Land Rover Woodland Hills

Horrible, miserable experience and most likely they tried repeated attempts at bait-and-switch. This is not a recounting of remembered conversations. Absolutely everything I summarized here is in writi repeated attempts at bait-and-switch. This is not a recounting of remembered conversations. Absolutely everything I summarized here is in writing. After having a car dealership/salesman steal my identity three years ago, I am very wary of dealing with dealerships so I made sure absolutely everything was in email and text, verifiable and written and saved forever. I am more than willing to publish the string of deceptions for the world to see. I will certainly be sharing this with the DMV complaint department and civil authorities. Bijan Albarian is a salesman there, and he has tortured me for almost 6 weeks. I did a test drive based on a good internet price, and then he and I negotiated a deal - all in writing - for the car. But when I am literally on the way there he says the car is not available. He wants to sell me a more expensive car, though. I insist he get a car to fulfill the deal and legal obligation he made. So for a month, he promises one is coming but not arrived yet, even twice giving me dates it will show up. I made obligations to sell my current car TWICE so I can pay for the new Range Rover all in cash, based on his assurances he will have the car he freely negotiated for in hand soon. But then the dates he gives me come and go and there is no car. I had to back out of the deals to sell my car because Bijan Albarian deceived me. This cost me money and damaged reputation. Then he finally says he cannot get one and suggests a more expensive car at the Encino lot or the sister dealership in South Bay - he even sent me copies of the dealer invoice (if it was a real invoice; I now have my doubts) to prove what a good deal I was getting. He even told me to go to the South Bay dealership - 30 miles away - to look at the car and gave me very explicit instructions to NOT give anyone there my phone number or even my name. I accept the price he gives me and make arrangements to buy the car... then he says that one is not available because it is being used in a movie. I tell him I will wait two weeks for it then, and then he says that it is not available either and again suggests I buy a more expensive car off the lot. When I get angry at his dishonesty, he blames ME for being upset at his dishonesty (or maybe just incompetence). When I demand to talk to his boss, he informs me that he IS the boss and there is no one above him to talk to. That is a lie. I cannot believe this was just a few mistakes. This is a pattern. If it was one error, I can see that... but this was a pronounced, recurring pattern and Bijan Albarian did it again and again. If it is not purposeful and deliberate bait-and-switch, then it is gross and chronic incompetence. Either way, I would warn anyone anywhere against doing business with Bijan Albarian and Land Rover Encino. I think Land Rover Encino and Bijan Albarian engage in bait-and-switch as a rule. Horrible experience. No one should ever go there. More

This is the 2nd new Land Rover I've purchased here ans although the 1st one was 11 years ago I had the same great experience. The salesman was very professional and courteous. I actually looked at the veh although the 1st one was 11 years ago I had the same great experience. The salesman was very professional and courteous. I actually looked at the vehicle a few weeks prior and left undecided, Saturday I called back and told Ross I'm ready. He located a car for me and had it at his place at the exact time he promised. When I arrived it was the easiest buying experience I've ever had, and I've bought many new cars and walked ut of many dealers. The finace guy was also great, he was able to match my credit unions rate and saved me a trip there! I definitely recommend these guys! More

Do yourself a favor go to another dealership!!! (unless you like to be patronized, lied to, told nothing is wrong with your vehicle until the warranty is over) I have an 06 LR3, the worst car I ever bou you like to be patronized, lied to, told nothing is wrong with your vehicle until the warranty is over) I have an 06 LR3, the worst car I ever bought. it breaks down on it's own, in the driveway!!!!! to make matters worse, the dealer and LRNA does not even stand behind their brand. I'm about to take the car back to LR of encino. They worked on it two weeks ago and $700 cost later, the warning re-appeared again on the "i" dashboard. The only reason it's going back to that excuse of a dealership is to rub it in their face on how pathetic of a bunch they are. I'm still surprised that that dealership or LR in general still in business..... few of my friends wanted to buy a LR, word of mouth is very powerful.... I advise them against it and explain to them the headache and money wasted. 99% of them change their mind and go for MBZ or even Japanese SUVs..... Last word of advise....DO NOT BUY A LAND ROVER....IT IS A MONEY PIT More

the reason i give RR Encino a terrible score is i have been lied to and received terrible service over warranty work that i had to fight to get done , i had a wobbly drivers seat which i was told by the s been lied to and received terrible service over warranty work that i had to fight to get done , i had a wobbly drivers seat which i was told by the service manger was a safety feature !!! and was also told by the RR rep it didnt move .the service manager told me this was the first she knew about the seats wobbling nobody elae had this problem ..... i spoke to a mechanic on the forecourt and he said it was common .... who was telling the truth the mechanic or the service manager? you choose ... I could bore on about this dealership but i wont ... they will smile ans take your money for sure but if you expect a quality service ... go else where as they are very busy down there talking to attorneys about lemon law ... More

I had been working with the salesman for over 1 week. We agreed a price on the car. I filled up their online application (to secure the sale). I told the salesman I would be paying cash but needed 3 busines agreed a price on the car. I filled up their online application (to secure the sale). I told the salesman I would be paying cash but needed 3 business days to get the cash to him. He even told me that he would drive the car some 300 miles to personally deliver it to me. I found out on the day I thought the car was being delivered that it had been sold to someone else a few days earlier. The management of this dealership is unethical. They are liars. Please stay away. Denzil Samuels - Senior Vice President SalesForce.com More

This is the 4th vehicle I've purchased from this awesome dealership. The sales team and service team feel more like family than a "car dealer." I've never had any issues that weren't quickly resolved. Th dealership. The sales team and service team feel more like family than a "car dealer." I've never had any issues that weren't quickly resolved. This is the first used car I've purchased from them, and this was without a doubt the best used car buying experience I've ever had!!! Hands down!! More

This was the best dealership experience I've had. Christine basically made the deal before I ever stepped foot at the dealership.Great communication through emails and phone calls. Great service, get Christine basically made the deal before I ever stepped foot at the dealership.Great communication through emails and phone calls. Great service, get experience, and most of all, great price! Thanks Christine. More

I have to say this was the best car buying experience I have ever had. The response time was very fast as I had inquired online and received a return phone call rather quickly. They found the exact car I w have ever had. The response time was very fast as I had inquired online and received a return phone call rather quickly. They found the exact car I wanted, price was good and the whole process went smoothly. The customer service was great and Christine personally delivered the car to my home, something almost unheard of these days. I very much recommend this dealer and if you can, deal with Christine. More

I was so disappointed with LR Encino that's why I am writing a review. I purchased my 1st LR with them and the CS is poor! Reg maintenance appts usually return the car clean (at least with other dealers writing a review. I purchased my 1st LR with them and the CS is poor! Reg maintenance appts usually return the car clean (at least with other dealers)-they only wash the interior! Gary in particular was very rude. Sales reps didn't give proper intro of the car (lazy!). I tried to purchase another RR Sport from them and the sales rep totaly forgot my specifications. A total waste of time! So I went with another dealership where I was given attention and VIP treatment (and I am not celeb)! LR Encino used to be Terry York and was much better then. Please train your people to be more courteous and informative and not be a typical 'used car' salesman! You can do better than that! More