Landers Chevrolet of Norman

We had fun and we bought a truck! We got a very good deal on a truck that we wanted and had a very enjoyable experience. Our sales rep was extremely personable and easy to converse wit We got a very good deal on a truck that we wanted and had a very enjoyable experience. Our sales rep was extremely personable and easy to converse with. The whole process was quick and easy. More

Never again, and we recommend that you don't either We found a Nissan Armada at this dealership a week ago Saturday that was priced pretty well, so we made the two-hour drive to see if it was a fit for We found a Nissan Armada at this dealership a week ago Saturday that was priced pretty well, so we made the two-hour drive to see if it was a fit for us. They let us take the vehicle for an hour or so in order to make sure that it would fit my wife's unique 'back' situation. It seemed to be okay, so we went back to the dealership and traded our Infiniti FX35 for the Armada. This all happened late in the day on Saturday. All is well, until we arrive home two hours later and my wife's back is killing her. Since they were closed on Sunday, I began calling first thing Monday morning to let them know that this car was not going to work 'medically', and to find out if there was anything that could be done to reverse the deal that we made less than 24 working hours prior. I spoke with a salesman finally at about 8:30am, and he said that no one was there that could help with this request until around 9:30 or 10am, and that he would have someone call me. 10am came and went without a response, so I called back and asked for Mike Evans. I was told that Mike was with a customer and that he would call me back. Several more hours went by. All in all, I called this dealer at least 8 times on Monday, desperate to speak to someone in management about my dilemma. Finally, at around 3pm, I was told by Jeremy that they would be glad to take the Armada back in on trade and help us find something else to drive that would be more comfortable. I explained that I was trying to undo what we had just done, because the one that we traded was at least 'do-able' for her back and that I could not afford to take a $2000 hit on another trade-in situation. He said that this was over his head, and that he would have to get this request in front of another manager. I emphasized to him that I had been trying all day to do just that, with no return call whatsoever. Finally at around 4:30pm, Josh, our salesperson, called me back to explain that he had been off on Monday and just heard of our dilemma and apologized for the inconvenience. I pleaded with him to please get in front of management for me and that I would gladly pay some sort of 'restock fee' to undo the deal that was still less than 24 hours old. He called me back about 10 minutes later and said that the dealership had accepted a "buy bid" on our trade-in late Saturday, and that the buyer had picked up the car earlier that morning! If that were the case, why couldn't someone tell me this earlier in the day, instead of not even returning one phone call the entire day? Josh again apologized and explained that they tried to move the higher end trades in a hurry because they just don't have much luck with them at their dealership. At this point, all hope of undoing the deal is gone, and we accepted that we were going to have to do something different with car that we had purchased. I understand that the dealership has no obligation to undo or back out a contract once signed, but not even returning a phone call all day was unacceptable from a dealership that touts customer service as being their #1 priority. NOW COMES THE ULTIMATE KICK IN THE TEETH! One week later, I visit their website, only to find that the Infiniti that I traded, that they told me was sold almost immediately after we left town, and picked up first thing Monday morning by the 'buyer', mysteriously shows up on the website as a "just arrived new listing" for sale!!! What did they do?!?! Re-buy the car from whoever they sold it to a week before and now are offering it for sale?!?! Not only did they not seem to care when I was trying to find a way to reverse what was a mistake on our part, but then they have the unbelievable ability to lie to my face regarding the vehicle that we traded, telling me that it was already gone. The claim about "customer service above all" doesn't match reality in our experience. Good luck. More

Great vehicle purchased and great service! I recently purchased a vehicle from David Stanley Chevrolet of Norman and I would highly recommend them!! Our salesman, Cole Lauderdale, was extreme I recently purchased a vehicle from David Stanley Chevrolet of Norman and I would highly recommend them!! Our salesman, Cole Lauderdale, was extremely friendly and very knowledgeable. I have recommended the dealership and Cole to many of our friends and relatives. I couldn't have had a better car buying experience anywhere else !! More

Sales Our salesman was excellent. Very helpful and friendly. He was very helpful and fun to be with. He made the experience of shopping at the dealership b Our salesman was excellent. Very helpful and friendly. He was very helpful and fun to be with. He made the experience of shopping at the dealership better. If it wasn't for him we would never had shopped there. More

Theresa I contacted the dealership on an extremely low budget. Theresa did everything she could to find me a vehicle that fit my needs even though she knew it I contacted the dealership on an extremely low budget. Theresa did everything she could to find me a vehicle that fit my needs even though she knew it wasn't going to be a big money maker for her. She will be an asset to this dealership. I will be sending others her way. More

Tommy Cannady went above and beyond. Tommy Cannady went above and beyond in my search for a new vehicle. He kept me updated and informed of new vehicles that fit my criteria throughout my Tommy Cannady went above and beyond in my search for a new vehicle. He kept me updated and informed of new vehicles that fit my criteria throughout my search. Thank you! More

Our first visit I really appreciate their willingness to help no matter who walks through their doors, find the perfect car. Great first experience! We will most defi I really appreciate their willingness to help no matter who walks through their doors, find the perfect car. Great first experience! We will most definitely return when it's time to purchase another vehicle. Thank you very much David Stanley!!!! More

Lengthy, but satisfying, Very satisfying experience, in every way. ALL the staff were very warm and friendly, never pushy in any way. It was obvious all were very professional Very satisfying experience, in every way. ALL the staff were very warm and friendly, never pushy in any way. It was obvious all were very professional and highly trained in their position. Isreal made this experience even better, with his total comittment to making us very comfortable during the buying process.Prices were great, no problems of any kind. Several potential problems arose dealing with a special offer made to small business owners, but it was quickly and completely handled, to my complete satisfaction. As stated, very satisfying experience, and a great vehicle. This is my 9th new Chevy PU, and it is certainly the best. More

Great End Result Thanks to Robert and Ryan I was looking for something very specific and found it here. The negotiations were long and drawn out due to the management not willing to work with m I was looking for something very specific and found it here. The negotiations were long and drawn out due to the management not willing to work with me regarding price. So I originally walked and looked elsewhere until I saw the price was lowered again. So I got in touch with Robert Arnold. Robert was very professional and helpful. One thing that the pictures of a vehicle can't show is whether or not it was smoked in so I had to fly out there from Florida. In the meantime Robert was very honest and took a few pictures of a few scratches. He was even able to have them buffed out to make it perfect. Robert picked me up at the airport in the vehicle and I was also able to test drive it. He was able to answer all my questions and once at the dealer ship the process was seamless. I didn't have to get tossed around to 4 different managers or anything like that. Robert was there all the way and handed me over to Ryan for the financing. Ryan was a great guy and got me the best rate (better than Bank of America and any others that I tried). The one thing that I appreciated very much is that Ryan did offer me their warranty coverage, but didn't try to hard sell me on it. That is one of my pet peeves with dealer financing, but Ryan was a true pro and made sure that everything was in order. The whole process took less than an hour and I was out the door with my vehicle. The end result was that I got the vehicle I wanted for the price I wanted and Robert went the extra mile to have the scratches buffed out. I drove the vehicle back to FL and everything is as expected. Robert and I even went to lunch after the deal was sealed. Deal with Robert and he will take good care of you. More

Cruze Tom and Jerry were great to deal with and I am very pleased with the Cruze I bought! They made the whole experience of buying a car easy and were nice Tom and Jerry were great to deal with and I am very pleased with the Cruze I bought! They made the whole experience of buying a car easy and were nice. More