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Land Rover West Houston - Service Center

Katy, TX

4.7
205 Reviews

205 Reviews of Land Rover West Houston - Service Center

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July 09, 2023

Land Rover west Houston have a very prompt service center. I love the fact that they text you with updates or if they have questions. More

by ddk8201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis, Aaron
Jul 12, 2023 -

Land Rover West Houston responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 04, 2023

The service staff is very polite. But don’t expect your time to be respected. More

by Customer 71
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zelaya, Morris
Jul 06, 2023 -

Land Rover West Houston responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (281) 305-8906. We hope to hear from you.

June 14, 2023

I was on a mission and your Team Jay came to my rescue. Services was on time. Thank you so much everyone…., More

by lightatmosphere
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay
Jun 19, 2023 -

Land Rover West Houston responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

June 12, 2023

I had a very pleasant experience with Michael Nguyen when brining my Velar into the dealership. He was very thorough when reviewing the issue and made recommendations to sustain the life of the vehicle's ba More

by RJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Nguyen & Matt(technician)
Jun 15, 2023 -

Land Rover West Houston responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

June 12, 2023

I just picked up a 23 RRS and dealing with Julio has been nothing but a pleasure. The service department is really great too. I highly recommend seeing Julio and the team for any of your JLR needs! More

by J Moore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio
Jun 15, 2023 -

Land Rover West Houston responded

Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of Land Rover West Houston and we hope to be of service again in the future.

June 06, 2023

Excellent service from Michael Nguyen… Always courteous and transparent as to what’s going on with my vehicle More

by Goddessrose1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Nguyen and Ahmed
Jun 09, 2023 -

Land Rover West Houston responded

Hello, we're happy you found our staff to be so supportive during your experience here at Land Rover West Houston. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 06, 2023

The staff was extremely friendly and helpful. Brady went above and beyond as always. JP was extremely knowledgeable and a delight to talk with. More

by tina.landrum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady, Mike, JP
Jun 09, 2023 -

Land Rover West Houston responded

Hi, we're happy you found our staff to be so supportive during your experience here at Land Rover West Houston. If you need more help, our team is available to talk -- safe travels!

June 05, 2023

Schedule process was easy and fast, the facility was clean and offered snacks and drinks, and offered car loans or shuttle More

by Edson Rosales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Nguyen
Jun 09, 2023 -

Land Rover West Houston responded

Hi Edson, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

June 01, 2023

Morris in the service department was great, he made sure my vehicle was serviced with the upmost of care. In fact, this was this best service experience I have ever received since the purchase of my vehicle More

by bettyhummer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All the service techs that had any interaction with my vehicle
Jun 05, 2023 -

Land Rover West Houston responded

Hi, thank you for your kind review; we are happy to pass along your comments to Morris here at Land Rover West Houston! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

June 01, 2023

Great service, everyone is welcoming and very helpful! Questions are answered and any concerns are always taking care of! More

by jessica H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Favorite and Kenny
Jun 05, 2023 -

Land Rover West Houston responded

Hi, thanks for taking the time to leave us a great rating and let us know how we're doing! Thank you for this great review, and have a fantastic day!

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