Land Rover Wichita

I was able to get in for service promptly and it was finished and the car was delivered to me the same day. finished and the car was delivered to me the same day. More

They did a job and communicated well with me. They did seem to be handling a lot of volume. They did seem to be handling a lot of volume. More

From the start it seemed unorganized. I was asked if I needed a ride or if I was going to wait. I asked for a ride. Me and one other person were going. Took at least 30 minutes to bri I was asked if I needed a ride or if I was going to wait. I asked for a ride. Me and one other person were going. Took at least 30 minutes to bring the car up. Was told they were warming the car up because itcwas so cold out. Funny thing was the car wasnt warm when we got in. Other passenger was griping that he could have got aa uber quicker. The car was in for a software upgrade. Never heard anything from the dealership service dept all day. Left a phone message but no return message. Called at least three times and went to voicemail each time saying they would return my call, but NEVER DID. I dont know what i would have done if I had waited. Finally called the sales department because I KNOW they would answer. They got me in touch with service. They said it would be the next day. Next day, again no update call and no one in service answers the phone. Finally pick up the car after 2 days fir what should be a pretty routine warranty fix. Compared to other dealerships service dept my experience here is terrible. Especially for a high end vehicle. Unless its warranty covered, I would look to other european service providers in Wichita. I hate to leave such a negative review, but believe i need to be truthful. More

I had a great experience with Walser. Friendly and professional staff and I’m loving my new vehicle! Friendly and professional staff and I’m loving my new vehicle! More

From the moment we arrived we felt welcomed. The overall experience was great. I would definitely recommend to family and friends. The overall experience was great. I would definitely recommend to family and friends. More

Jayden was great to work with - very responsive and thorough. Really enjoyed my experience with him thorough. Really enjoyed my experience with him More

They provide factory certified service for Range Rover and Jaguar vehicles. They have performed every service on my 2017 Range Rover Sport Supercharged Dynamic. and Jaguar vehicles. They have performed every service on my 2017 Range Rover Sport Supercharged Dynamic. More

We took our vehicle in for service, it had been scheduled for at least a month, they knew why we were bringing it in. We live a good distance from the dealership and a loaner was not available for us. Parts for at least a month, they knew why we were bringing it in. We live a good distance from the dealership and a loaner was not available for us. Parts had to be ordered and we were without our vehicle for a week. While it was there, there was other diagnostics performed that cost us and we asked for none of that to be done. We also purchased a very good warranty when we purchased our vehicle from them and was puzzled to see the charges. When we picked up the vehicle we were able to talk to a sales rep, who was very kind and helpful and was going to look into the warranty and a refund for us. Once we were home we double checked all our purchasing information and we should have had a $0 deductible for services provided. In the meantime, my husband received an email to leave a review, he did. He left a one star review on the service department, which is reflective when you look at it. I received a phone call within 30 minutes of his review, I didn't answer the first call due to an unknown number and being at work, the same number called again within 4 minutes the number was calling back. I decided to answer in case it was an emergency. It was the sales rep he talked to the night we picked the car up calling about her one star review that my husband left her (he did not leave a one star for her). She was persistent to know why he did that and I had to tell her 2 times that I had no idea about a review being left and that we were both at work. She wanted my husbands number to call him and I refused, he was at work and didn't need a phone call. I do feel that it was very unprofessional to make that phone call to a customer, especially since it did not happen. More

I took my vehicle in for a coolant leak that was covered under my extended warranty. I have a $0 deductible, and yet it still cost me over $300. Never really got a answer as to why. UPDATE. I did receive a under my extended warranty. I have a $0 deductible, and yet it still cost me over $300. Never really got a answer as to why. UPDATE. I did receive a phone call from the service dept today and they are going to try to make things right with the additional charges! More

I am very dissatisfied with my experience at Walser Automotive, specifically with the service department. For nearly two months, I attempted to contact the service department to address an ongoing iss Automotive, specifically with the service department. For nearly two months, I attempted to contact the service department to address an ongoing issue with my vehicle (the vehicle only had 5,000 miles on it at the time). Despite multiple phone calls and messages, my calls were not returned, making it extremely difficult to get the problem handled in a timely manner. The lack of communication was frustrating and unprofessional. When the vehicle was finally serviced, it was returned to me with the same issue still unresolved, requiring additional visits for the same problem. This should not happen, especially with a newer vehicle and a dealership that claims to prioritize customer service. Reliable communication and competent repairs are basic expectations, and unfortunately, Walser Automotive fell short in both areas. Based on my experience, I would be hesitant to recommend Walser Automotive to others. More