Landers Chevrolet Cadillac of Joplin

Friendly and painless trade. Ben Smith and Shawn in finance were both great to deal with. Best customer service we have had at a dealership in a while. Would highly recommend. Ben Smith and Shawn in finance were both great to deal with. Best customer service we have had at a dealership in a while. Would highly recommend. More

Great service. They. He led my tire and it needed replaced so they ordered a tire and had it ready by the end of the day. They. He led my tire and it needed replaced so they ordered a tire and had it ready by the end of the day. More

Pete was a great help, patient and helpfull, We got a great deal thanks to Pete and Sales manager,Dave and Sherry Swanson great deal thanks to Pete and Sales manager,Dave and Sherry Swanson More

I drove from Arkansas to joplin yesterday 7/7/22 at 11am with the exact truck that I wanted on your lot. I made it very clear that I wanted to buy it and wanted to spend as little time as possible sitting a with the exact truck that I wanted on your lot. I made it very clear that I wanted to buy it and wanted to spend as little time as possible sitting around. I am self employed and verification of income took a while and that’s on me. I know it takes a while to send over my bank records and explain that I’m in real estate. 5pm and we are told it’s a deal and that I have the financing to get the beautiful f-250 that I’ve been patiently waiting for all day! I pull out my subwoofer, amplifier, and adapter from my trade in (f150 raptor) arrange to have them re installed in the new f-250 ($300) the car salesman, Dilon (he was great through this whole process! Very personable and kept in great contact over the next 24 hours while this ordeal kept going on. Give that man a raise!) Takes the 250 to fill the tank up with gas while I sign the bank paperwork. I finish up the paperwork and pay the $5000 down and get in my new truck! Such an exciting moment! All we are waiting on is the Tag…..we were waiting around an hour before Shaun comes out with no tag and the news that it turns out the bank has not yet approved the loan. That we need to get back in the raptor and that tomorrow we will have the approval. ( I drove from Bella vista, ar specifically to shop at your store in Joplin) so with sadness but still the good feeling that delaying the anticipation of this new truck being mine we drive back to Arkansas. 7/8/22 I did not hear from Shaun until 12 in the afternoon after I reached out to dylon asking what’s going on. I got Shawn’s number from Dylon and called. I was told that I got approval and that dylon was in charge of finding a driver to drive the f-250 and that he would know in an hour when they would begin the journey. 2 comes and goes,3, 4, 5…. Finally I get a call from Shaun! Finally my truck! Nope. He says wrong number my bad. So I ask what’s going on and he tells me he’s been on hold and dealing with other customers! That he will get back to me in two minutes…….it’s 6pm and I’m guessing he went home for the day. I have never written a negative review online and am one of the most positive people out there. I hate even writing this negative review right now after all this, but am writing it in hopes that you guys will change how you manage this part of the buying process. I have felt like my business is not wanted or needed and that I am not appreciated, and I don’t want others to have to go through this in the future. It looks like I’m not going to be getting this truck? Who knows? If not how difficult will it be to get my $5k back? I’m not even going to complain about the time lost or ask for money to re install my stereo. Just wanted to make you aware of how I was treated. More

Nice, friendly straight to the point. No BS. Service was excellent. I recommend talking to Bobby Mac! No BS. Service was excellent. I recommend talking to Bobby Mac! More

We arrived to a very welcoming salesman Mac, who helped me with a trade in on my Silverado and purchase of a newer Camaro. The process was amazing, Mac did not pressure us into anything, and fought for mor me with a trade in on my Silverado and purchase of a newer Camaro. The process was amazing, Mac did not pressure us into anything, and fought for more on our trade which was appreciated! If you need anything, go see Mac, he will take care of you! More

Was extremely happy with the service I got. I wanted to give a local dealer a shot and they gave me no reason to shop anywhere else! I wanted to give a local dealer a shot and they gave me no reason to shop anywhere else! More

Landers is a great community partner. The clearly communicate vehicle information and talk through options. Professional, convenient and friendly! The clearly communicate vehicle information and talk through options. Professional, convenient and friendly! More

I went to landers on a Saturday afternoon after going to roper Kia first, where they claimed I could never find a car in my price range, walking in we were greated and asked what we were looking for and I t roper Kia first, where they claimed I could never find a car in my price range, walking in we were greated and asked what we were looking for and I told them I needed an suv around 10-14000 price range. Dylan our sales person took us to see 2 separate cars in that price range and I fell in love with my Nissan rogue with very little miles on it. GREAT price for this car!!! Took it home and the next day the AC went out. Were having 100° weather right now so after a bit of back and forth we finally got it back to them to check out, the compressor went out. They fixed it for us same day and its good to go. Dylan has been helping us through the whole process and has been nothing but nice and kind. I HIGHLY recommend them and him. This is the first truly good experience I've had at a car dealership! More

Customer Service, Kaci Goff, is very professional. She kept me informed regarding my Impala throughout the time I was waiting. I expected to be waiting all day. The repairs were complete in an appropr She kept me informed regarding my Impala throughout the time I was waiting. I expected to be waiting all day. The repairs were complete in an appropriate amount of time. I recommend Landers! More