Landers Chrysler Dodge Jeep RAM - Service Center

Horrible experience. I bought a 2023 Challenger Scat Pack at the end of May and love the car. However, in August a long crack appeared in the front windshield, It started I bought a 2023 Challenger Scat Pack at the end of May and love the car. However, in August a long crack appeared in the front windshield, It started at the edge (on the passenger side) and curved up and across, about 2 feet long. I had not noticed anything striking the windshield, and there was no mark from a rock or anything, just a crack. So, this did not seem right. I checked my warranty, and it said 12 months or 12,000 for the windshield, so I thought maybe it was at least a possibility to be covered. I made an appointment with the Service Department. One advisor (Ethan) was not sure, so he asked another advisor (Heather), and she immediately said (without looking up) that it was not covered under warranty. So, when I asked about the warranty, THEN she said all they could do was take photos and “send them to Chrysler and see what they say”. So, he took the photos, and I left. During the following week, I tried contacting him by message and calling three times, but he never responded. When I finally did talk to him (by going through another Advisor), he said that he had checked with the warranty advisor and that it wasn't possible (not sure when he was planning to tell me). NOTE: I also never received a survey in my email like I usually do after an appointment, which was strange, and like I never existed). Anyway, a friend told me I should go to Red River Dodge in Heber Springs. So, I did, and guess what? They also took photos AND got it approved under warranty. Not only that, but they also said they had dealt with TWO OTHER Challengers that had the same problem and were also fixed under warranty. SO...as a result, I now take my cars and my business to Red River. They have bent over backwards to help, and their customer service is amazing. I also still have a Dodge Charger that I bought new from Landers back in 2018, but after this experience, I am going to Red River for Service for it as well and will likely try to buy new from them again in a few years to replace it. After spending over $80K on cars and service with Landers in the past several years, I was very disappointed to be treated this way. NOTE: I tried at length to speak to someone in person instead of posting a review but wrote the Service Director and Customer Relations Manager at Landers and they never responded. Someone finally called back after I tried calling but never contacted me again or followed up after saying he would "look into it". But this didn't surprise me and no longer matters anyway since they completely lost my business. More

The worst customer service I have ever experienced myself! First of all I had an appointment with the service Department at 9:00am so I drop off my truck at 8:58am to have my sunvisor repaired/rep myself! First of all I had an appointment with the service Department at 9:00am so I drop off my truck at 8:58am to have my sunvisor repaired/replaced in my 2021 Ram 1500 (32,225 miles) at 4:15pm I get a call from Cayden F. telling me that he "Double checked with the Warranty manager to sure" and my sunvisor would be covered under the "Basic Warranty" but the "bad news" the part would not be until for 3 days. I drive 30 minutes in rush hour traffic only to get there and find out "Oh it looks like you warranty expired in July" This time Cayden did not double check or check at all he just literally changed his story from 45 minutes prior and I was quoted $400 to replace the flip down sunvisor in my truck! I would've completely understood the rules of a "Basic Warranty" at 9:00am when I dropped my truck off, I would've understood a "Basic Warranty" at 4:15pm but what do not understand is why this service department attempts to play some kind of "Gotcha" game and create a very angry customer! My only recommendation would be to NEVER even attempt to use Landers Chrysler Dodge Jeep Ram for service, new vehicle purchase, used vehicle purchase or anything other than an example of exactly how not to do business in 2024!! With most businesses begging for customers you have unprofessional, dishonest and crooked businesses like this one still believing the "Gotcha" method works! I will gladly pay another Ram dealership whatever the cost to replace my sunvisor 100% guarantee I will not have to deal with a "service advisor" trying to create a "Gotcha" situation and I absolutely will not have to pay anywhere near $400 for it!! All the advisor had to do was take 45 seconds to assess the situation at 9:00am and say "No sir your vehicle is 1 month out of warranty and there will be a charge for the repairs" and I would've said Ok just let me know how much and when to schedule the work! I really hope this place moves out of the dishonest 1990's way of doing business because they will absolutely shut the doors on the place at some point in the near future if they do not! Completely avoidable and completely ridiculous!!!! More

They have had my jeep for six weeks, Noone answer phone calls and they don't return phone calls. I had my vehicle towed to them. Zach is my service technician. The last text I received stated that it was g calls and they don't return phone calls. I had my vehicle towed to them. Zach is my service technician. The last text I received stated that it was going to cost 9000.00 to repair my transmission which is ridiculous. Asked for the management to call me and as of today I haven't heard from anyone. More

Had an appointment for Wednesday at noon for oil change, tire rotation and check transmission. Picked up vehicle Saturday at 2, NO WORK DONE ON VEHICLE! I had an appointment! What a waste of time! tire rotation and check transmission. Picked up vehicle Saturday at 2, NO WORK DONE ON VEHICLE! I had an appointment! What a waste of time! More

The dealership has pretty good service. ..I only had one incident that took 6 months to resolve...other than that they Ok ..I only had one incident that took 6 months to resolve...other than that they Ok More

Nice and Friendly people there and nice environment good deal on car and work with you deal on car and work with you More