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Land Rover Encino - Service Center

Woodland Hills, CA

4.6
189 Reviews

189 Reviews of Land Rover Encino - Service Center

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February 13, 2024

Very bad customer service. They kept my car for a week, I had to call them to get an update, gave my car back dirty and scrached More

by Arm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert and Jason
Feb 17, 2024 -

Land Rover Woodland Hills responded

Hi Arm, thank you for bringing this matter to our attention. Please reach out to us at (818) 861-9021 when you can so we can address this situation directly. Thank you and have a great day.

February 02, 2024

Tonya Goldsberry Rogers is truly outstanding ! She always makes it so easy and jeeps me informed. More

by David Miller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya Rogers
Feb 05, 2024 -

Land Rover Woodland Hills responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

December 15, 2023

I took my car on Wednesday morning suspecting some issues with my battery and alternator. Tonya from the service team looked into my request and offered all kind of help. In fact when this car was in servici More

by Nabajit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya
Dec 18, 2023 -

Land Rover Woodland Hills responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

December 11, 2023

The individual who helped me was very professional, explained everything clearly, kept me current on the progress of service, and treated me like a valued customer… please give this individual a ‘healt More

by ushel524
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Elliot. ‘Adam’ was the technician who serviced my vehicle.
Dec 14, 2023 -

Land Rover Woodland Hills responded

Hi, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

December 10, 2023

It has been an awesome experience to send my car to the service center. The care was always profession and the service was outstanding. More

by myra_chen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack
Dec 13, 2023 -

Land Rover Woodland Hills responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 29, 2023

Mark Shuler was my service advisor, and he was great! I had a few things wrong with my Range Rover, and he was able to isolate the root problems, had them fixed in a jiffy, and had my wife back on the ro More

by Keenan23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Shuler
Dec 01, 2023 -

Land Rover Woodland Hills responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Land Rover Woodland Hills! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

November 22, 2023

my service advisor Joe is the reason i drive 35+ miles to come to this service center rather than the one that is much closer to me. Joe is always professional and efficient and makes sure to go the extra mi More

by shirinafar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
joe johnson
Nov 24, 2023 -

Land Rover Woodland Hills responded

Hi Shirinafar, thank you for your kind review; we are happy to pass along your comments to Joe here at Land Rover Woodland Hills! Feel free to stop by if you ever need any more help.

November 22, 2023

Great quick service. . Car was delivered as promised. Would definitely recommend bringing your car here. More

by ramiro.martinez57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Johnson
Nov 24, 2023 -

Land Rover Woodland Hills responded

Hi, we are very happy we could provide you with a positive experience! We appreciate your recommendation of Land Rover Woodland Hills and we hope to be of service again in the future.

November 18, 2023

I think the dealership is great! When it comes to the service department, I would like it if the things that I bring my car in for the first time are fixed and not have to return for More

by tyanashani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack
Nov 21, 2023 -

Land Rover Woodland Hills responded

Hi, thank you for taking the time to share your feedback with us. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

November 17, 2023

I was impressed with Danny's customer servile. all staff members involve in my interaction were, Knowledgeable, professionals, quick response, and courteous, More

by commercialcapital2001
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny, finance manager, Joseph Johnson, Service advisor
Nov 21, 2023 -

Land Rover Woodland Hills responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.