Land Rover White Plains

Attached are screenshot proof of the worse car buying experience of my life. I’ve purchased 23 cars, currently own 7, one of them being a 23 Range Rover, and this is by far the worst experience I’ve experience of my life. I’ve purchased 23 cars, currently own 7, one of them being a 23 Range Rover, and this is by far the worst experience I’ve ever had. I don’t mention that to brag, I mention that to emphasis the poor service I received is miles apart from any other dealership. On July 29, Jose(sales person) reached out to me and told me they had a 7 seater Range Rover available. Since I was looking for one, I told him I’d take it, I’ll get a check from my credit union and told them I’ll be there on the 31st. They told me I have to be there the same day because there’s other interests on the car. I said no problem and drop everything I was doing and drove 50 minutes to the dealership. When I get there, I told them I’d be getting rid of my current Range Rover for their 7 seater. They put a value 15k lower than what other dealers offered me and I wasn’t even buying a car from the other dealers, they simply wanted to buy my Range Rover. I respectfully said I’ll sell mine privately, and I’ll take their car, I filled out a credit app. They made me put insurance on the car before submitting credit to the bank. They only have 1 finance manager and they don’t get to looking at my application until 4 hours later. After 6 hours at the dealership, they tell me they can’t get an approval(even though I’m replacing my current one with a newer one just because I need more seats. I understand this because I have a few cars under my name so I told them I can have my girlfriend cosign and they said that wouldn’t change anything without running her credit). I’m still being cool and patient to this point and I said ok no problem, I can’t spend more time here so call me when you guys get an answer from the bank, if not, I know I can get an approval through my credit union. I even told Nathan Gaucher the GM that I was having a baby on the way so I need this car and he completed disregarded the comment, no congratulations. He’s not obligated to congratulate me, I’m just bringing this up because it all makes sense with the service they provide over there now. July 31st comes and they told me they’re having an issue with the mso of their 7 seater. They later told me they fixed that and I said ok, I’ll reach out to my credit union and let them know. My credit union got an approval under my girlfriend all alone, not even as a co-signer, something they told me they couldn’t do with even two people on the loan, again, even with me replacing the same exact car with 5 seats. At this point, my sales person Jose has quit and Nathan the GM was my point of contact. I let Nathan know we have an approval from our credit union and that we need an updated purchase order so my credit union can wire them the money or write a check. I called and texted nathan 4 days straight and no response. I also called the store multiple times and everytime I call, I explain the situation, they take my info down, promises a call back and never calls back. He finally texts back saying he is home handling an issue. I know people go through stuff so I told him ok can you have someone else help me out so I can’t get this over with. It’s now aug 7th, a whole week after my approval from my credit union, I decided to go back into the store with my girlfriend to get an answer in person. When I get there, they told me Nathan is not in yet, they don’t know exactly what time he’ll get in but I would have to wait about 2 hours just to talk to him. At this point I’m upset and I asked to speak to any manager on duty. They said Nathan is the higher up and no one else would be able to help me out. Ran out of word count so check google and yelp for full review please More