty. It took eight months before they finally replaced the unit. I spent eight months constantly hassling with their service reps. Exhausted and frustrated with the total run-around, I called the Finance Manager that had been so assuring that he'd help me if I ever ran into problems. He blew me off both times, and he hung up on me the last time I called. Good ol' fashioned sleazy car sales tactics. Then, I took the truck in for routine oil change and muli-point inspection before taking the truck on a long road trip. Landers Toyota gave it a clean bill, noting only the airfilters needed replacing. Halfway thru my trip, the steering started making grinding noises. It turns out the power steering fluid was very low. Yet, just days before, they gave gave it a thumbs-up. Now, I have to wonder what else they missed? To be fair, I have managed to get responses from upper management, but only after hours of leaving voice mails, emails, etc. They all empathize and say all the right things, but again, no follow up or follow through. It feels like it's all been for show, a series of meaningless gestures that hasn't really addressed the problems at all. All I want is for them to provide the services that I've paid them for. Nothing more, nothing less. All of this started with me using the 'please and thank' approach. As time wore on without recourse or results, I had to escalate. This review is my last resort to have my problems addressed. Nothing else has worked. Buyer beware. More

I did not see a single employee wearing a face mask in this awful pandemic. Not a safe environment even for people who have been vaccinated this awful pandemic. Not a safe environment even for people who have been vaccinated More

Quick, courteous service. Great team that got me in and out in just a few minutes. Highly recommend Steve Lander Dodge for a great overall experience! out in just a few minutes. Highly recommend Steve Lander Dodge for a great overall experience! More

I’m happy that I chose to buy my Jeep Grand Cherokee at Steve Landers because of the service department. My Service Advisor was Heather Allen and she really helped me out! Steve Landers because of the service department. My Service Advisor was Heather Allen and she really helped me out! More

Chris Lawhon greeted me in a very friendly & professional manner, then took care of my issue. He made sure the issue was resolved & then sent me on my way in a very timely fashion. manner, then took care of my issue. He made sure the issue was resolved & then sent me on my way in a very timely fashion. More

Heather did a really wonderful job making sure that all of needs were met and that my car was well taken care of.Great Job of needs were met and that my car was well taken care of.Great Job More

Left my vehicle overnight. Previous visit I was going to wait for oil change service and when I arrived they said it was a 2.5 hr wait. Very disappointed they didn't tell me this before I arrived. It was wait for oil change service and when I arrived they said it was a 2.5 hr wait. Very disappointed they didn't tell me this before I arrived. It was a 35-40 min drive to dealer. Very angry! More

Service was great i got everything done in timely matter watch a lot of tv overall the service good staff was friendly a bit long on the wait time watch a lot of tv overall the service good staff was friendly a bit long on the wait time More

It was very quick and the service department was very friendly. I will definitely be using them again when needed. Even convenient area for drop off friendly. I will definitely be using them again when needed. Even convenient area for drop off More