Land Rover Woodland Hills

I am a very patient and reasonable person. However, this experience was so POOR that I have to let people know what to expect. Especially since Range Rover emailed me to ask me to review the However, this experience was so POOR that I have to let people know what to expect. Especially since Range Rover emailed me to ask me to review them on Facebook. In all honesty, I have to say that I would rate this experience as horrible. I would not recommend anyone to go here to get your car serviced or fixed. The customer service is horrible. On 1/31/22, I went to the dealership to drop off my car for services and was told that it would take days (unspecified number of days). Since I need a car for work every day, that was a surprise for me because that information was not disclosed to me when I made the appointment. Therefore, I had to reschedule for a loaner car on 3/17/22. On 3/17/22, I dropped off my car and did not get my car back until 5/15/22. That's 2 months! Communication has been poor and it was always me reaching out to them to ask what was going on and that's if I was able to reach my service advisor (he said he was overworked). After calling and not getting any return phone call for almost 2 weeks, I emailed the manager Brittany Walden (service manager). She did not call me back but I did get a call from the service advisor Joe Johnson who gave me some feedback on what was happening with the car. At that point, it would have been appropriate for her to have given me a call, given the high prices that they charge for service. To make matters worse, when the car was finally able to be picked up, they only returned the key fob. The original key chain and tile attached to the key fob was missing. The man who gave me the key fob said that's all he had and that he would let the service advisor (Joe Johnson) know but I have yet to hear from him. Interesting coincidence is when I was talking to a neighbor about this experience, she has also had the same poor experience at this dealership. On another note, when I called about purchasing an extended warrantee, the discussion was very different (attitude and cost) from Santa Monica Land Rover dealership. Much better from Santa Monica Land Rover dealership. I always try to give people the benefit of the doubt but this experience was the worst. Customer service is just not a priority. I'm not sure why, but leadership needs to figure out some issues because it is definitely not up to standards of the Range Rover name. If all the Range Rover dealerships treat their customers like this, I'm not sure I will purchase another one because it's such a pain to deal with them. More

First, it's a great location and facility. The lounge area is comfortable with excellent beverages and a television. The restrooms are immaculate. The staff is so professional and friendly. Th The lounge area is comfortable with excellent beverages and a television. The restrooms are immaculate. The staff is so professional and friendly. They recommended a delicious Thai restaurant a short walk. Joe is always patient and provides the consultation I need to manage the maintenance of my vehicle appropriately. More

In Land Rover encino I experienced Friendly and knowledgeable service advisor with courtesy and customer service . knowledgeable service advisor with courtesy and customer service . More

They are totally happy to sell you a car, but once you have it and own then, then the customer service sucks, or should i say what customer service? Our vehicle was totalled on March3rd and we have called have it and own then, then the customer service sucks, or should i say what customer service? Our vehicle was totalled on March3rd and we have called and emailed the General manager Sara, and in the finance department FAY more than 14 times without hearing back from anyone. I have to physically drive down there to have them cancel the Auto nation policies that we bought because you cannot cancel these items by yourself even though you pay for them and no one at the dealership with assist you in doing so. I went to Pasadena Land Rover to buy our Defender, because this place sucks!! More

This is one the best dealer ever! I had a bad experience with dealers before but this one is an excellent. I had the best service and they worked with my budget- No discrimination! I had a bad experience with dealers before but this one is an excellent. I had the best service and they worked with my budget- No discrimination! More

The entire experience was awesome, hassle free and Mindaugas “Mind” was wonderful in going out of his way to ensure I got the vehicle that I wanted and that it was ready in a timely manner. Outstandin Mindaugas “Mind” was wonderful in going out of his way to ensure I got the vehicle that I wanted and that it was ready in a timely manner. Outstanding Customer care! Highly recommended. More

Horrible experience. No loaner vehicle. No car wash. And bad customer service. So bad for the company No loaner vehicle. No car wash. And bad customer service. So bad for the company More

Joe, our service advisor, truly went above and beyond to get our car serviced that same day. He even came through with a great recommendation for a Mexican restaurant since we were waiting around lunchtime. get our car serviced that same day. He even came through with a great recommendation for a Mexican restaurant since we were waiting around lunchtime. Great service overall! More

From the beginning with the Service Dept ending with the Finance dept, I am absolutely grateful for all excellent services provided and working with my 1.5 hrs travel on same day (Saturday) appointment acco Finance dept, I am absolutely grateful for all excellent services provided and working with my 1.5 hrs travel on same day (Saturday) appointment accommodations. Definitely referring and looking forward for the new location on Woodland Hills. More

Don’t take your car here for service - they don’t even use the manufacturer recommended oil that makes your car not need an oil change for 20k miles. You’re going to be paying $400 for regular synthetic a use the manufacturer recommended oil that makes your car not need an oil change for 20k miles. You’re going to be paying $400 for regular synthetic a normal mechanic can do for $80 More