Landers Chevrolet Cadillac of Joplin - Service Center

Critters chewed up my wiring on my EV car. Fortunately, the light came on and I took it in to have it checked out. They found the chewed wiring and would not let me drive home. They provided a Fortunately, the light came on and I took it in to have it checked out. They found the chewed wiring and would not let me drive home. They provided a loaner car for me so I wasn't stranded. This occurred over Thanksgiving, so a lot of time was lost. Tom was excellent to work with, he communicated with me multiple times as we waited on the insurance adjuster then the parts. I knew my car was in good hands. I used to go to a different Chevrolet service department - I was not happy with them. I've been very happy with the service @ Landers and I've always worked with Tom. More

Briefly…I’m shopping an hour from home, driving a suburban that someone tried to steal at the KC airport but failed after stripping all the wires in the steering column. Today was the first time I ne suburban that someone tried to steal at the KC airport but failed after stripping all the wires in the steering column. Today was the first time I needed to use the windshield wipers after the car being repaired locally and then they wouldn’t turn off. Wouldn’t even slow down. It’s four thirty on a Friday before a three day holiday. A service manager and a mechanic, I’m so sorry I didn’t get their names, located and pulled the relevant fuse to shut down the wipers. First they checked the weather to see if I would be likely to run into more rain before I got home. A total stranger, at the last minute on a holiday weekend. They would only accept a heartfelt thank you and wished me a safe trip home. I’m a 76 year old widow and their kindness meant the world to me. Landers Chevrolet you rate 10+! More

The Service department went above and beyond to solve the issue on my 2019 silverado. issue on my 2019 silverado. More

I had a repair scheduled for 9:30 am and was told that I would be able to be shuttled back home and then picked up when the service was done. When I showed up I was told that they had no shuttle, they appar would be able to be shuttled back home and then picked up when the service was done. When I showed up I was told that they had no shuttle, they apparently called at 8:30 am but didn't bother to leave me a message. Then I was told they didn't have a transmission specialist in that day so they may not be able to change my fluid and filter. A job I have seen amateur Cadillac owners do in their garage at home. I then waited another 15 minutes for them to look at my car and tell me the guy they had there wasn't comfortable doing the job without the specialist. Very unprofessional and lazy, would not recommend their service to anyone. More

When I called to make an appointment, the service dept. was able to work on my car the following business day. My car was picked up and returned so I didn't have to leave work. I received a detailed descri was able to work on my car the following business day. My car was picked up and returned so I didn't have to leave work. I received a detailed description of the work that was done and any issues my car was having are now resolved. Everyone was friendly and does a fantastic job! This is why we continue to purchase cars from Landers. More

Cory got us in the same day, he has always been efficient and helpful over the years. and helpful over the years. More

Cooper done an absolutely fantastic job! ! Well satisfied with his services! Will definitely use him again. ! Well satisfied with his services! Will definitely use him again. More

As always, the service department at Landers took exceptional care of me and in addition saved me money. It's places and people like this that keep me as a loyal Chevy owner exceptional care of me and in addition saved me money. It's places and people like this that keep me as a loyal Chevy owner More

Kasi Goff is the one and only Service Advisor for me. She is fantastic. She always gets things right and done in a timely manner. Very professional and helpful with any questions I have. Thank you K She is fantastic. She always gets things right and done in a timely manner. Very professional and helpful with any questions I have. Thank you Kasi keep up the great work. More

Got everything done quickly and well, staff was very friendly and helpful, did not waste my time friendly and helpful, did not waste my time More