Land Rover Encino - Service Center

Jack is the epitome of customer service. Delighted to hear there is a new dealership coming even closer to my home. Jack will always service my RR’s. Thank you Delighted to hear there is a new dealership coming even closer to my home. Jack will always service my RR’s. Thank you More

The sales team was very accommodating. The only issue was that I was told that the part I needed was in stock but when I got there it wasn’t. They did offer to pay for an Uber and delivere The only issue was that I was told that the part I needed was in stock but when I got there it wasn’t. They did offer to pay for an Uber and delivered my car to my office when it was done. More

First, it's a great location and facility. The lounge area is comfortable with excellent beverages and a television. The restrooms are immaculate. The staff is so professional and friendly. Th The lounge area is comfortable with excellent beverages and a television. The restrooms are immaculate. The staff is so professional and friendly. They recommended a delicious Thai restaurant a short walk. Joe is always patient and provides the consultation I need to manage the maintenance of my vehicle appropriately. More

In Land Rover encino I experienced Friendly and knowledgeable service advisor with courtesy and customer service . knowledgeable service advisor with courtesy and customer service . More

Horrible experience. No loaner vehicle. No car wash. And bad customer service. So bad for the company No loaner vehicle. No car wash. And bad customer service. So bad for the company More

Joe, our service advisor, truly went above and beyond to get our car serviced that same day. He even came through with a great recommendation for a Mexican restaurant since we were waiting around lunchtime. get our car serviced that same day. He even came through with a great recommendation for a Mexican restaurant since we were waiting around lunchtime. Great service overall! More

From the beginning with the Service Dept ending with the Finance dept, I am absolutely grateful for all excellent services provided and working with my 1.5 hrs travel on same day (Saturday) appointment acco Finance dept, I am absolutely grateful for all excellent services provided and working with my 1.5 hrs travel on same day (Saturday) appointment accommodations. Definitely referring and looking forward for the new location on Woodland Hills. More

Don’t take your car here for service - they don’t even use the manufacturer recommended oil that makes your car not need an oil change for 20k miles. You’re going to be paying $400 for regular synthetic a use the manufacturer recommended oil that makes your car not need an oil change for 20k miles. You’re going to be paying $400 for regular synthetic a normal mechanic can do for $80 More

Terrible scheduling availability Loaners not available Time the car in service is excessive Poor communication in and out. Time the car in service is excessive Poor communication in and out. More

Joel made my service experience quick and easy. No waiting around which was great! Thank you. No waiting around which was great! Thank you. More