Land Rover Encino - Service Center

Don’t take your car here for service - they don’t even use the manufacturer recommended oil that makes your car not need an oil change for 20k miles. You’re going to be paying $400 for regular synthetic a use the manufacturer recommended oil that makes your car not need an oil change for 20k miles. You’re going to be paying $400 for regular synthetic a normal mechanic can do for $80 More

Terrible scheduling availability Loaners not available Time the car in service is excessive Poor communication in and out. Time the car in service is excessive Poor communication in and out. More

Joel made my service experience quick and easy. No waiting around which was great! Thank you. No waiting around which was great! Thank you. More

Excellent customer service Very caring and friendly Very prompt and get the job done with most care Very prompt and get the job done with most care More

Good service advisor. Very accommodating. However it was the first time in several years that I was not provided a loaner vehicle. In addition, the there was no assistan Very accommodating. However it was the first time in several years that I was not provided a loaner vehicle. In addition, the there was no assistance in securing a rental car More

This dealer was very professional and kind during our visit. Very clean and accommodating to all visitors. visit. Very clean and accommodating to all visitors. More

I didn't mind that it took over two months to service my car (replace the turbo charge) however when my car was returned to me, it was dirtier that when I left it although my paperwork said it was washed ou car (replace the turbo charge) however when my car was returned to me, it was dirtier that when I left it although my paperwork said it was washed outside and vacuumed inside. There was something spilled on my dash that wasn't there prior. The package of wheel lock nuts were missing, except one and the one in the package was stripped. I did not get my brakes done here because the price was ridiculous, drove it directly to my mechanic however he could not get my wheels off because of the wheel lock nuts being missing or stripped. Therefore I needed to park my car, get a rental and wait to hear back from Land Rover on how to get the wheels unlocked. I am writing this review because I sent an email on Friday morning, received voice mail the next day. When I returned their call the name of the voice message was different from who said to call back so I left a message anyway and sent another email. I am still waiting for this to be addressed in the meantime I cannot drive my car because I am concerned for my safety if I do because the brakes are screeching so bad. More

I understand the pandemic has taken a toll on all customer service, services, however, the customer service at this dealer, in particular, is not the best. I love the people, Joe, everyone there, how customer service, services, however, the customer service at this dealer, in particular, is not the best. I love the people, Joe, everyone there, however they need MORE people because they simply can not keep up. Unfortunately, the client suffers a lack of attention until things are way out of line and then they will make things alright. Again, it's not personal, it's simply this is a dealership that needs help for the number of people who shop and need customer service. More

The service itself was excellent. The only problem was the amount of time to get the service done. I had to wait over a month for an appointment . The amount of time to do a routine s The only problem was the amount of time to get the service done. I had to wait over a month for an appointment . The amount of time to do a routine service was to long. I brought the vehicle in at 10:00am and did not get it back until 6pm More

Excellent service! Joe is the best ! He is the one running around and getting all things done ! Thank you Joe! Thank you Britney - for helping me release my car after Joe is the best ! He is the one running around and getting all things done ! Thank you Joe! Thank you Britney - for helping me release my car after the hour thank you More