Land Rover Encino - Service Center

I had such a pleasant experience with the service staff at this dealership. They were very informative about what I needed for my car and worked with me during the process. Would definitely recommend! at this dealership. They were very informative about what I needed for my car and worked with me during the process. Would definitely recommend! More

Prompt service and communication! Met all expectations! The new location is conveniently located, clean and modern. Met all expectations! The new location is conveniently located, clean and modern. More

I purchased my car at autonation dealership and i bring it here to get fix since they are part of autonation cuz my car is under warranty The service advisor Joseph Johnson was horrible with me he just ki it here to get fix since they are part of autonation cuz my car is under warranty The service advisor Joseph Johnson was horrible with me he just kick me out of the store telling me they can do nothing for me he was very discriminatory towards me since my English it’s not perfect (I’m from France ) He was Very negative don’t even take time to listen to me or ask me what I need it. he was a very nasty attitude He shouldn’t be work here dealing with customers. After 2 days nobody call me back I went to pick up my car they didn’t even checked it I was so upset until the service manager came and he was worse than his service advisor he start screaming at me telling me they didn’t take care of my car I can’t believe he as this position of manager he shouldn’t be working there either. They are not professional disgusting behavior I will never bring my car to your dealership. I will report behavior to the GM of the store and make sure they kick him out like they did with me. This level of discrimination shouldn’t be accepted anywhere. More

I purchased my car at Lexus of Cerritos. I was told that the prepaid maintenance package I purchased could only be used at an Auto Nation dealership. Woodland Hills Land Rover is the clos I was told that the prepaid maintenance package I purchased could only be used at an Auto Nation dealership. Woodland Hills Land Rover is the closest to my home in Valley Village. I was surprised when they told me that they don't usually work on Toyotas but they would do the service. When I picked up the car, I asked if there were any recommendations. They responded that because they don't work on Toyota they don't look at other maintenance other than the oil change. I was kind of surprised. The service people were very kind and communicated well. I would hesitate to bring my car there for service other than for the prepaid maintenance. I just can't drive 50 miles to Cerritos for maintenance. More

Very responsive and timely with answers. Always ready to receive the vehicle and physical edifice is very slick Always ready to receive the vehicle and physical edifice is very slick More

This review is specifically about about the service department and Joseph, who was my advisor. He was able to get my car into service in an extremely busy and rainy day. He provided transportation to a department and Joseph, who was my advisor. He was able to get my car into service in an extremely busy and rainy day. He provided transportation to and from the dealership and had the car ready within 3 hours. Great guy and great experience which is not usually what you get at dealerships. More

Always helpful, on time, friendly and willing to help for anything! I’m very happy! anything! I’m very happy! More

Joe from service was such a pleasure to deal with. Amazing guy and fully satisfied! Amazing guy and fully satisfied! More

I visited the Land Rover Woodland Hills service center and was helped by Mark Shuler. He was very kind and professional, walked me through everything step by step, and kept me updated throughout the proce and was helped by Mark Shuler. He was very kind and professional, walked me through everything step by step, and kept me updated throughout the process via text messages. He took the extra time to look at my purchased vehicle protection plan to identify what services I had left. He made my experience very easy and even scheduled my next service appointment for the following year. More

Great service and car was done when promised. Contacted me about repairs and details on cost Contacted me about repairs and details on cost More