Landers Chrysler Dodge Jeep Ram

I visited this dealership at the end of last month to have my car serviced. Knowing nothing about cars, I simply told them the problem. They came back with a price, which I accepted as a necessary means have my car serviced. Knowing nothing about cars, I simply told them the problem. They came back with a price, which I accepted as a necessary means to fixing my car. My mistake was in trusting that the price given would be for a service actually needed; their mistake was in the representation that the service was necessary, at all. I attempted to contact the dealership through their online comment system, to which I received no reply. I then contacted the Better Business Bureau of Arkansas, and I received a VERY courteous reply from a person with whom I wish I had been able to speak from the beginning. The reply detailed the events of the morning at the dealership much as I relayed them--really no material difference between my story and theirs. However, what the reply failed to address was the material issue--WHY the repair was warranted/necessary in the first place. I approved a repair which was represented to me to be necessary to fix the issue with my car. I later discovered that the repair was unnecessary. The BBB administratively closed the case after a finding of a "reasonable" (if minimal) attempt to resolve the dispute on the behalf of the company. I would encourage people who feel that they've been mistreated by this (or any) business to make their (truthful) stories known in various online sources to notify other consumers, and contact consumer protection groups. At the very least, filing a complaint will help establish/reveal a pattern of unfair or misleading practices. I can't publish links here, but a quick search of AR consumer protection groups should yield a handful, including state commissions. This was an unfortunate event for me and, in the days and weeks to come, I will take steps to prevent it from happening to anyone else. UPDATE: I submitted this review, which is held in limbo for two weeks to give the company a chance to respond. They (evidently) had, and when I clicked the email link to read it, I got redirected. I sent a message approximately a week ago simply stating that I had searched for, but could not locate, their reply. They did not respond. More

I was in the market for a new Jeep Unlimited and had been to a few dealerships with mixed feelings about the deals offered. I was not even aware that Steve Landers Chrysler Dodge Jeep existed, until I was d to a few dealerships with mixed feelings about the deals offered. I was not even aware that Steve Landers Chrysler Dodge Jeep existed, until I was driving by on University Avenue, and saw that there were several Jeep Unlimiteds on their lot, and in the color I wanted. I turned in and immediately met Winston Marshall, one of the salesmen. He introduced me to Mike Nolan (the sales manager) and Chris (one of the owners) All three guys, Winston, Mike, and Chris worked very hard to be as accommodating as possible. They were friendly and presented deals in a very professional and courteous way. I never felt pressured. We talked in a calm intelligent manner and when we reached a point where I could not accept Mike's offer, Chris Chase (an owner) raised the offer for my trade to, what I had determined through my prebuy research, was fare and I accepted the deal. I think that these guys were genuinely concerned about giving me the best deal they could possibly give. My experience with buying a Jeep from Steve Landers Chrysler Dodge Jeep was easy, didn't take all day, and I would recommend them to my friends and family. More

Dealership, Salesperson, Vehicle were all outstanding. They made buying a car and learning how to operate it really easy. I would highly recommend this dealership to my family and friends They made buying a car and learning how to operate it really easy. I would highly recommend this dealership to my family and friends More

Out of all the new cars that we have bought, we have NEVER experience anything like Steve landers. Fast, friendly service. Mr. Winston and Mr. Nolan are awesome. Believe me, I will tell everybody that' NEVER experience anything like Steve landers. Fast, friendly service. Mr. Winston and Mr. Nolan are awesome. Believe me, I will tell everybody that's looking for a new ride, they need to give Steve landers a try. Once again THANKS YOU GUYS, for excepting us as part of the landers family More

Was greeted promptly and the trade ins were appraised quickly. We first were interested in a good used truck,, but Mr. Nolan suggested that there were special buys on new trucks. We looked a two trucks a quickly. We first were interested in a good used truck,, but Mr. Nolan suggested that there were special buys on new trucks. We looked a two trucks and decided on a Red, crew cab, 4 X 4 with Hemi engine and running boards. Test drive beautifully. We purchased it and was processed as quickly as possible. I would recommend this dealership and sales persons. More

had a great experience at steve landers. sale associates mike and winston was great they didnt just make me feel like a customer.but made me feel like i was worth a zillion bucks.when they knew that mike and winston was great they didnt just make me feel like a customer.but made me feel like i was worth a zillion bucks.when they knew that i did'nt have the best credit nor a lot of money so i didnt have a lot going for myself but a good income. landers put me in a new jeep. mike and winston will see me again. and i will send refers their way if they cannot help you i don't know who can.thanks so much steve landers and team keep up the great work. Ethel. More

I have to say this was our first time to purchase a new vehichle, and i was so nervous but Charlye was amazing. She treated and us like we had known each other for years. She was very honest and informativ vehichle, and i was so nervous but Charlye was amazing. She treated and us like we had known each other for years. She was very honest and informative, and the whole process was smooth and fast. We were not pressured or made to feel inferior. We were the customer and they were aiming to please us. David was who got us the great deal and we appreciate him so much for that. Mike in finacing was great also he explained everything in detail and was so nice to us. I would differently tell anyone who is wanting top customer care to go to Steve Landers. These guys are awesome. More

I purchased a 2012 Chrysler Town & Country from this dealership just a few months ago. The sales staff drove a hard bargin, but overall I saved $1000 over what the competition was offering. The one ph dealership just a few months ago. The sales staff drove a hard bargin, but overall I saved $1000 over what the competition was offering. The one phrase that stuck in my head was, "we want to earn your business". Overall the purchasing experience was quite positive. Fast forwarding to last week, I took the van for an oil change and car wash at a local business. The technician came in and showed me the air filter that had oil all over it (oil blow by). From my research, this could be a minor problem (bad PCV valve) or major problem (broke oil ring in one or more pistons). With only 4000 miles on the van I'm not worried since it's covered under warrenty. Here's where it gets ugly. I travel ALOT for my job. In fact, I was gone for the last month, home for three days (at which point I got the oil changed) and am now gone for another month on the other side of the country. I told my wife (who is a stay at home mother of four childer, hince the minivan) to contact the service department to make an appointment and get a loaner vehicle while hers is fixed. Guess what the service writer told her??? "We don't do loaner vehicles, it's probably a bad PCV valve and we can fix it in a few hours". Now if I were there, I would have loaded up my children and let them run wild through the dealership while the "few hours" passed. Luckily, my wife if much nicer. She has already contacted the compition who were more than happy to do the repairs and offer her a loaner vehicle. Perhaps Steve Landers Dodge didn't really want to "earn my business" after all. Hopefully this review will not fall on deaf ears and things can me made right. More

As soon as we hit the lot salesma waiting to help, I have purchased other vehicles before, but they make u feel welcome. Thanks, see you all again soon. purchased other vehicles before, but they make u feel welcome. Thanks, see you all again soon. More

I was not very familiar with Jeep Wranglers and was unsure of what model I really needed that would complement my lifestyle and activities. Working with Ethel was ideal because she has been in the busi unsure of what model I really needed that would complement my lifestyle and activities. Working with Ethel was ideal because she has been in the business a long time, knows the product line and is truly committed to finding the right vehicle for me. As a bonus, she has a wealth of first hand stories about off road trails and adventures. Truly a great experience. The Landers family are good, honest, hard working people. You cannot go wrong bringing your business to Landers. More